MGM604-0802B-01 Organizational Behavior - Phase 3 Discussion Board - Essay Example

The recent changes in the organizational structure whereby the CSD has been centralized so as to better serve the interests of its customers, mixed reactions from the workers have been observed. While some have become unsecured, the others have welcomed the move, which they think would promote better coordination between the different departments and improve organizational overall performance. The moves by the CEO are commendable for the wider objectives that they serve. But it is equally imperative that the changes within the organization need to be pursued with effective implementation strategies and appropriate feedback and remedial measures for a sustainable improved performance of the company in all its areas of operations.

The issue of faulty wrenches that has recently come to light must be addressed on the priority basis because it not only affects our image globally but it may also be extremely damaging for all our future business plans. As a first step to restore customers’ confidence in our products, the faulty wrenches need to be replaced immediately and a proper notification of the same to be issued to the customers who have received faulty wrenches. It is also suggested that to further maintain good relationship with them, our aggrieved customers be given a small discount voucher which they could avail in any future trading with us.

This would be a win-win situation for us as we would be able to maintain our credibility in the market and at the same time, we would be assured of maintaining our customers. The wrenches issue has clearly been a warning that we need to inculcate and promote strong organizational culture that thrives on efficient discharge of one’s duties, integrity, ethical and moral accountability with a strong sense of pride. The workers need to be informed of the high standard of the organizational culture that must be maintained. It is