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Ch10 - Case Study Example

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There was a difference in emotional intelligence among the high end and average performing managers due to their abilities and capabilities of handling work tasks. The high end performing managers knew the ways to handle their job roles and could reap out maximum productivity…
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Download file to see previous pages These facets will help managers and other employees to make better decisions keeping in mind the current scenario and the organizational culture of the organization. The norms accepted by the employees, their emotions regarding various aspects, so on and so forth will help in building high emotional intelligence in employees (Cote and Miners, 27).
Yes the program being implemented in J&J would be successful in improving the emotional intelligence of employees. It is appropriate to consider abilities in job performance evaluations. Observational learning is a very important tool that help individual learn many characteristics and traits that should be possessed by them for success. By attending training programs, those employees that aspire for success would work upon bringing a change in themselves and work upon having high emotional intelligence. All those abilities should be evaluated for evaluation of job performances that are required for the job role as the multi skills present in employees allows many tasks to be conducted successfully for the firm.
Manufacturing and quality control recalls can be avoided if managers control the resistance in employees due to any mishap occurring in the firm. All negative emotions from the employees need to be removed. The managers need to ensure that the goals of the employees are in alignment with the goals of the organization and accordingly deal with all the manufacturing and quality related concerns of the firm. Stronger relationships are built, stress at workplace is reduced which leads to better productivity.
The other abilities in avoiding recalls in organizations are through employees having an optimistic view of work and life. Having abilities to work hard and work under pressure by following the guidelines exactly allows recalls to be avoided in manufacturing and quality control ...Download file to see next pagesRead More
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