Arguable claim letter - Personal Statement Example

The 1986 Crown Victoria sedan that we recently purchased has been giving us problems since the first week. They were reported and we, trusting your advice, tried to remedy the problem ourselves and with a local gentleman that acts as an auto mechanic on a casual basis. Imagine our surprise when a major mechanical failure that is clearly linked to the other problems occurred 32 days after purchase of the vehicle. Our surprise turned to disappointment when we were informed that you would not honor your bumper-to-bumper 30-day warrantee because it had expired two days earlier.

The specifics of our complaint are as follows. On June 15th, we purchased the 1986 Crown Victoria sedan for $1200 from Warren Jeffries; the sales associate on duty that day. He assured us that the car was in great working condition. We were informed that it had been purchased at an estate sale and had been garage kept by an elderly gentleman since it was purchased new in 1986. The odometer showed 56,433 miles at the time of purchase. Our test drive confirmed many of the claims made by Mr. Jeffries. The mechanics of the car appeared to be sound.

We were most concerned about mechanical systems such as the brakes, transmission and air conditioning. We paid cash and left the dealership pleased with our purchase. On June 21st, while driving to the salon, we noticed that the engine temperature gauge was approaching the red zone. As Quick Change Used Autos was along the route to the salon, we stopped to speak with a mechanic. He discovered that the radiator was nearly empty. The lack of cooling fluid was causing the engine to overheat.

As the car was under warrantee, the mechanic, Mr. Skinner, offered us a loaner car and promised to fix the problem immediately. We were able to make our appointment at the salon and were able to retrieve our car immediately after the appointment. Mr. Skinner informed us that he fixed the problem by applying a liquid patch to the inside of the