Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Infosys and levendary cafe - Case Study Example

Comments (0) Cite this document
Legendary café has a functional organizational structure with seven different functions being performed by specialized people for each of the function. These functions are: administrative staff group, business development, franchise, food, operations, marketing and concepts…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97% of users find it useful
Infosys and levendary cafe case
Read TextPreview

Extract of sample "Infosys and levendary cafe"

Infosys and levendary cafe case Levendary café What is the type of organizational structure atLevendary Cafe?
Legendary café has a functional organizational structure with seven different functions being performed by specialized people for each of the function. These functions are: administrative staff group, business development, franchise, food, operations, marketing and concepts (Bartlett and Arar 3).
Using the situational factors that determine when a structure is effective, assess whether the structure is effective for the organization, or should they be using a different type of structure?
Effectiveness of a structure is determined by situational factors such as coordination, supervision, allocation of tasks and leadership just to mention a few. This structure has enabled levendary café to score highly with its customers making them visit the restaurants frequently. The functions though many are seemingly well coordinated (though not without challenges) and this is as a result of good and effective leadership starting from the former Chief Executive Officer (CEO) Howard Leventhal. With the division of the café into functions, allocation of tasks is easier since there are smaller groups to manage and monitor increasing effectiveness and thus making even the café win awards.
With examples, analyze the culture of Levendary Café in terms of its assumptions, values, norms and artifacts.
The café assumes that having a customer-personalized approach would lead to loyalty and eventually the company making profit which has worked since customers enjoy this approach and become loyal to the organization. Levendary had its values in an excellent customer service and this also formed the norm of the café. The other norms include speed of service and order accuracy. In experimenting with local menu, they won an award for the cheese soup.
How is the China venture challenging some of Levendary’s core culture (give examples and specify if it is challenging a value, assumption etc.)?
One of the values of Levendary café is customer’s comfort and loyalty and this has previously been achieved through having a customer-dictated menu, the signature soup and salads and wooden chairs. This has been ignored in some Chinese cities like Beijing’s Forbidden City and Shanghai’s Yu Garden which is challenging the organizational culture of the café (Bartlett and Arar 8).
With examples, analyze the culture of Infosys in terms of its assumptions, values, norms and artifacts?
The company management assumes that having higher value added services will make them achieve competitive advantage in the Indian IT market and also start being recognized internationally. Its main values include transparency, having effective leadership, customer delight, integrity and fairness. Its main norm includes having frequent meetings to be updated and brainstorm on new ideas of making their company excel and the other is employee satisfaction. Its main artifact is embedded in its brand equity.
Using Hofstede’s dimensions, analyze how the Infosys organizational culture is similar to, or different from the Indian culture.
Hofstede’s cultural dimension explains four dimensions of cultural values. The most applicable of these values is the individualistic-collectivist dimension which seeks to compare the two when it comes to organizational cultures. Comparing Infosys to the other Indian companies, they have different cultures. Indian company organizations are based on individualistic values where families own the companies and seek to hire only their own or benefit only their own (Delong 3). The opposite is true for Infosys which from its conception sought to be collectivist thereby offering all people their company and seeking to equalize and avoid individualism at all costs.
What is the organizational strategy at Infosys?
Infosys uses the bureaucratic organizational strategy where they have the Chairman, CEO, senior managers, middle managers and then the employees at the lowest of the long chain of command.
How are human resource systems used to support the strategy of the organization?
Infosys wanted to expand and needed energetic and motivated employees to do so. This led to hiring young employees fresh from colleges and motivating them through salaries and other remunerations and benefits and even proving channels of having fun like DJ nights and dances.
What are some ongoing problems that they still need to address?
The problem of having the number of issued travel visas by US every year reduced is still at large and this has reduced their customer base and increased employee turnover since traveling earned the employees rewards. There is also the problem of how to effectively manage cultural disparities (Delong 8).
Work Cited
Bartlett, Christopher and Arar, Han. "Levendary Cafe: The China Challenge (Brief Case)." Harvard Business School Teaching Note 114-358, October 24, 2011.
Delong, Thomas. “Infosys (A): Strategic Human Resource Management.” Harvard Business School, October 16, 2006. Read More
Cite this document
  • APA
  • MLA
(“Infosys and levendary cafe case Study Example | Topics and Well Written Essays - 500 words”, n.d.)
Retrieved from
(Infosys and Levendary Cafe Case Study Example | Topics and Well Written Essays - 500 Words)
“Infosys and Levendary Cafe Case Study Example | Topics and Well Written Essays - 500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Infosys and levendary cafe case


...?Table of Contents Executive Summary 2. Global Marketing issues faced by Infosys 3 3. Cost savings not included in Project contracts 6 4. Knowledge transfer time cost savings 8 5. Self-Analysis for Persuasive Selling 8 6. Recommendations for Persuasive selling 14 7. References 16 1. Executive Summary The report discusses the various global marketing issues faced by Infosys firstly from a case specific perspective and then from a general perspective considering the various elements involved in a Business to Business marketing environment. Thereafter, the various cost savings done by Infosys for PFS over the past five years have been quantified. Also the expected cost...
11 Pages(2750 words)Essay

Levendary cafe: the china challenge

...?Levendary Cafe: The China Challenge QUESTION THE THINGS WHICH MIA FOSTER IS REQUIRED TO DO ABOUT LOUIS CHEN Levendary Cafe is a privately owned restaurant chain in the United States (US). The restaurant offers wholesome soups, sandwiches as well as salads prepared with high-quality ingredients for customers. It renders quality offerings in terms of its food services in a friendly atmosphere. The management of the restaurant is willing to take risks with the intention of enhanced business performance. Restaurant is observed to expand its business in the market of China due to the better Gross Domestic Product (GDP) growth in the nation. Mia Foster is the new Chief Executive Officer (CEO) of the restaurant chain and Louis Chen... is the...
5 Pages(1250 words)Essay


...growth driver for companies. China however will not adapt to the brand or product that is introduced in its market. Considering its long history and deep seated tradition and established food preference (for Levendary Cafe’s interest) it will be the other way around instead at least for the present generation. For Levendary Cafe to survive and thrive in the Chinese market where many have failed, it must adapt to the preference market and veer away with the mentality that because it worked in the United States, it must also work in China. Such template mentality is doom to fail such as the case of California Pizza Kitchen, Applebee and particularly...
7 Pages(1750 words)Essay

Levendary Cafe: The China Challenge

...Levendary Cafe: The China Challenge Case Study When Mia Foster was appointed the CEO of the Levendary brand, she was well aware that the Chinese market held the greatest potential for the firms’ global expansion and in order to gain Wall Street’s confidence, she had to prove she could handle it (Bartlett 1). She was concerned that Louis Chen, who had been handpicked by the departing CEO, was being too radical in his adaptation of the Chinese branches. She first noticed Chen’s resistance to interference from the main branch when she suggested that the same auditor should be hired to deal with the accounts of both Denver and Chinese offices. While conceding that it was an...
5 Pages(1250 words)Case Study

Media and gender

9 Pages(2250 words)Essay

Finncil Mrkets nd Monetry Policy

8 Pages(2000 words)Assignment

Background of GCC , Egypt and Malaysia

12 Pages(3000 words)Essay

Levendary Cafe

...College Business strategy/ Discussion Board‏ (Levendary Cafe) What are a) the roles and responsibilities, and b) the current situation and concerns/worries of the following three people? Mia Foster b) Lucien Leclerc c) Louis Chen Mia Foster is the current C.E.O of the Levendary Café’. She has had a decorated past with experiences in being the president of the U.S business of a large American fast food company for about seven years. Even with all this experience, she faced overwhelming skepticism from Wall Street which led to the Company’s stock being traded at a discount if compared with other similar restaurants. This was so even when the company’s key fundamentals were strong and...
3 Pages(750 words)Essay

Levendary Cafe Assignment Recommendations and Advice Memo

...Levendary Cafe Assignment Recommendations and Advice Memo Statement of the Problem The main problems which Levendary Cafe has faced when they decided to penetrate the Chinese marketplace are as follows: 1. The domestic business of Levendary Cafe was almost tapped out. 2. Taste and preferences of the Chinese customers are very different from those of Americans. The menu of the restaurant was very different from not only the US population but also from the local place point of view. 3. Lack of global management experience of Mia Foster was a hurdle to make an international brand (Barlett and Han 1). 4. The attitude of “Louis...
4 Pages(1000 words)Case Study

Levendary Case Study

...Levendary Case Study al Affiliation: Levendary Case Study Question The entry of Legendary Café was not based on strategy but on the pressure to improve the growth of the business which was recording reduced growth in the US market. This can be ascertained by the fact that there were no outlined procedures that were provided to Chen while establishing the subsidiaries in different Chinese cities. Therefore, Chen went out of his way to look for different designs that met the interests of the target market. This enabled the Legendary Cafés in China to make profits which supported struggling firm in US market. Therefore, the entry process was not organized, an aspect that...
1 Pages(250 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Infosys and levendary cafe case for FREE!

Contact Us