Knowledge Management - Essay Example

No: Knowledge Management Knowledge management incorporates the knowledge cycle that consists of knowledge creation, knowledge transfer and knowledge utilization. As given in the case, the knowledge management strategy employed by the company has several positive and negative aspects. Positive Knowledge Management Concepts Employed by CompanyUtilization of the Business intelligent system that help the company to collect and use information about the pricing of products and demand of the product.

Utilization of the OLAP in order to enhance the economic security, productivity of the through generating general policies and customer oriented policies.The utilization of the customer feedback system through set behavior of the customer and the respective attitude of the customer towards a product is the best knowledge attaining strategy.On the other hand, the specification of a certain product may change the customer’s buying behavior, thus knowledge should be attained that should be realistic in depicting what specification customers’ want in the product.

This strategy is employed by the organizationUtilization of the simple data entry methods is also a positive KM concept employed by the organization. The simple data entry techniques employed utilizes only the specifications of the product and other information regarding the product papers. Direct spreading of knowledge through speeches.Indirect spreading of knowledge through emails, websites etc.Utilization of security enabled system. Only employees can enter into the secured system and no one other than employees may access the secured information.

The system is password protected.Knowledge for everyone.Utilization of whole knowledge management cycle that is knowledge creation, knowledge transfer and knowledge utilization.Negative KM Concepts Utilized by the OrganizationThere are respectively few negative KM concepts that are utilized by the company. But the demand for enhancing the revenue of the company, the company should take steps.Information handling is improper.The BI system utilized by the organization makes the flow of knowledge improper in the sense that only manager have the authority to attain knowledge through it but the general employees remain uninformed by the output of the knowledge that may impact the skills of the employees.

The simpler system for feeding the data into the system cannot be considered a perfect system as it may document some aspects of the product but not all the information about the product that would give incomplete information about the product and customer will remain in doubts.The investment utilized on the system is high but it does not fully depict the competitiveness of the product through collected information.The high level managers may not allow the employees to demand any type of internal or external alteration into the system.

The managers have the authority to make changes into the system.Works CitedMertins, Kai, Heisig, Peter and Vorbeck, Jens. “Knowledge Management: Concepts and Best Practices”. New York: Springer, 2003. Print.