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One of the reasons is the simplicity, whereby people find ease in communicating intelligible things like setting a meeting and sending a text message through the phone takes less time and effort compared to phone calls and emails. Numerous people are intensely busy during the day and they may not find time to hold a phone conversation; thus, they prefer sending a text message that takes less than minutes. On the other hand, there is pressure involved in coming up with a plan on the way to communicate while text messaging gives time to think about the message to send. Furthermore, people prefer text messaging to emails due to flexibility, whereby not everyone uses a Smartphone and other devices, which guarantees instant accessibility to the mailbox.
The other reason relates to the fear of rejection since it is embarrassing to make the effort of making a call that will be turned down. Therefore, messaging services offer a chance for communicating in a way that reduces the chances of intimidation since there are uncomfortable telephone calls (Fox, 1). Moreover, there is a chance of evaluating the message sent through text messaging, and this eliminates the chances of sending an offensive message, unintentionally. Therefore, the sender ensures that the message sounds right while the phone call puts the people in a spot, where one fumbles words leading to saying the wrong thing. On the other hand, some people speak too slowly or fast, and this may result to be a barrier to communication. In addition, many people tend to ignore emails and there are chances of messages being ignored.
The other reason is that messaging has an element of privacy compared to a phone call, and this is taken as a matter of courtesy. In this case, one can communicate private messages in public settings at any time, and in this way, it enhances accessibility. Text messaging is also supportive to people with hearing impairments, thus compensating for ambient noise and weak network connections, which are among the problem experience during a voice call.
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