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Organizational Behavior 3 - Essay Example

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1. The seven attributes of “supportive communication” includes: (1) problem oriented, not person oriented; (2) descriptive, not evaluative; (3) specific, not general; (4) conjunctive, not disjunctive; (5) validating, not demeaning; (6) owned, not disowned; and (7) two-way,…
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Organizational Behavior 3
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Download file to see previous pages By focusing on discussing the problem, both parties can have a better chance to solve the problem.
Descriptive communication is all about being able to accurately and objectively describe the problem. In other words, negotiators should avoid judging or labeling a person for their behavior. Aside from focusing on solutions to the problem, negotiators should be able to maintain his/her objectivity when describing the event.
Speaking in general terms can trigger miscommunication. To avoid misrepresenting the problem, negotiators should be specific when managing the problem. In general, specific communication means that negotiators should communicate in such a way that they will be clearly understood by the receiver of the message. In other words, they should speak direct to the point.
Disjunctive communication is all about taking all the time to speak out one’s own thoughts without letting the other person express what they think. On the other hand, conjunctive communication is all about being able to initiate a conversation that flows smoothly. Therefore, when solving a problem, negotiators should make use of conjunctive communication and not disjunctive ones. For example, negotiator should avoid asking further questions before the other party completes his/her last sentence.
Invalidating communication can make the receiver of the messages feel ignored, alienated, or worthless. On the other hand, validating communication is all about making the other party feel understood, valued, accepted, and recognized. Therefore, when solving a problem, negotiators should make use of validating communication and not invalidating ones. In most cases, this can be done by trying to avoid criticizing the other person.
Owned communication is all about taking the responsibility for one’s own statement. For example, “I told you that you need to rest early”. Using the word “I” already indicate ownership ...Download file to see next pagesRead More
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