Wireless and Mobile Technologies - Case Study Example

e of this discussion is to use the case study of Delta Airlines and demonstrate the way mobile and wireless technologies can be used for attracting new customers and carrying organizational tasks as a way of improving business efficiency. Mobile technology refers to the cellular communication based on portable technology (Smyth, 2004). The technology includes the use of dial-up services and wireless protocols access to the internet. On the other hand, wireless technologies refer to all types of communications where transmission of information happens over a defined distance without the help of wires, cables or any electrical conductor (Webb, 2010).

For example, Infrared wireless communication is used for data or information in devices with infrared radiation installation Mobile and wireless communication technologies are used to improve customer service in business settings. Customers can use wireless communications or mobile computing options to access customer relationship management systems. Wireless connection allows the business to update customer details from a remote location. Delta utilizes smartphone apps and Wi-Fi to create a 24-hour customer service during flights (News.delta.com, 2015).

The technologies provide great flexibility in working. Mobile computing provides powerful solutions that can be accessed through a network. For example, Delta aims at creating a lasting traveling experience and updating customers about flights and ticketing through wireless and mobile platforms. Customers get information through smartphones and social media on how to book tickets and catch next flights. Mobile and wireless technologies are used to keep production or service provision problems in check (News.delta.com, 2015).

Firms churn out products or offer services without any gross errors. The security and safety of Delta customers depend on how well they can track their luggage and baggage during the flight. Installation of a Wi-Fi system where customers can