Performance Appraisal - Essay Example

Performance Appraisal Performance appraisal is an organizational process that involve rewarding employees based on their efforts and performance. It is an essential aspect of management in that it motivates the employees to work extra harder. Performance appraisal is an avenue through which an organization can realize its goals. However, it should be noted that the kind and nature of performance appraisal determines whether the employees would get motivated or not (Grote 103). This means that it important to come up with a comprehensive performance appraisal system that would gather for the employees and the business in general.

During the process of appraisal, each employee performance is reviewed against the objectives and standards for the financial year as agreed at the previous appraisal meeting. It is very important for career and succession planning purposes for the employees, jobs that are crucial and for the entire organisation. Despite the fact that performance appraisal is mainly used for motivation of employees, it has a number of purposes which include: development of positive attitude towards work, behavior development, communication and alignment of employees and organization objectives and boosting the positive relationships between the employer and the employees (Grote 107).

Each organization has its own performance appraisal system. This work would focus on the development of a performance appraisal system for the Verizon Wireless. As it would turn out later, the appraisal system depends on the kind and nature of the job being appraisal. Technical and complex jobs require more appraisals. In such cases, appraisal is mainly used to retain the employees. This paper would develop an appraisal system for a customer service post (Grote 111).Retail customer support representative is expected to handle the customers issues related to the company.

Based on the performance, the retail customer support representative would be appraised in a number of ways. Following an excellent job, the company, through the human resource department would appreciate the work done by retail support representative by offering one or combination of the following items or rewards. The person would be offered an award-winning training and competitive salary if he or she displayed high level of quality in key areas such as time consciousness, communication and presentation skills.

The nature of appraisal would depend on the area(s) perfectly done (Grote 113). The employee who would display perfection in key areas such as time management or punctuality, personal etiquette, communication skills and interpersonal skills is more likely to get more than one reward. The kind of rewards offered include: award-winning training, a cutthroat salary, medical from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and unlimited opportunities to maximize your career potential (Grote 123).

The frequency of the appraisal depends on the financial stability and the amount of work. The higher the workload, the more often the appraisal would be done. On the other hand, a company which is financially stable can carry out the performance appraisal frequently. Consequently, the frequency of the appraisal depends on these two factors. The human resource manager is the person responsible for conducting appraisal. On the other hand, the quality assurance department manager is responsible for reviewing the appraisal (Grote 123).

Works cited Grote Richard. The performance appraisal question and answer book: a survival guide for managers. AMACOM Div American Mgmt Assn. 2002. Print.