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A dignified organization is that which desires to deliver high quality (Wolper, 2011). It is this principle that the organization works under by its constant researches aimed at improving the health of its patients. Mass uses functional organizational structure. The staffs are arranged in specific units depending on expertise, for example, nurses who have a nursing unit. Also, social workers are grouped separately in a different unit.
Strengths and Limitations. The organization’s major strength is its high investment in research since it is affiliated to research institutes. However, its workforce composition is not extensively diverse, for example, there are more women nurses.
Care Delivery System. At Mass, there is a well-outlined procedure of operation. For example, chief nurses can only delegate the work to their junior. Everyone sticks to their works unless there is a formal communication.
Outcome and Measurements. To measure system-wide outcome, the organization uses EHR enabling it to track down all information needed. Also, the organization uses structural indicators by ensuring all the nursing staff hired is
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