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Quality Improvement Issue - Term Paper Example

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Yeboah and Thomas (2009) define clinic waiting times as the "clock time from scheduled appointment time to consultation time on the day of an outpatient visit"…
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Quality Improvement Issue
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Quality Improvement Issue

Download file to see previous pages... In my organization, appointments are sometimes not planned by nurses in the outpatients department and as a result, patients complain on a daily basis. Prolonged waiting times have also increased patient dissatisfaction and many of them are increasingly opting to seek the services of our competitors whose waiting times are lower. A study cited by Yeboah and Thomas (2009) showed that increasing waiting times for more than thirty minutes conversely increases patients intolerability. Deliberate lack of scheduling appointments by nurses is contributed by heavy workloads that makes the them forget to schedule appointments.
Strategies to reduce patient waiting times in my organization needs to be redesigned in order to improve quality of care provided. Most importantly, newly formulated strategies ought to focus on reducing nurses workload s. Ho (2014) reiterates that patient waiting time is contributed by increasing patient loads. In fact, there is a lot of confusion among patients when they have multiple appointments. Some of them spend nearly a day as they wait to be attended to. To reduce the patients waiting time in my organization, there is need for decisive and patient centered planning, restructuring, simplifying, and updating workflows in order to improve efficiency of care provided.
Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century. Retrieved from ...Download file to see next pagesRead More
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