We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Master Dissertation Proposal - Essay Example

Comments (0)
The concept was to bring quality in the process of manufacturing and services. In his own words Deming defined it as, “Management practices designed to improve the performance of…
Download full paper
Master Dissertation Proposal
Read TextPreview

Extract of sample
Master Dissertation Proposal

Download file to see previous pages... (Jablonski, 1991)
This dissertation proposal is about implementation of a TQM structure through information technology. The industry I have decided to choose for this particular proposal is customer service centers/call centers. Call centers are part of the business where workers answer queries of customer regarding products, services, customer service, etc. nowadays these call centers are outsourced to different organizations and in many cases they are located in different countries to save organization costs. (Bateman et al., 1999)
Developed countries have seen rise of call centers outsourcing to other organizations and other countries in the past decade. However there are still loads of issues that the call centers need to overcome in terms of quality of service. (Batt and Moynihan, 2002) A lot of research has been carried out on implementation of TQM in the service industry, however little emphasis has been on use of IT in implementation of TQM. Research has confirmed that implementation of TQM and effective use of IT is far from execution in the service delivery sector. (Yasin et al., 2004)
The aim of this research is to identify quality issues in call centers delivery of service and also to recommend a total quality management structure though information technology. The call centers are run and they deliver services which are very much based on IT. However little has been done to bring improvements in the structure. (Au and Choi, 1999) The IT structure is scattered and knowledge sharing is an issue in the industry. (Davenport, 1993)
The above mentioned problems come from general perception and experience that customers have from call centers. The aim of this research is two sided; it will focus on both customers and staff of call centers to identify the real problems.
The objective is to come up with problems that exist on both sides and then suggest a total quality ...Download file to see next pagesRead More
Comments (0)
Click to create a comment or rate a document
Dissertation Topic Proposal
Ethnic minority-owned businesses in U.S are drastically contributing to the growth of the region's economy. There has been a growing interest in United Kingdom on the high rate of self-employment among ethnic minority groups. The ethnic minorities are entering into self employment, entrepreneurship and small business because of the various reasons such as the obstacles they face in labor markets these obstacles can be classified into two factors, push and pull (Clark and Drinkwater, 2000).
8 Pages(2000 words)Essay
Proposal of Dissertation
The study will try to seek answers to the following key objectives; Methodology for working out a research problems holds the key towards the success or failure of the research. Research
4 Pages(1000 words)Essay
Dissertation Proposal
EU corporate response is underlined by a similar strategic response to the current global economic crisis. However the real significance of this policy shift in the EU corporate context is marked by a dichotomy of
7 Pages(1750 words)Essay
PHD dissertation proposal
Ever since the French physician R. T. H. Lae¨nnec described monaural stethoscope in early nineteenth century, technology has been finding an increased use amongst clinicians and in this information age,
6 Pages(1500 words)Essay
Master dissertation proposal
In my experience, improving English vocabulary among foreign students is difficult. And so based on the concepts learned in my study of CALL, I decided that using one of its models to improve student capability in vocabulary is very relevant to my
4 Pages(1000 words)Essay
Master dissertation proposal (outline)of about 600 words
There is not much research done in this area in the past which is the basic reason for my conducting this research. I will use questionnaires and personal interviews for carrying out the research. The whole process will take around one month which includes visiting
3 Pages(750 words)Essay
MBA Dissertation Proposal
This paper is all about a research proposal regarding automobile industry. The chosen title of the research is “Automobile Industry-Pre and Post Recession”. The research
4 Pages(1000 words)Essay
The Impact of Global Recession on Small Businesses
Has Brunei Darussalam, my homeland, been affected by the global recession which has recently hit the world economy? What are the impacts of this recession to small businesses in Brunei? Is Brunei ready to tackle these challenges? Have other currently developing countries been affected by the recession, or will they in time to come?
6 Pages(1500 words)Dissertation
Acknowledgement- master dissertation
- My Advisor, Dr. XXXX, my mentor and friend, who encouraged me to believe in myself, to conquer my doubts and make my own mistakes, and in the process to discover my own
1 Pages(250 words)Essay
Research dissertation proposal
This Professional Project Dissertation will be divided into two parts. The first part will cover cases of workplace discrimination. The second part will include the impacts of workplace
1 Pages(250 words)Essay
Let us find you another Essay on topic Master Dissertation Proposal for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us