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Discussion Board Post Response - Essay Example

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Doris, I concur that a balanced scorecard is a performance tool designed to promote and monitor organization performance and manage quality plan implementation. Kaplan and Norton (1992) reiterate that a balanced score cared "shows how results are achieved" (p. 73) thus allowing…
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Discussion Board Post Response
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Discussion Board Post Response

Download file to see previous pages... Provision of safe care is one of the main aims of quality care. In my course project, a balanced scorecard is focused on reducing clinic wait times. In this regard, a balanced scorecard is used as a basis for quality improvement in all aspects of healthcare.
There are many performance tools that can be used to monitor and manage quality improvements. I agree that performance prism is one of the performance measures. The needs of stakeholders are largely focused on quality. Utilizing performance tools links performance measures (Kaplan and Norton, 1992) and a result help identify problems areas that need improvement. I also agree with your discussion that performance prism combines processes, strategies, and capabilities and aligns them appropriately to meet the needs of all stakeholders. As postulated by the Balanced Scorecard (2012), quality improvement tools allows healthcare leaders or managers to view or look at their business in a range of perspectives. In your discussion, stakeholders perspective is clearly illustrated. In regard to stakeholders perspective, I concur that achieving a higher percentage of defect-free charts twenty four hours before surgery is of ...Download file to see next pagesRead More
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