StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Discusion question - Case Study Example

Comments (0) Cite this document
Summary
This will lead to coordination, cooperation and communication success to both the organization staff and its customers or potential customers. When managing an organization,…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER96.1% of users find it useful
Discusion question
Read TextPreview

Extract of sample "Discusion question"

Case Study Affiliation: What lessons about leading people and managing organizations do Zappos and its CEO Tony Hsieh provide?
The first lesson is that people in leadership treat the ones being led as people and not as property. This will lead to coordination, cooperation and communication success to both the organization staff and its customers or potential customers. When managing an organization, offering the best customer service possible is the way to ensure sustainability of the organization. Even without marketing, a well-managed organization can still prosper and make profits in the long term with good management and effective leadership skills.
2. What do you like about Zappos? What do you dislike about Zappos? Explain your answer
What I like Zappos is the fact that it is so friendly and customer oriented which is not something that one sees in many organizations and especially the online businesses. Many e-commerce businesses are detached from the customers and they find no new ways to entice more customers. With Zappos however, their free shipping and free returns policy is what makes it not only stand out but likeable as well. Even though they act in good faith, every business needs to be strict and have boundaries between them and their customers or potential customers. The 365 days return policy is not the best of choice considering the items they sell. People can take advantage of the products use them and later return them with fraudulent claims but having served their purposes. The next customer will therefore get a used product and even with the free shipping costs, the quality of the products remains questionable.
3. Which of the management challenges-globalization, leading a diverse workforce and ethics character and personal integrity-have had an important impact on the evolution of Zappos? Explain your answer
Globalization has presented the major challenge in the management of the organization Zappos. This is so because with globalization, many e-commerce companies are facing hard competition from the multinational companies which are physically present in most locations where they provide the same products Zappos provides and without any time delay or risk of return. Globalization has also meant that customers come from all over the world and since the company is shouldering the shipping costs, they end up incurring a lot of cost for shoppers who are in different continents. This has restricted its growth as they still are unable to make huge profits and it even took long for it to breakeven. This slow trend is hindering its evolution.
4. How has Zappos CEO Tony Hsieh addressed the management challenges of globalization, leading a diverse workforce, ethics, character and personal integrity and technological innovation? Explain your answer
Hsieh ensured that the employees are trained to be ethical and use their personal characters to make customers feel cared for and long to come back. This has maintained the customers and even attracted more customers even without marketing of the organization. In as far as diverse workforce and globalization are concerned, the CEO relocated the headquarters to Los Angeles and even opened another branch in Kentucky to serve more customers and reduce shipment costs. Communication channels have been opened and this puts the workers at ease of working and hence presents no unnecessary complaints that may affect the workforce.
5. Natalie Zmuda, a reporter for Advertising Age, concludes, “It seems that Zappos is really the poster child for this new age of consumer companies that truly are customer focused. A lot of companies like to say they are, but none of them is as serious as Zappos.” Do you agree or disagree with Zmuda’s assertion that Zappos is much different than other consumer companies? Explain the reasoning behind your answer
I agree that it is different from other companies and especially on the customer service aspect which is not something most organizations are able to handle so effectively and passionately. Most organizations that are not in the service industry remain without any close relation with its customers unlike Zappos.
6. What particular aspects of Zappos would other organizations do well to emulate? Explain your answer
The aspect of being sincere and welcoming to customers and the customer service made so that they can retain their customers as well as be on the right path towards sustainability. The aspect of free shipping is also a way to attract more customers who are bothered or are not well conversant with handling of the shipping details and hence discouraging them from online shopping.
References
Nelson, D. and Quick, J. (2010). Organizational Behavior: Science, the Real World, and You. New York: Cengage Learning. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Discusion question Case Study Example | Topics and Well Written Essays - 500 words”, n.d.)
Retrieved from https://studentshare.org/management/1626302-discusion-question
(Discusion Question Case Study Example | Topics and Well Written Essays - 500 Words)
https://studentshare.org/management/1626302-discusion-question.
“Discusion Question Case Study Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/management/1626302-discusion-question.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Discusion question

Organizational Behavior discusion assignment

...?Organization Behavior Discussion Responses A. The Hawthorne experiment headed by two researchers: Elton Mayoand Mary Parker Follet involved six female workers. The team altered the working conditions of the workers and monitored the effect it had on their morale and productivity. Several conclusions were made from the experiment among them the most important was that workers are motivated by physiological conditions more than physical working conditions. Mayo therefore advised managers to attend to the emotional needs of their employees. The Hawthorne legacy has had a strong influence in today’s workplace by setting the standards for managers to view people not as machines but as humans and attend to their individual needs... Behavior...
12 Pages(3000 words)Assignment

Discusion

...TERENCE The famous play by Terence called The Brothers is one of the finer pieces of theatre belonging to antiquity. It concerns how best to raise a child, how best to educate them, and to a lesser extent what is better: town or country. There are many interesting characters in this instructive and philosophical play, but for the purposes of this assignment I will focus on Micio, the older brother bachelor of Demea whose two sons are the subject of the play more than any other characters. Their education is the key plot point of the play. For many Romans of ancient times there were many public policy issues to discuss, among the most important: where is the best place to education someone—in the city or the country. Two brother... The famous ...
2 Pages(500 words)Essay

Discusion (theorist)

...Discussion (Theorist) Lombroso’s criminal theory bases the reasons for crime mainly on heredity and environment. Heredity and environment are the twomajor factors which affect the character of a person. Born criminals have the criminal traits transferred to them from their parents. Same way environment can also play a vital role in the shaping of a person. At the same time there are cases in which children of criminals became good citizens. Moreover, there are cases in which persons brought up in unhealthy environment became good citizens. So we cannot conclude that Lombroso’s criminal theory is faultless. But as a general criminal theory, this theory has still relevance in the current criminology. Beccaria’s criminal theory... (Theorist)...
2 Pages(500 words)Essay

M7 discusion

...M7 Two-Way Table Discussion What is a two-way table? What are the differences between marginal, joint, and conditional distributions? A two-way table(also called contingency table) is used for summarizing the raw data for two categorical variables. A two-way table gives counts of observations (cross-tabulation) for each combination of values of the two categorical variables. Values of the row variable label the rows that run across the table, and values of the column variable label the columns that run down the table. Each cell, the intersection of a row and a column in a two-way table, shows the count of observations that fall into the category defined by its row and column heading. Marginal (unconditional) distribution is used... Two-Way...
2 Pages(500 words)Assignment

Discusion

...Impact of emergency on decision making Narrowing of attention This is a situation where the attention is focused on one object. Itinvolves living as if other ideas concerning the same issue do not exist, (Bouyssou & Dubois, 2010). It is considered to be a psychological happening. It depicts the lessening of options when time for decision making comes. It has been argued that the personality of the decision maker is more beneficial than the advice given to him. This is because it affects the quality of the decisions he makes. The narrowing of attention occurs due to past happenings that inspire fear, (Bouyssou & Dubois, 2010). Narrowing of attention is a self defense mechanism because it is inspired by fear. For example, when... of emergency...
2 Pages(500 words)Essay

Discusion

...Myth of Panic during Fires Panic, as many would say is inevitable in the event of a disaster, but what many do not know is thatthe lesser people panic the lesser the casualties. Panic is the immediate reaction that an individual would exhibit when confronted with an event that would endanger their lives for example, fire. It is also a temporary state of fear with mixed reactions going through an individuals mind as to what to do when faced with possible harm (Clarke, 2002). Researchers have made tremendous discoveries as to what the obvious reactions would be to unexpected fires therefore bringing about the myths on panic during infernos. To illustrate this, when people get into a building they would clearly mark the entrances... of Panic...
2 Pages(500 words)Essay

W7 discusion Mareting

... School: W7 DISCUSSION MARKETING Lecturer: Topic: Explain the relationship between satisfaction scores and levels of profitability. Business without customers has been equated to a book with no leaves in it because it simply refuses to be what it is meant to be (Cooperrider, Whitney, Stravos and Fry, 2008). The importance of customers to any business opening is seen in the fact that the financial inputs that customers make to the business by way of patronizing products and services acts as one of the largest means of revenue and thus profits for the business (Campbell, Whitehead and Finkelstein, 2009). Trompenaars (2013) has actually noted that customer participation through their patronage influences other areas of financial... School: W7...
1 Pages(250 words)Essay

Autism - discusion

... will not and this will create confusion to the parents concerning their treatment since they will not have qualified to receive any. The question remains on how to treat this those who will not qualify for the new DSM-v be treated. Will they receive a different diagnosis that should improve their treatment or what will be the best step to take! Work cited Regier, Darrel A. et al. “The Conceptual Development of DSM-V.” American Journal of Psychiatry 2009 : 645–650. Widiger, T A, and L A Clark. “Toward DSM-V and the Classification of Psychopathology.” Psychological bulletin 126 (2000): 946–963. ... Lecturer: DSM-5 Changes DSM being used as a definitive guideline in the diagnosis of mental health disorders means that it has a great impact on...
1 Pages(250 words)Coursework

Discusion 4 707

...Discussion 4 707 January 26, Discussion 4 707 Veronica reviewed Mart’s performance and both parties responded to physicians. Mart appeared optimistic and positive about the review and his next meeting, but Veronica was negative about the review and maintained the attitude. Veronica’s response identifies a judgmental position that appears to depress her. She was not satisfied with Mart’s performance level and the depression that her face registered and that the physician noticed suggests that her position on Mart is not personal. Veronica was just being strict on her job and her depression suggests that she regrets the position she took on the review results. She would otherwise not be depressed. Veronica also appeared direct... 4 707 January...
1 Pages(250 words)Assignment

Discusion board

... Discussion Board How do Business Processes Generate Value? What is the role of IS in business process management (BPM)? Can business processes be a source of competitive advantage? Business processes are a set of activities, which are coordinated in such a way as to generate and deliver value to the customer. The processes are normally three including management, operational, and supporting. Business processes generate value when all the elements and tasks involved in the process coordinate and communicate with each other. Business Process Management (BPM) involves the integration and coordination of the above processes to create value. Information Technology (IT) has a huge role in BPM. IT enables creation of applications... Discussion...
2 Pages(500 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Discusion question for FREE!

Contact Us