Federal Express - Case Study Example

Task Federal Express Introduction Cargo transporters are the leading transport services recommended for transporting required commodities to various destinations across the world. Federal Express is an example of transport facilities. Disagreements have risen between customers and the business regarding delivery of commodities to various destinations requested by the customers. This essay examines potential problems that led to the delay of the cargos belonging to desktop innovation by federal express transporters using the SWOT analysis (McDougall & Dorken, 145). A Background Description and Problem Statement in the Case Study Federal express is a business identified with transportation of commodities. The company has branches in major cities where it operates its activities. It has reputable customer service relations, and this is evident in its delivery of commodities. They issued clients with a delivery guarantee in the case of failure to delivery the prearranged cargos. Desktop Publishing Company deals with the organization and provisions of services and products individuals use in conducting trade shows and exhibitions. Desktop Publishing Company experienced problems with Federal express transporters in shipping two of its packages to a customer who was conducting a trade show in Simpson, South Carolina. The shipment to the customer leading to bad company reputation for desktop innovation was delayed. Situation psychoanalysis Using SWOT Applications of the Case Study SWOT analysis refers to the ‘strength’, ‘weaknesses’, ‘opportunities’ and ‘strength’ present within a company. The situation between desktop publishing and Federal express company revealed the strength and flaws that existed amongst the companies. It is probable that the interruption in the consignment could be a result of tarnished names for the companies. The client expecting a shipment from desktop innovations company blamed the company for the delay of trade fair commodities. This is because the company encountered difficulty in explaining why there was the delay, since the clients did not enter into any agreement with federal transportation company. The customer service of desktop innovation company was a weakness and a threat to the company. It tarnished the company’s name because Federal express, which acted as, a company’s client was disappointed in the reaction they received from the staff of the company. Secondly, the opportunities of federal express serve as strength in the daily activity it conducts. It notifies clients when the delivery schedule is changed or delayed. This prevents future disagreement that may with the clients. Lastly, the promotional strategy that federal express uses is a weakness because it discourages rather instead of motivating clients. Desktop innovation was greatly disappointed in the basket of chocolates sent to them from the company to act as compensation (McDougall & Dorken, 147). Evaluation of the Case Study The findings of the case study revealed the diverse challenges faced by organizations in the running of daily activities. The delay in the shipment of products noticed in Federal express agency reveals a decline or change of activities within the company. The change could have originated from various causes like mechanical fault in the means that were used in shipping voyages. Secondly, improper time schedule could have resulted to the delay, since they were not being shipped within the agreed period. The compensation mechanism used by federal express requires to be reviewed. Clients in any environment always value quality for their product, and expect to be properly compensated when the quality they negotiated is not to their standards. Alternatives Useful In the Case Study Federal express can initiate different approaches in its operations to satisfy clients. The quantity of cargoes the company ships should be reduced to avoid the setbacks caused by overcrowding witnessed in the company. Secondly, the company should apply new expertise in the firm to help in interpretations within the company, thus efficiency in communication with clients. Lastly, it should increase the number of branches it has. This will lead to the free flow of shipped cargos leading to an efficient transport service (McDougall & Dorken, 144). Recommendations for the Case Study The recommendations that federal express transporters should make involve creating a new schedule to cut on the delays witnessed in the firm. The schedule will help in the prediction of the period taken to ship cargos to respective clients. Secondly, the company should change on it management to enhance supervision within the company. The delays could have been, as a result, of poor administration in the cargo department. Thirdly, qualified individuals should be employed to bring required changes in the industry. Lastly, desktop policies should invent new policies that allow it to transact to provide them with a humble period for shipping products with clients. Implementations Made From the Case Study Federal express should augment the number of machines used in the shipment of cargos. This will be possible through invention of as financial scheme to support it when faced with challenges like setbacks in shipment of clients’ cargos. Current clients’ service representative should be replaced to make the clients have faith in the customer service working for the firm. Clients should be properly compensated incase of delays to win their loyalty. Conclusion The challenges faced by different parties in the case study are examples of challenges faced by different individuals transacting business dealings. Federal Express is an example of companies depicting the ineffectiveness of the customer service and inefficiency in service deliverance by transport industries. The company is faced by the challenge dispatching of goods in time and inefficient customer response from the staff. Work Cited McDougall, Gordon, and Dorken, Keith. Federal Express (Canada). FedEx worldwide service guide. 1998. Available at Read More