Diversity Analysis - Case Study Example

Diversity Case Analysis Problem Definition side Financial Services is experiencing a number of problems in managing diversity. There is still the perception that one group of persons are different from another because of some preconceived notions. Although the company is now managed by a racially diverse group, nothing much has really changed. Further, there is no standard on how customers are dealt with and there is no proper structure. Racial segregation.The Sales Division was divided into Retail Operations and External Deposits.

The employees in the retail division were mainly blacks while those in External Deposits were mainly whites and college graduates. The blacks were supposed to appeal to the locals (mainly blacks) and the whites to the nation (mainly whites) generally. Even though blacks worked in External Deposits they were not allowed to take up management positions in that section. PerceptionAfrican-Americans were stereotyped. They were seen as people who are just willing to work from nine- to-five. not smart, hardworking and dedicated as whites so they were seen as not the ideal type for External Deposits.

StandardsNo clear standards exist on how clients are treated. the customers who are dealt with in Retail Operations feels they are dealt with differently as of a lesser hue.Lack of a proper structureThe departments were not properly coordinated. They were treated as two (2) different businesses. The customers of the Retail Operations were treated differently from those of External operations. Thus persons who now reside outside the community find that dis dealt with the people outside of the local area.

Lack of feedbackNo feedback is given on performance in what appears to be a lot of instances. Managing Change at Cityside Financial ServicesRon Wilkin’s needs to restructure the organisation and take a good look and consider altering its employment practices. It is clear that they are disorganised. There are no clear guidelines on how people are hired for the Sales Division. There is some confusion as there is no real guideline as to what constitute Retail and what constitute External. Retail has clients who once lived in the local community while External has clients who live in the local community.

There has to be a distinction between the divisions or else customers will be turned away soon. Both black and whites should be allowed to top positions in both sections once they have the credentials and the capacity to do the work. All employees need to be provided with adequate feedback on their performance. There has to be some commitment to equity and fairness in how employees are dealt with.Managing Change at Spencer OwensPolicies and procedures need to be put in place to provide guidelines relating to staff behaviour and what constitutes an action for dismissal.

Everything appeared to be going well at Spencer Owen’s until the dismissal of a black manager. There appears to be some difference in how employees are treated but it is not very clear from the survey that was done. A special staff meeting involving all employees need to be called to determine what the real problems are and to gain consensus on the way forward.