MTA If I were in charge of the MTA, I would address some of the main issues of complaint against the organization by its customers, the commuting public of the tri-state area. The MTA is notorious for increasing fares while, at the same time, not giving these customers better services…
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I would also concentrate on the problem of maintenance, such as dirt and trash, food on the trains, broken elevators, dilapidated facilities, etc. For the amount that they are paying to ride on the MTA, straphangers deserve a clean and respectable place to commute. I also believe in the theory that if things look bad, they start to go bad, sometimes called the “broken windows” theory. Finally, if given charge of the organization, I would work hard to fight corruption. It is the overall assumption of the current report that by operating without secrecy and with a high level of accountability, in addition to installing measures of performance or results based management, the MTA under my tenure will be looked upon as possessing integrity and fairness in its operations, and will gain the trust of the public and increase the level of responsibility required of its own employees and society as a whole. Theoretically, it all seems rather simple for performance based management to promote this sort of behavior, backed up by an effective ethics program.
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