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Employee Empowerment at Zappos.com - Essay Example

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Hence, there is free intermingling coupled with each employee trying to depict the weirdness one possesses that will yield to the…
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Employee Empowerment at Zappos.com
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Employee Empowerment at Zappos.com Zappos.com contrary to numerous global enterprises defies official tacticsentailing the emphasis of employees’ social rankings in a workstation. Hence, there is free intermingling coupled with each employee trying to depict the weirdness one possesses that will yield to the benefit of the enterprise. This encompass shaving their hair to have letter “Z” on their heads and cheeks in all the staffs they work besides “naps” or “pinball breaks” (CBSNews, 2010). Besides, workers are free to sing while undertaking their activities if they wish and no limits of conversing over the telephone to clients who normally inquire for reassurance regarding what they are going to purchase. This yields to the employees’ happiness where in turn due to the freedom and numerous benefits they usually enjoy, become loyal and creative in execution of their respective roles. Bearing letter “Z” on the cheeks even by the CEO erodes that status quo of boss ranking, which belittles the staffs (CBSNews, 2010).
Zappos.com empowerment entails urging staffs to deliver “Wow services”, which implies, which will leave an emotional impact to its clientele (Hsieh, 2010). This calls for creativity and undertaking ordinary tasks with ingenuity besides being innovative, which the firm usually advocates and maintains as its culture. Zappos.com contends that, its services are not average; hence, the employees ought to be more than average and above those of the other firms.
The emphasis of the firm to deliver “Wow services” to their clients with a bit of creative weirdness makes them feel served adequately and to their satisfaction. For instance, over the telephone conversation where the company has no limits when the staffs are assuring the customers of what they are purchasing (Hsieh, 2010). Employees’ application of their marketing knowhow coupled with the creativity of interaction skills especially via the telephone wins the clients’ confidence and trust. This augments their sales contrary to other corporations that have chosen to keep the formal methods (Zappos.com, n.d).
Corporations ought to adopt the approach employed by Zappos.com, which has enabled it make a tremendous steps both in its profitability and in position among the most preferred firms by employees. Besides, numerous formal ethics, which studies have advocated, their application in the market field normally do not apply to all enterprises (CBSNews, 2010). Since, satisfying clients’ desires entails free social intermingling online and assurance, which is contrary to some stipulated policies.
References
CBSNews. (2010). Zappos Tony Hsieh Steps Lively. Retrieved on 2nd May 2012 from
Hsieh, T. (2010). Delivering Happiness: A Path to Profits, Passion, and Purpose. Business Plus: United States of America.
Zappos.com. (n. d). Shoes, Clothing, and More | Zappos.com. Retrieved on 2nd May 2012 from Read More
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