Nobody downloaded yet

Organizational Change : Umpqua Bank Case Study - Essay Example

Comments (0) Cite this document
Running Head: ORGANIZATIONAL CHANGE Organizational change Customer inserts his/her name Customer inserts Grade course Customer inserts Date Organizational change Introduction The current Umpqua bank has grown over the years to become as great as it is now having started as a small community bank founded over five decades ago…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.9% of users find it useful
Organizational Change : Umpqua Bank Case Study
Read TextPreview

Extract of sample "Organizational Change : Umpqua Bank Case Study"

Download file to see previous pages Challenges faced by the Umpqua's leadership in maintaining the culture: One of the biggest challenges the bank faced was the influence of the culture in the other acquired bank branches on the culture of Umpqua bank. Adoption of other banks involved retaining the banks’ employees. These employees had got used to a different culture and it was therefore a major challenge to make them adjust to a new culture smoothly. To overcome this problem, the leadership injected Umpqua’s culture into the other bank branches by bringing their employees in busloads to Umpqua's stores to offer them with orientation. This enabled a real firsthand introduction to a new business world and which in turn made the employees feel the desire to change and hence adapt faster (Freeze, K., ND). It was a challenge for Umpqua to run its operations in a harmonious manner especially considering the fact that its individual stores were different in terms of size, demographics and layout. In addition, the branches were also different in the sense that their loan and deposit potential varied considerably. This therefore demanded individual stores to be handled differently. The bank created a cross-functional task force to look for the best means by which the challenge could be overcome. The taskforce provided a strategic financial proposal which later streamlined its operations. Competition from other large banks posed a serious challenge to Umpqua's desire to succeed. Banks such as Washington Mutual and Bank of America sent the leadership of Umpqua bank to the drawing board to come up with new strategies that would aid in retaining its culture now that their competitors had started copying their already-in-use strategies. In 2002, for example, Washington Mutual had its first ‘occassio’ branch opened whereas the Bank of America started holding experiments to ascertain the effectiveness of the branch design. To counter this, the leadership at Umpqua decided to invest in the best customer service delivery as compared to their competitors. Umpqua's customer service, especially its in-store customer service which was unique, was its competitive edge and so it had to be perfected (Freeze, K., ND). Umpqua bank with the aim of remaining the leader in the banking business settled on a plan to train and retrain its employees to ensure high standards of customer service. Hiring of new qualified employees was effected as a measure to arm the bank with enough manpower. The bank’s newly hired employees were trained in new and more efficient ways of dealing with customers and were tasked to put them in use while serving their customers. The future impact of Mergers and acquisitions Mergers and acquisition result in large banks gobbling up small banks in the process of creating networks both nationally and regionally. This will continuously lead to the increase in the number of the community banks. However this increase can also be caused by or realized if large community banks acquire small community banks and if small community banks continue to merge with each other. Continued merging and acquisition therefore, could lead to a situation where the resultant large banks start suppressing the small banks and even in worse case scenarios pushing them out of the market. This could lead to a banking business less considerate to customers with low income in a given region (Young, 2002). Mergers and acqui ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Organizational Change : Umpqua Bank Case Study Essay”, n.d.)
Organizational Change : Umpqua Bank Case Study Essay. Retrieved from
(Organizational Change : Umpqua Bank Case Study Essay)
Organizational Change : Umpqua Bank Case Study Essay.
“Organizational Change : Umpqua Bank Case Study Essay”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Organizational Change : Umpqua Bank Case Study

Umpqua Bank

..., the versatility and openness to change, the culture of being service-oriented as well as the commitment of the employees assured the success of Umpqua Bank and its ventures in the years ahead. References Dysvik, A., & Kuvaas, B. (2008). The relationship between perceived training opportunities, work motivation and employee outcomes. International Journal of Training and Development, 12 (3): 138-159. Eagly, A., Johannesen-Schmidt, M., & van Engen, M. (2003). Transformational, transactional, and laissez-faire leadership styles: a meta-analysis comparing women and men. Psychological Bulletin, 129 (4): 569-591. Freeze, K. (n.d.). Umpqua Bank: Managing the...
4 Pages(1000 words)Case Study

Diagnosing a Need for Organizational Change

...?Diagnosing a need for Organizational Change. Task: Diagnosing a need for Organizational Change. In any organization or body,the aspect of research into any mishap or catastrophe is a matter that needs to be given enough priority. In the course of operations, organizations tend to be faced with challenges that either require their attention or affects them should they not look into it sufficiently (Carnall, 2007). Moreover, the manner in which such situations are handled influences whether or not such an occurrence may recur in the future or not. Therefore, the probes set up to handle catastrophes and disasters must consider all these aspects in the course of their...
5 Pages(1250 words)Case Study

Barclays Bank

... report it is more likely that the bank operating strictures will become better and more effective. The banking system need to evolve especially with the changing marketing trends and the introduction of digitalization in the world. Works Cited Michael Collins, Mae Baker. Commercial Banks and Industrial Finanace in Endland and Wales. Oxford: Oxford University Press, 2003. Piers Myer, Sally Hulkks. Organizational Change;Perspectives on Theory and practises. Oxford: Oxford University Press, 2012.... recommends the changes that are to be made. The bank examined the report and the banks will be implementing most of what was recommended in the report. Barclays bank has also been...
5 Pages(1250 words)Case Study

Bank Failure

...lacks is its extension into the financial markets of the developed world which proved more fragile as compared to the financial markets of the countries like Japan and Argentine' Basel Committee on Banking Supervision published a working paper in 2004 on the banking failures in the developed countries and included an analysis of the bank failures in countries like Japan, Norway, Spain, Sweden, Germany, UK and US. What is also significant to note that this research paper echoes the voice of many who advocated the cause of more regulatory changes to take place in such developed and mature economies owing to historical failure of the banks in such...
7 Pages(1750 words)Case Study

National Westminster Bank

...Nat West The National Westminster Bank's move to speed up reorganization by shedding excess fat and increasing profitability to make itself attractive to its own shareholders - its main defense against the hostile bids from The Bank of Scotland (BS) and the Royal Bank of Scotland (RBS) by December 1999 - came way too late. It should have done so much earlier and NatWest could have repaired its image of being poorly managed, with its strings of failures in diversification, in becoming an international bank and its involvement in a fraud trial in the late 1980s that proved costly. NatWest could have also responded swiftly and effectively as rivals such Barclays and Lloyds...
2 Pages(500 words)Case Study

Managing Organizational Change

...Table of Contents Chapter Problem Overview 2 Chapter 2 The Change Process 3 Unfreeze. 4 Change 5 Refreeze 6 Chapter 3 Steps for change 7 Urgency 7 Coalitions 7 Vision 8 Communicate the vision 8 Empower others 8 Plan for Wins 9 Consolidate 9 Institutionalise 10 Chapter 4 Evaluation 10 Chapter 5 Conclusion 10 Chapter 6 References 12 Chapter 1 Problem Overview 'We need to be convinced, Parsons,' George Downs told his new Customer Services Director, Alan Parsons, at the board meeting. 'Change is disruptive. We've been doing things the same way in Downs Tools for 27 years. If there was a better way of doing them don't you think we'd have done it 27 years ago' (Braganza 29). The above citation is serves to illustrate what we are trying... to...
8 Pages(2000 words)Case Study

Strategic Organizational Culture Change Management

...Strategic Organizational Culture Change Management in a large company: Deployment case study of Six Sigma Project as a company wide practice culture. According to Gregory H. Watson (2007), the best practice in a Six Sigma company is to key out strategic change projects by using a bosbin kauri process. Then these projects can be deployed as Six Sigma Black Belt projects as soon as they have been suitably set for productive completion. One best business practice which the leaders in Six Sigma organizations follow is select Six Sigma projects in such a way that the company's most important business change strategies is also implemented. Actually Six Sigma culture change will take place only when the management centers on the customer... for...
1 Pages(250 words)Case Study

First National Federal Bank

...still holds true and it is more important than ever. Discussion Problem – this case deals with an ethical issue regarding the business practices of the First National Federal Bank located in the state of Wyoming. Loan officers are now required by the bank to adhere to changes implemented after the savings and loan debacle with regard in particular to ethical business practices. This emphasis on ethics is to avoid those problems that arose due to unsavory policies and procedures concerning the approval of bank loans. In this particular case, the issue at hand is whether to let a loan applicant pay for the cost of the officers' out of town trip purposely to inspect...
6 Pages(1500 words)Case Study

Commerce Bank

...Commerce Bank Executive Summary Commerce Bank is one of the banks in New York is a bank that has grown and becomes successful over the years by keeping their customers satisfied. It has achieved this through creating appealing structure, locating its branches close to the customers and wooing the customers through strategy atypical to the banking industry such as entertainment. Over time, other competing banks have adopted Commerce Bank strategies of wooing the customers. The Bank has developed retailtertainment strategy as a way of further differentiating itself from its competitor. It is feared that this is a shift from its main business and may not be profitable in the long run. It has been recommended that the bank keeps... the...
3 Pages(750 words)Case Study

Guiding Organizational Change ( organizational behaviour)

...Guiding Organizational Change (Organizational behaviour) Spooked by Computers What types of resistance to change for workers in the company? There are two major types of resistance to change among the employees of the company detected based on the case study information. One of the forms of resistances is ideological resistance, as people are not ready to accept new ideas and say goodbye to their old beliefs. They believe that “digitalization” and “computerization” will lead to the break of fundamental values of the company, as personal contribution via “hand-addressing mailings to arts patrons” will be lost. Also, all employees demonstrate cognitive type...
1 Pages(250 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Organizational Change : Umpqua Bank Case Study for FREE!

Contact Us