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5
Arrange for their transport. Complete transport booking by October 2Accenttact Ascent town car and limo service Inc (2)
6
Book induvial luxury car for 8 board members. Car type – Limousines (2). To be picked from Canary Wharf (Location - Square mile) at 7 am.
7
Cars to reach Marriott West India Quay hotel by 7.45 am hence keep in touch with the drivers constantly keeping a check. On their schedule.
8
Contact catering department of the Marriott West India Quay hl to discuss on the menu
9
Arrange for their transport to Hotel Hilton at 6 pm for dinner. Contact Town car and limo service Inc (2) to save time for the booking. Guests to be dropped back to Canary wharf after dinner.
10
Individual costs for dinner not to exceed ₤150. Hence contact the Hotel Hilton facility manager discuss the facilities again (Food menu & dinner area). Cadet complete by October 25.
11
Transport to be arranged from Canary Wharf to London airport the next day. Pick up from Canary Wharf square mile at 7 am. Individual Limousines to be arranged for clients. In total 8 cars to be booked Colet task by October 27.
12
Take down details of the Facility managers, Drivers and other support facilitators for any immediate changes/arrangements. Complete task the by October 28.
13
Discuss the plan with team members internally again and ask for suggestions/opinions for any betterment/change in the plan. Complete task the by October 29.
14
Inform the client about the plan and ask if there are any changes necessary required in the plan. The complete task for October 30.
(2) Event function sheet
Time
Agenda
7:00 AM
Guests to be picked up from Canary Wharf - Square circle.
7:45 AM
Guests to reach Hotel Marriott West India Quay
8:00 AM
Welcoming guests at the Hotel reception
8:15 AM
Breakfast
9:00 AM
Message by the Head - Executive director.
9:30 AM
Message by Second in command on the strengths of the company
10:15 AM
Message by Third in command on the strengths of the competitor company.
11:00 AM
Tea break
11:15 AM
Overview of the current business scenario by a Senior executive
12:00 PM
Discussion on Merger and Acquisition.
1:00 PM
Lunch
1:45 PM
Business prospects after the takeover of the competitor company.
3:30 PM
High tea
3:45 PM
Discussion on Improvising on Business segments
4:30 PM
A closer look at marketing activities.
5:30 PM
Conclusion and Thanksgiving
6:00 PM
Pick up from Hotel Marriott to Hotel Hilton
6:30 PM
Reach Hotel Hilton & drop bacatto Canary Wharf Hotel after dinner.
Next day
7:00 AM
Pick up from Canary Wharf area hotel and drop them at London city airport by Limousines
8:00 AM
Flight from the London city airport
4.Event Budget for Director Board meeting: EXPENSES
Hotel Expenses
Estimated
Actual
Actual Cost Breakdown
Room and hall fees
£3000
£2,900.00
Site staff
£150
£150
Equipment
£300
£300.00
Tables and chairs
£150
£175.00
Total
£3,600.00
£3,375.00
Tansportation
Estimated
Actual
CanaryWharff to Hotel Mariott
£800.00
£760.00
Hotel Mariott to Hotel Hilton
£800.00
£760.00
Hotel Hilton to Canary wharf hotel
£800.00
£760.00
Canary wharf Hotel to LondCityity Airport
£1,500.00
£1,520.00
Total
£3,900.00
£3,800.00
Publicity
Estimated
Actual
Graphics work
£100.00
£100.00
Photocopying/Printing
Postage
Total
£100.00
£100.00
Miscellaneous
Estimated
Actual
Estimated vs. Actual
Telephone
£500.00
£600.00
Internet access
£500.00
£750.00
WI-Fi access
Fax services
£200.00
£350.00
Total
£1,200.00
£1,700.00
Refreshments
Estimated
Actual
Food
£2,400.00
£2,600.00
Drinks
£800.00
£700.00
Dinner
£150.00
£150.00
Staff and gratuities
Total
£3,350.00
£3,450.00
Event management charges
Estimated
Actual
Service charges
£2,000.00
£2,000.00
Consultation
£250.00
£250.00
Flipboards
£250.00
£300.00
Additional screen
£400.00
£700.00
Other
Total
£2,900.00
£3,250.00
Gifts
Estimated
Actual
Gift token
£1,600.00
£1,400.00
Total
£1,600.00
£1,400.00
Total Expenses
Estimated
Actual
£22,200.00
£23,600.00
5.1 Customer Feedback form
Please rate each of the following criteria for the FM helpdesk
SL. No
Parameters
Poor
Fair
Average
Good
Excellent
1
Ease of Contact
2
Response times to job requests
3
Ability to complete tasks
4
Friendliness of staff
5
Helpfulness of staff
6
Competence of staff
7
Overall service level
8
Service level 12 months ago
9
How often do you use this service? (Per semester)
10
Any comments for future initiatives or improvements for the helpdesk?
5.2 Evaluation form
Performance evaluation for self and team
SL. NO
Poor
Fair
Average
Good
Excellent
1
Commitment
2
Timely response
3
Ability to complete tasks
4
Friendliness
5
Helpfulness
6
Competence
7
Overall service level
8
Any comments for future initiatives or improvements for the helpdesk?
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