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nomic growth for any organisation and this in turn results to an organisation achieving its set targets and objectives (Leaderbrighton-hove.org, 2003). The result of socio-economic growth would be inadequate in terms of classifying people by their background, qualification and physical condition. This is not a right or a wrong subject, however, serious consideration is essential for internal strength and positive acceptance from all the parties concerned. Further detailed explanation will be shown using a case study of Park Plaza hotel.
Diversity in the workplace is a people issue whereby the various differences that they have as well as similarities are taken into account. In this paper cultural diversity shall be looked into in relation to a service industry and in this case, the hotel industry. Cultural diversity in an organisation that wishes to emerge the top in its operations is taken to be multi-culturalism which is that aims at embracing and valuing the different cultures. Diversity has become a business necessity and not a legal or moral issue as the case was decades back. In this respect it has become a necessity that organisations take advantage of the diverse cultural backgrounds of its workforce in competing in the today’s rather global business arena. The hospitality industry has not been left behind in this aspect of managing cultural diversity in the workplace. (Devine 2006; Baum 2006)
However, at the work place, women, older and less educated people are the ones that are most discriminated. The same case applies to those coming from developing countries by those from the first world. The disabled is the other group that is discriminated to the extent of their disabilities; an act that is not only wrong but inhumane (Deluca 1992). Therefore, organisations’ managements need to put these issues into consideration and come up with policies that are aimed at minimising these forms of discrimination at the very least so as to cater for the needs of
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The research design that the authors have described has used the instrument of questionnaires to analyze the Australian workforce. The sample was taken from the employees working for a large multinational company in Australia. Sampling and data collection were conducted in order to test the hypothesis about whether there was a direct positive association between addressing cultural diversity and affective commitment.
Conclusions 10 References 1. Introduction Diversity management is one of the core strategies used by organisations to enhance performance and sustain competitiveness in global markets. Diversity in organisations can be in the form of race, culture, gender, sexual orientation, age, physical abilities etc.
managing cultural diversity particularly in three perspectives known as: (1) access-and legitimacy; (2) discrimination-and-fairness; and (3) integration-and-learning.
After providing brief information with regards the definitions of cultural diversity in comparison with the
Culturally diverse organizations are more innovative, creative, talented and hold more marketing potential and talent, (Cox and Blake, 1991 cited in Kossek, Lobel and Brown, Thomas and Ely, 2001), greater cooperation (Cox and Blake
This high rate of international migrations implies a high level of cultural diversity at work place. Managing issues raised due to cultural diversity at work place is no doubt very challenging, but I believe that
sity refers to people belonging to diverse cultures working in one organisation, which is rampant in Singapore because of its history of immigrants and also due to its growing economic prospects. The present discourse focuses on the way Singapore manages its cultural diversity.
China has further been experiencing a growing trend in its tourism with cultural diversity that is being invested in, as a source of tourists’ attraction. China has been able to attract a large number of tourists. The Bia people, for instance, form a basis of tourists attraction through their cultural art products and cultural festivals.
According to the report globalization is bringing people to a single world society. Herein, it will not be incorrect to state that globalization is impacting the current trends of the hospitality industry. The reason behind it is that people from different cultures are working in this industry with different culturally diverse people and patients.