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Module 3 - Case Study Example

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Amanda MacIntyre has two veterinary clinics in Southwestern Ontario, Canada. She runs both clinics as the sole owner. The business is going through a rough stretch, and she needs to make some decisions quickly to avert future losses or the untimely demise of the venture…
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Case Study Module 3
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Download file to see previous pages Dr. MacIntyre finds that the drug Valium in the Avery Clinic was unaccounted. Despite this, her outdated records management system is unable to affirm if the drugs were physically missing. The next problem is the increasing absenteeism of her associate Stephen Saltzman. With Mr. Saltzman not working full time, the sales figures at the Avery clinic are negatively impacted. He is also not available as often as he is expected to be thus disappointing many clients. Mr. Saltzman also seems to have a poor work ethic. Dr.MacIntyre by analyzing the amount spent on tests at the Avery clinic concludes that he may not be taking the time to diagnose properly.
These issues point to a bigger problem which is the poor monitoring of the Avery clinic. It is evident from the case that Dr. MacIntyre is closely involved with the Johnsonville clinic where she puts up but not so with the Avery clinic. A new branch or venture always needs close attention to be paid. (Kishel & Kishel, 2005) Leaving the Avery clinic to its own devices seems to cause of all the problems the business is facing.
A cause of immediate concern is the few hours been put in Avery and poor work ethic by Mr. Saltzman at Avery. This is because the two directly influence income and customer satisfaction. The hours Mr. Saltzman is not attending to clients are all hours not spent billing. Not taking enough time to diagnose animals is poor service delivery and leads to unhappy clients. Neglecting client’s needs ruins the reputation of the business. (Scott, 1991)
As a result of the problems mentioned above, other areas of the business suffer. Profitability has gone down in the Avery clinic because as a direct result of the absenteeism of Stephen Saltzman. It has gone down in Johnsonville as Dr. MacIntyre had to reduce her hours of working to travel to and from Avery to assist with the workload there. Strategic direction for the company also suffers as the lack of sufficient ...Download file to see next pagesRead More
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