The Most Important Social and Professional Values and Behaviours Required for Positive Interactions with Patients - Essay Example

What are most important social and professional values and behaviours required for positive interactions with patients? Name Institution What are most important social and professional values and behaviours required for positive interactions with patients? Effective communication between nurses and patients is one of the critical issues in relation to the provision or delivery of quality healthcare in accordance with the demands and expectations of the target audiences. Effective and good communication skills between nurses and patients are vital in the generation of the power of creative and appropriate nursing care. Patients have the opportunity and potentiality of sharing their stories, symptoms, and concerns while interacting with nurses. The spoken and body language communications are critical in the provision of valuable information in relation to the patients’ experience. In addition, effective communication between nurses and patients might be ideal in putting patients at ease while creating a productive relationship to facilitate substantial execution of the interventions. From this perspective, communication is one of the most critical issues in the context of nursing practice making it essential for the nurses or other health practitioners to develop quality therapeutic relationships. Communication enables nurses to understand patients appropriately, thus vital in the provision of evidence-based healthcare in accordance with the demands and expectations (Jackson et al, 2011). It is critical for the nurses and patients to interact under the influence of diverse values and platforms for effectiveness and efficiency in communication. The purpose of this research paper is to assess and illustrate the most important social, as well as professional values and behaviours for the achievement of positive interactions with patients. In the course of executing this objective, the study will focus on responsibility, competency, empathy, and confidentiality. One of the professional values for the achievement or realization of positive interactions with patients is responsibility. Professional responsibility refers to the moral and ethical obligations saturating the healthcare profession. The essence of professional responsibility is vital in improvement or promotion of the standards in relation to patient care, interaction with other medical professionals, morals, integrity, and effectuation of social change. Nurses and other health practitioners have the obligation of learning the rules of professional responsibility to enhance the level of communication and interaction with the patients. Professional responsibility enables nurses and other health professionals, as well as practitioners to ensure that the interests of the patient are pre-eminent above any other concern or issue with reference to provision of quality healthcare. Moreover, nurses and other health practitioners have the ethical duty in relation to spreading knowledge and information concerning health, wellness, and avoidance of diseases (Polit & Beck, 2013). These attributes require integration and incorporation of accountability and responsibility for the generation of positive interactions with the patients. In the course of communicating or interacting with the patients, nurses have the responsibility and obligation of perpetuating ethical standards. This is through enhancing the responsibility of maintaining open and constant discourse with the patients and colleagues concerning ethical issues. Nursing practice relates to the ability of the nurses to offer appropriate values of profession in executing collective adherence through quality communication. Responsibility in interaction with the patients ensures that nurses and other healthcare practitioners promote accountability and integrity in the communication with the target audience for the improved healthcare delivery, as well as positive interactions. The second most important professional value in the generation of positive interactions with patients is competence. Competence comes out as a complex multidimensional phenomenon in relation to nursing practice. It refers to the ability of the nurses and other healthcare practitioners to practice safely, as well as effectively while seeking to fulfil the professional responsibility within the scope of practice. In the process of achieving quality or positive interactions with patients, nurses have the obligation of acting to care for, as well as safeguard the interests of the public or patients (Casey & Wallis, 2011). Competence in the delivery of these services and products enables nurses to execute safe, compassionate, person-based, and evidence-based healthcare autonomously and responsibly. In addition, competence enables nurse to respect and maintain dignity and human rights with the intention of interacting effectively and efficiently with the patients. Competence is also critical in illustration of the level of professionalism and integrity in nursing practice within the recognized professional and legal frameworks (Fouka & Mantzorou, 2011). Competence contributes through generation of appropriate therapeutic relationships while demonstrating the importance of partnerships with other health and social care professionals, as well as agencies and service users. Competence professional principle demands that nurses must be able to promote rights, choices, and wishes of patients while adhering to equality, diversity, and demands for the ageing population. These attributes are critical in the generation of positive interactions with patients in the process of offering or delivering quality services to the target audiences. One of the most crucial behaviour values in pursuit of positive interactions with patients in the healthcare aspect is empathy. Empathy refers to the ability to understand, as well as share feelings of another. From this perspective, empathy refers to the ability of the nurses to incorporate appropriate expertise and skills in understanding the conditions of the patients from their perspective. Nurses tend to approach patient care on both human and spiritual perspectives making it critical to demonstrate the essence of empathy. Effective communication between nurses and patients relates to the ability of the nursing practitioners to go into the patient’s mind with the intention of gaining an appreciation of where they are coming from to facilitate provision of quality services (Jeffreys, 2010). This demonstrates the role of empathy in improving the conditions of the target audiences or patients in nursing practice. Empathy is vital in the generation of therapeutic detachment, which is crucial in the provision of quality or improved services to the patients. Empathy enables nurses to assess the situation and experience of the patients effectively and efficiently while maintaining moral and professional responsibility in the creation of positive interactions. From this illustration, empathy is the driving force behind the commitment and improved interactions between healthcare providers and patients. Nurses tend to incorporate this behavioural value in the generation of quality and positive interactions with the patients. The achievement of positive interactions with patients must integrate confidentiality as one of the most important behavioural values. The principle of confidentiality is vital in the promotion of responsibility, integrity, and accountability of the nurses and other healthcare practitioners in the provision of quality services to the customers. Nurses should focus on differentiating privacy from confidentiality. Privacy refers to the right of persons to keep information about them from any disclosure. On the other hand, confidentiality refers to how nurses treat private information following its disclosure to others (DeWit & O’Neill, 2013). Confidentiality is vital in the generation of trust between the nurses and patients while adhering to professionalism. It is the duty of the nurses to respect the right to privacy while improving the conditions of the patients under the influence of quality interactions and communications. From this perspective, nurses focus on the usage of confidentiality in improving of quality health services to the patients. The provision of health services in this context relates to the ability of the nurses to respect privacy of the patients during the interactions or communications (Wagner, Liston, & Miller, 2011). It is ideal for the communications or interactions to be confidential with the intention of improving or gaining positive outcomes with reference to therapeutic relationships between nurses and patients. Similarly, social values are critical in the generation of quality or positive interactions with the patients with reference to appropriate nursing practice. One of the most crucial social values is the verbal communication skills. Nurses have the obligation of mastering effective communication skills with the intention of improving their interactions with the patients while eliminating potential limitations in sharing information. From this perspective, incorporation of adequate verbal communication is critical in ensuring that nurses and patients interact effectively and efficiently. The essence of the interaction is to understand the experience and conditions of the patients effectively and efficiently. Verbal communication skills enable nurses and patients to generate substantial trusts in the course of achieving or offering quality services in the enhancement of the conditions of the patient. In addition, evidence-based healthcare concentrates on the integration or incorporation of quality communication skills with the intention of understanding the experience and conditions of the patients (Tsai, Tsai, Weng, & Chou, 2013). Moreover, development of therapeutic relationships must incorporate effective communication skills relating to expertise and competence in verbal engagement between the nurses and patients. The ability of the nurse to offer quality healthcare services and products depends on the potentiality of the health practitioner to generate and exploit ideal verbal communication skills in caring for the patients. Conclusively, the achievement of positive interactions relates to social, professional, and behavioural values such as verbal communication skills, responsibility, competency, empathy, and confidentiality. These attributes are critical in the generation of appropriate therapeutic relationships between nurse and patients while exploiting evidence-based healthcare elements and services. 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