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In my organization, appointments are sometimes not planned by nurses in the outpatients department and as a result, patients complain on a daily basis. Prolonged waiting times have also increased patient dissatisfaction and many of them are increasingly opting to seek the services of our competitors whose waiting times are lower. A study cited by Yeboah and Thomas (2009) showed that increasing waiting times for more than thirty minutes conversely increases patients intolerability. Deliberate lack of scheduling appointments by nurses is contributed by heavy workloads that makes the them forget to schedule appointments.
Strategies to reduce patient waiting times in my organization needs to be redesigned in order to improve quality of care provided. Most importantly, newly formulated strategies ought to focus on reducing nurses workload s. Ho (2014) reiterates that patient waiting time is contributed by increasing patient loads. In fact, there is a lot of confusion among patients when they have multiple appointments. Some of them spend nearly a day as they wait to be attended to. To reduce the patients waiting time in my organization, there is need for decisive and patient centered planning, restructuring, simplifying, and updating workflows in order to improve efficiency of care provided.
Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century. Retrieved from
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The journey from the Stone Age to civilization was a long one and it required a combined effort from all the stakeholders. The journey, which started its process slowly eventually grabbed pace and making advancements at a rapid pace. If we examine the growth of humanity in every aspect, we will find one common feature in all of them.
According to the paper the recent era has witnessed a significant stress on quality improvement of hospitals. Even though this is not a novel concept, however, with the increasing pressure to participate and achieve the wide range of QI activities, the hospitals have to utilize all their resources in this regard. The escalating demand of hospital quality improvement issues has serious implications on the role of nursing mangers and nurses.
Introduction Quality Improvement Plan comprises four basic principles of quality management: focus on client; system processes, teamwork and the use of data. These are four basic pillars leading medical staff to quality improvement. Healthcare system, like any other system, has to advance and improve its performance in order to reach initially set goals.
The provision of good quality, affordable and efficient health care services is hence, one of the key goals of health care administrators. Also, as the investments in health care sector increase on account of various reasons, there is a continuous need to improve and sustain the quality of services provided by the health care providers.
It is fundamentally due to this particular reason that in the healthcare sector, there is always a scope for quality improvement (Medscape, 2013). From a precise point of view, in order to implement quality improvement strategies, it is quite essential that in-depth knowledge regarding the area in concern and the probable errors is obtained.
In addition, there are several disparities, both ethnic and racial, that regard the care to be given to these patients, as clearly stated by the World Health Organization and The International Council of Nurses (2007). Nurses tend to experience a lot difficulties when dealing with this health group, and it also becomes difficult to access providers.
Needless to say that the company offers similar products and services namely buying, selling, leasing, financing, site selection, valuing and managing assets. In addition, it also offers advisory services such as portfolio management, research, and strategic planning.