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Permit Processing on Mercer Island - Essay Example

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The city experiences complex regulatory systems, customer service expectations, and management of the staffs doing the task in a challenging work environment. Due to rising cases of service…
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Permit Processing on Mercer Island
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Download file to see previous pages demonstrates work reengineering, continuous improvement, strategic development and effective decision making; which are geared towards realization of customer satisfaction (Evan, 2006).
Effective Public Administration policies should be embraced by the city’s manager; and this entails implementing proper national and local government policies and programs (Judith, 2006). The concept also prepares the employees of the city to offer proper services in order to maximize customer satisfaction. Customer satisfaction levels for a local government like The Mercer City involves five basic stages; organizational analysis level, business environment scanning, clear performance expectations, existence of an action plan for guiding performance improvement, and staff involvement if the planning process. Service delivery performance of a local government depends positively on good stakeholder attitude in the planning process.
This paper aims at identifying the challenges experienced by all stakeholders in permit processing system involving contraction activities and building renovations. The paper also aims at finding the most appropriate methods of overcoming the challenges. This leads to a comfortable work environment for employees as permit processing has been made easier and direct to work on; and the remedies ensure increased customer service expectations.
The theoretical knowledge applied in this research paper was extracted from the second chapter, Major Performance Challenges, of Performance and Productivity in Public and Nonprofit Organizations 2nd edition; this in addition to the case study on Permit Processing on Mercer Island. Organizations, including local authorities like Mercer Island City, face challenges in offering services to the clients or customers. Major Performance Challenges aims at identifying these challenges; and then deciding on the most effective and efficient method of overcoming them. The main aim of overcoming or solving the challenges is ...Download file to see next pagesRead More
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