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These provide customers with comprehensive information regarding tenancy, ownership, entitlements, neighborhood plans, safety, security, and all supportive systems forming part of the housing scheme. www.k-h-t.org
This report presents the findings from a project undertaken to meet the assessment requirements of the FDSC in Housing Practice. The project was undertaken for KHT, the organization that sponsored the project leader on the FDSC. The overall aim of the project was to put a new system in place for ordering leaflets within the workplace. This involved developing a new system for ordering, storing and displaying leaflets, and gaining feedback from staff and service users on whether the changes had enhanced the availability of leaflets. The project report that follows provides an explanation of the context and rationale for the project, an outline of the previous system for ordering and displaying leaflets and its weaknesses; a description of the changes introduced identifying how each has helped to overcome weaknesses in the previous system; an outline of how the project was undertaken (i.e. the methodology); and findings from the initial evaluation and recommendations.
The purpose of this project was to investigate the process and effectiveness of changes implemented in the ordering and displaying of customer information leaflets at KHT’s six offices across the borough. It was picked up on a short notice inspection that some leaflets that were being displayed were out of date. A new system of leaflet ordering was required to ensure the provision of current and up-to-date information to customers. Furthermore, in view of the need for cost-cutting during the current recession, it was considered essential to order all leaflets at one time, specifying accurately the total number of each type of leaflet required by all the offices. Additionally, an effective review process was required to ensure that the
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