Drivers for Service and Quality Improvement - Essay Example

Drivers for Service and Quality Improvement Name: Professor: College: Course: Date: Introduction Drivers for quality and service improvement in the health sector have four major goals to accomplish. One of the goals is to make the health sector safe, the second aspect is to facilitate efficiency. The other reasons are to make the service delivery equitable to all the patients and lastly to improve the affordability of health services. This paper will explore the about health management education program and most specifically it will address birth spacing education program in Oman. PART 1 Patch 1 Should include 1050 words Critically discuss all drivers for service & quality improvement within organization & system that support their success and techniques and tool (What is the rational for quality service improvement and what are the systems helped this to be achieved) my organization is Oman ministry of health Please use leadership Qualities framework 5E approach The current situation of any organization is always evaluated by how the current affairs are run and managed. Before venturing into the drivers for service and quality improvement, the current state of affairs of how the Oman Ministry of health is very important to understand (Hernandez & O'connor, 2010, p. 102). However, the critical evaluation encompasses how the 5E leadership n qualities and framework can be used in discussing the drivers for quality and service improvement in the Oman health ministry. In a bid to change the state of affairs in the health ministry in Oman, there are some key aspects that must be put into consideration. First, quality and service improvement works best as systems process. Secondly, the focus should be placed much on the patients. Moreover, the focus should also be put on being part of the team (Roy & Jones, 2007, p. 89). Besides, there is a need top always put emphasis and focus on the usage of data in the health ministry. Below are some key drivers (Reasons for service and quality improvement). The sultanate has also put its health policies at the fore of its national policies so as to facilitate for service and quality improvement in the health sector. The sultanate has realized that her success lies largely on the health of her people (OXFORD BUSINESS GROUP, 2010, p. 56). Therefore, the health ministry has made much steps in ensuring that they are eradicate most of the disease especially the communicable diseases have more been reduced in the entire nation. Moreover, disease like diphtheria and measles have been tremendously been eradicated. The joint commission international (JCI) has recently given two Omani hospitals accreditation. This is a very important driver to quality and service improvement in the health sector of the Oman health sector. This is one of the international, American based nonprofit making organizations that are charged with the duty of accrediting the health amenities (JOINT COMMISSION INTERNATIONAL, 2012, p. 24). Muscat hospital happens to have been one of the hospitals that was accredited by JCI and this was a good reason enough to facilitated its growth and also enhanced its quality and service provision. The accreditation played significant role in upgrading the levels of these hospitals. Furthermore, the immunization programs have also covered a wider population of the diseases that had killed very many people in the recent past. Such diseases include polio, measles and tuberculosis. Additionally, the Sultanate also plans and has crafted a strategic plan for the future of the healthcare ministry. Included in the plan is the concern regarding training and plans to upgrade and integrated the sector of education besides giving explicit health amenities and facilities that will improve both quality and service provided in the industry. To achieve all these concerns, there was immediate need to model the way in the Oman health ministry. Modeling the way in the Oman health care ministry meant shaping and developing principles to govern and control the way of doing things in the Oman health ministry (Hartley & Benington, 2010, p. 99). Recent research shows that the principle governing ay organization can either in efficacy or everything in the organization. The policies have been confirmed to have close impacts on the morale of the workforce. In the process of modeling the way, there will be great concern on the current principles in the healthcare, the principles that have positive impacts on the affairs of the ministry ought to be upheld and their application facilitated more. As a matter of concern, good principles always have the impacts of creating a good guideline on how things are run in the organization and also create some order in the way things should be done (Vincent, 2010, p. 95). Order in any organization has the impact of efficiency in the management process and makes facilitation of activities very simple and manageable. When there is the good principles governing ho affair are run, then the even odds of communication would every easy and to improved results from the entire ministry. Inspiring a shared vision, additionally, is very instrumental regarding when it comes to quality and service improvement in the healthcare. A shared vision is a way of motivating the entire workforce in the Oman Ministry of health that has relatively performed poorly (Teebi, 2010, p. 103). Coming with precise visions, which are well articulated and well defined will determine the extent of acceptability of such a vision to the entire workforce in the health ministry in this wonderful country. However, for the sake of acceptance, the workforces who are the major stakeholders in the Ministry are supposed to take part in the formulation of the policies and more so the development of the visions in the organization (Davis, et al, 2007, p. 98). However, there are other stakeholders in the health care sectors, and both of them should participate in the formulation and crafting of the vision that will guide the entire ministry of health in Oman. A shared vision is quite inspiring and will make the entire health ministry to work towards achieving its goal. Another key issue that will result in improved quality and service in the health ministry in Oman is challenging the current state of affairs in the entire ministry. In essence, the current state of affairs in the Oman health does not put one hundred percent focus on the patients. The health ministry is all about the handling of the patients. The only sure way of measuring the quality of healthcare services in any country is through determining the extent of to which the patients concerns and needs plus their expectations are handled by the health ministry (Aldinger & Whitman, 2009, p. 76). The extent of meeting the weary and demanding expectations of the patients is the pillar of the quality of services rendered by the ministry of health anywhere on earth, Oman being no exception. Access to health facilities is vital, hence the need for the appropriate system. The patients should always be in a position to access the medical facilities any time they need these services. Health services are always needed when people are truly in need of these amenities and facilities. Therefore, the Oman Ministry of health should endeavor towards ensuring that the entire sector is in such a manner that it provides for patients safety in a better way rather than what we see in the current state of affairs (Vincent, 2010, p. 105). Moreover, there is a great need always to have a better way of creating a support for the patient engagement. The current state of affairs is quite lax on the patient engagement, and this may affect the ministry negatively. Moreover, there has been very little concern for the cultural competence in the health sector; this could impact heavily on the patients. There is a need to craft a means of assessing the health literacy of the patients (Aldinger & Whitman, 2009, p. 108). Enabling others to act remains paramount as a driver for quality and service improvement in the healthcare. All the stakeholders should be given a podium to play their roles explicitly well. There is always a time to allow every person plays his role without fear. The workforce, for instance, should be given an avenue to exploit their skills and execute their roles as per stated by the in the principles and the constitution. Creating a more enabling environment for every stakeholder in the health ministry in Oman is thus, a key issue of concern. When issues every stakeholder is given the best environment to conduct their activities, there will be improved the quality of services in the health care sector (Aldinger & Whitman, 2009, p. 48). . The ministry is the key and main actor in this and should allow others by motivating them to act as per their jurisdiction. There can never be a success without encouraging the heart of those that act in various sector of the health ministry of Oman. Encouraging the heart is a key driver for improved service and quality improvement. Among the other means of ensuring this is by motivation workforce. Provision of the required tools and machines of work in the healthcare amenities will heavily inspire the hearts of the entire workforces. Proper and improve remuneration is also important for employee morale in the organization. Improving transparency is another key driver to both service and quality improvement. PATCH 2 Changing the health education program is fundamental when it comes to child birth spacing. Below is an exploration of the five the change program As a matter of fact, change is something that is inevitable. The field of healthcare is not an exception, in this case, and it is one of the most dynamic sectors. All aspects in the sector of healthcare are always on its move to change. Birth spacing methods are meant to regulate and control the population of the state at some particular point. Currently, the health education program is at the same pace to changing the health education of methods used in the birth spacing. There are numerous ways through which these could be conducted, but the major core ones are discussed below and are all about training the health practitioners besides the general public at large (Aldinger & Whitman, 2009, p.135). However, there are means that can also be used to ensure that the birth spacing is done effectively. The role played by other contraceptives like the use of condoms can never be undermined. These could also help immensely in preventing unwanted pregnancy and would facilitate good birth spacing. However, people still need to be sensitized about using the same contraceptives as many members of the society have forsaken the impacts of these cheaper contraceptives. The education program should enhance such sensitization. The goals of the change are part of the Oman Ministry of health plan is to strengthen and facilitate the health services in the entire country that is provided as part of the birth spacing program. The education program on birth spacing in the Sultanate can best take into consideration the vital duties of the health specialist. The healt6h specialist in the sector of the family and community health should put a framework on the best and most important means of introducing a new birth spacing clinics in the entire nation to help cater for a greater percentage of the population. One of the matters of concern of the entire task is to ensure that there is the availability of modern contraceptive methods in the entire Sultanate. Educating people about the Implanon contraceptive usage is a key step in enhancing the birth spacing in the entire nation. Implanon contraceptives are one of the implant methods that would work best for most of the partners as it would have a greater impact for a longer duration. As in, it has three years impact on the users, and great positive impacts could be harnessed from the usage of the method. However, achieving this goal would be very difficult without implementing a proper way of educating the entire populace about the importance and the health practitioners on how to go about the whole process of the implantation. When teaching about this, it is wise always to put much emphasis on how such method would prevent the unwanted pregnancies for the duration of three years. As a matter of concern, achieving this goal heavily depend on how the education to the society is conducted. Selecting at least a group of eleven physicians especially the female physicians is one great step to bring change. There should be at least a group of such personnel from the entire governorates of the Sultanate of Oman. These are supposed to be trained to be used as trainers in the awareness creation. These physicians are supposed to be put on a thorough and vigorous training to ensure that they are all in a position to give the best pout of their skills and expertise so as to help in the training of other people in various localities. The chosen physicians are supposed to conduct the same training workshops in their respective governorates on the significance of the birth spacing in Oman. By giving the physicians to conduct these workshops, they will effective succeed in making other physicians more competent in their same field and also help them in ensuring that these too can also conduct the whole procedure. In case this is implemented, there will be easy accessibility to the Implanon method in the entire Oman as a country, and the ministry of health shall have succeeded. The theoretical lectures to bring this kind of change in the society will include all aspects of Implanon besides other forms of contraceptives that are used to birth space effectively. These lectures are meant to ensure that people are familiarized with the general plans of the ministry, and this will help in the facilitating effectiveness of birth spacing. As a driver to change, implementing this aspect would not be easy since people will not always accept change on the first look. It is, therefore, important to always define for people what the change is and how this change would affect their lives. There is also the need to ensure that the audience is always approached after creating a good rapport with them an audience to avoid unnecessary repulsion from the audience (VINCENT, 2010, p. 56). . During the various training, there should some sessions meant particularly for discussions about birth spacing strategies to ensure that enough and good information is obtained from the respondents, and the ground is well laid for them to give their opinions regarding this aspect. This would facilitate acceptance of the birth spacing methods. One key issue of concern about the birth spacing in the society is myths and baseless rumors that have great influence on people’s perceptions regarding birth spacing methods like the use of contraceptives as a change driver, a proper plan should give guidance about how these should be conducted (Kelly, & Breslin, 2010, p. 76). People’s culture and perception are key to understanding the entire process besides evaluating the whole the side effects of the implementing this ideal. In the physician training session, they should be the incorporation of the physical training session to equip these persons with the most needed physical competence in doing the entire process. However, to effectively ensure that this training is a success, there should be practical operation on the volunteer women in various parts of Oman as this will act as a motivating factor to the entire fraternity concerned. The practical operation will also help the physicians explicitly elaborate to the members of the society the entire process and how best these things can be conducted. PART THREE Stakeholder’s engagement refers to the way in which Oman Ministry of Health (MOH) communicates and interacts with its stakeholders in the ministry in a way to bring a desirable feedback and necessitates transparency and accountability in the organization. Organizations have varying ways of engaging their stakeholders. However, all the ways are geared towards risk mitigation. Stakeholder’s engagements become so imperative facilitated by the fact that the corporate social responsibility in Oman Ministry of Healthy has significantly increased so that engaging these personnel enhances the sustainability and profitability of the health sector. Engaging the stakeholders in Oman MOH improves the relationship that exists between the ministry and the stakeholders, thus leading to the building of trust. For instance between the employees and the staff within the organization. This trust will in turn eases the tension and helps in solving the potential problems that would emanate in MOH. As a step to engaging the stakeholder in the Ministry of Health, I will begin by identifying my stakeholders and the key issues concerning their interests, capacity, and knowledge. For instance, my stakeholders are managers, MOH, quality assurance team, staff, media, accreditation team and both couples. I will categorize these stakeholders taking keen interest to what is important for the organization and also taking care of their interest in the development of the organization. I will use a zoning map in categorizing these stakeholders so as to avoid conflict that can emanate from the execution of strategies in the organization. Similarly, I will prioritize some of important issues and stakeholders that are important to the organization. In this case, I will ensure that I fully engage the staff to the organization as they are the key drivers to the service execution. Following closely will be the managers who work hand-in-hand with the staff in ensuring that there is sustainability in the development of the organization. Oman Ministry of Health is also very significant in ensuring that the health practices are taking place in an orderly manner. It is from the MOH that the management of the health care will be getting the order. Similarly, it is from the ministry that most of the funding for the organization will be outsourced. For that case, I will give it a priority while engaging other stakeholders. Additionally, I will establish objectives and the process with a well-defined scope of the process and the level of engagements off the stakeholders. In establishing the goals and the objectives important for the wellbeing of the health care, I will identify whether there are any financial requirements that can be needed in the engagement of the stakeholders. Upon the setting of the strategic goals, there is a need to agree on the expected outcome and the strategies that would be used in executing these strategies. Under the same, I will assign duties to various personnel who will be responsible for executing the components of the plan. Again, this is because engaging stakeholders need time, resources and cognitive power, I will consider the resources that are available so as to carry out the training needed for operative engagement of the stakeholders. Moreover, I will establish the ways and methods significant for documenting the progress of the results of the accomplished goals. The third step in the engagement of the stakeholders is the implementation plan. Here the manager of the health care ensures that the processes that have been laid are implemented as planned. In doing this, I will ensure that collection of the data and the coordination of the plans is done taking care of the third party in the party and the external stakeholders. At the implementation plan, I will also enact a mechanism for solving grievances that allow the stakeholders to have a chance in giving a proper feedback for the progress of the company. Similarly, I will ensure that I do frequent communication with the stakeholders so as to enhance transparency in the organization. The other plan that I would incorporate in engaging my stakeholders is reporting and reviewing the progress that they make towards the realization of the goals and objectives of the organization. In this process, I will empower my stakeholders for instance the staff by giving them more ownership that can strengthen their relationship. After the review, I will make use of my findings and feedback to provide a better plan that captures the important learning’s that the stakeholders will use in their future engagements and initiatives. Another motivating factor that is pertinent at this point is involving the stakeholders in the decision-making of the company (Preedy, et al., 2005, p.90). This way they will feel that their contributions to the company are valued and that they are part of the development. When the health care consults its stakeholders, it will be a clear indication that their advice and feedback is highly valued. Negotiation and partnership are also another way that I will use in engaging the stakeholders in the productivity. For instance, the members of the staff should collaborate with the managers and MOH to ensure that thy have a mutual interest in the company. During collaboration of the stakeholders, they will combine the available resources and share their expertise. This will gear the relationship of the stakeholders towards a common course, thus increasing the learning among themselves. As a way of motivating the stakeholders in the stakeholders in the organization, I will reward those who have outstanding performance. For instance, the members of the staff are rewarded so that they can have the zeal to perform even better. Reward takes various forms, but the ones that I find imperative in this case is promotion and material rewards. Additionally, I will make it easy for the stakeholders to understand what is going on in the organization. I will do this by ensuring that the stakeholders well understand the language that I use. I will also take a steadfast and long-term approach to improving the relationship and operational stability of the stakeholders. Moreover, I will be sensitive to the dynamics of the stakeholders, for instance, their political affiliations, culture, and gender. It is important to take the interest of the stakeholders so as to ensure that the health care and the relevant authority are interacting so as to ensure the success of the company. PART FOUR My evaluation Process and my development as leader To use the health care leadership model knowledge and skills framework to quality and service improvement (autonomy and role development) Leadership is a very key factor in shaping the culture of the organization and ensuring that the required leadership behavior and qualities are developed in a fundamental manner. Effective leaders in a health care will emphasize and prioritize safe and compassionate care within the organization. Furthermore, it ensures that the plights of the patients are taken care of and attended to in a constant basis. The core leadership strategy shown by the effective leader is the promotion of participation and involvement of the various stakeholders in the execution of strategies of the health care (Kelly, & Breslin, 2010, p. 104). They make sure that the staff and other stakeholders have their voices heard and acted upon so that the workers of the health cares can innovate within the safest boundaries possible. A good leadership in a health care service also ensures that everyone in the service is so categorical and clear about what they want to do so as to help in realizing a positive outcome in the performance (Kelly & Breslin, 2010, p. 65). They insist that transparency must be upheld in every aspect of service. Transparency is held by effectively dealing with the complaints and the problems that may accrue in the course of the service. Furthermore, they are always dedicated to dealing with the poor performance, bad behaviors and aggression that is shown by the staff, patients or caregivers in the health care. To effectively improve the quality of services in Oman Ministry of Health; it is important for the leaders to enhance professional certification for the staff of various health cares. Continuous development of knowledge and skills enables the members of staff to improve the quality of service that they offer to the patients (Kumar, 2010, p.104). Similarly, the knowledge gained through professional certification enhances innovation and invention in the ministry health. Professional certification not only improves the quality of the service but also acts a motivating and encouraging factor to the staff and other stakeholders in the ministry. There is a need to enhance team leadership in Oman Ministry of Health as it creates a strong sense of team distinctiveness as it ensures that the members of the team have a well-defined and inspiring vision for the organization (Preedy, et al., 2005, p. 84). Furthermore, the team should agree on the measurable team objectives and collaborative working so as to ensure that the success of the health care is realized. Again members should be involved in active participation in the decision-making of the organization. They also review the performance of the organization and provide a positive climate for the performance of the staff and the team leaders. Teamwork brings humor to the organization, thus instilling costiveness in tackling the duties to the ministry of health. Another leadership framework that is important for Oman Ministry of Health is improving the services. For the ministry to work effectively, it has to plan for the resources that are available. The resources here can be both human and capital resources. Oman MOH should ensure that its human workforce is highly competitive so as to avoid brain drain (Hill, 2005, p. 68). The ministry can do this by offering training and motivation for its staff and other workers in the health care. In the case of capital resources, there is a need for the leaders to manage the available capital resources by avoiding misappropriation (Aldinger, & Whitman, 2009, p. 76). The leaders should lead with care. Apart from managing the services the leadership should also strategize on improving the already existing services. The leadership can do this by facilitating the transformation of the services in the sector (Kelly, & Breslin, 2010, p. 97). Similarly, they can inspire improvement and innovation within the health sector. They can do this by supporting those people in the sector who have the idea but lack resources of nurturing them. Another model important here is setting the direction to be taken so that proper feedback can be realized within the ministry. Setting direction involves four steps. One is identifying the framework for change. Identifying the framework enables the stakeholders to work towards a defined destination. The second step involves identification of the cognitive domain and the evidence that will ensure that everything that has been put forward by the ministry is executed as planned (Tong, & Wong, 2009, p. 85). The third step is making a decision that is important to the well-being of the Ministry of Health. The last step under setting direction is evaluating the impact that come out as a result of the set direction (Tong, & Wong, 2009, p. 85). Effective leaders will help their followers to fathom the meaning of the events and interpret them for the benefits of the organization (Institute of Medicine (U.S.), 2003, p.124). They provide the explanation that makes sense to their followers and the patients in the health care. They also inspire their followers in the organization thus enable them to work with a positive attitude hence making the Oman Ministry of Health a very good working environment. Moreover, they create the direction and alignment of the strategies and the objectives of the organization. Good leaders do not do this for themselves; however, they engage those who work with them towards a common course (Kelly & Breslin, 2010, p 93). By defining the priorities, workers get overwhelmed and inspired with the priorities such that by the time they report to work, they are well informed of their respective duties. This kind of motivation also helps to curb conflict in ideas because one knows what he or she is supposed to do at any particular time. Similarly, leaders are supposed to nurture the commitments and the hopefulness of their followers in the health care sector. They can do this by encouraging the team and the ministry about the efficacy of work. They instill positive attitude and commitments rather than defeatism and cynicism in work (Joseph & Najmabadi, 2005, p. 100). They do this with a lot of passion, belief and a sense of purpose thus inspires other people in the sector to provide quality services to the patient and the whole Ministry of Health. Effective leadership encourages trust and cooperation within the organization. They emphasize the significance of mutual support within the health care sector. Conclusion As the Oman Ministry of Health ponders on the future of their health care system, there is still much that needs to be done so as to ensure that their dream is realized. There is a need for the preparedness and response coordination mechanism, more so in the line of leadership of Oman Ministry of Health. The paper has thoroughly dwelled on some of the pertinent issues that the leadership of Oman MOH needs to put into consideration so as to facilitate delivery of quality services to the members of public in Oman. Although the issue of health in Oman has been a national issue, the ministry of health posits that with the engagement of various stakeholders towards the execution of the strategies can lead to a positive change and realization of quality service provision (Ghodse, 2011, p. 84). The research has also emphasized on the role of motivation as one of the drivers for service and quality improvement. Bibliography 1. (2006). 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