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Developing Business Processes and Operations - Essay Example

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online journalism, academic content development and management research. Three teams – A, B and C look after these businesses and each one id performing quite…
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Developing Business Processes and Operations
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Download file to see previous pages Applying tools such as fishbone diagram, workflow diagram and decision matrix, it was found that appointing an editor will be the most logical and feasible solution to level the situation.
Business concept had undergone a major change in 1980s. “It was the realization by management that the business and manufacturing processes, not the people, is the key to error free performance” (Harrington, 2007). Since then, organisations have been continually striving to escalate the business processes and related operations to the level of perfection as it has been observed through the 1990s till date that “stockholders are not looking for good quality – they want perfection” (Harrington, 2007).
For the purpose of this research I have chosen a start up organisation which consists of three teams each handling a distinct process. Team A performs online journalism and prepares news reports for various websites; Team B prepares international tests preparatory tools and Team C caters management solutions to retail clients.
The three teams are autonomous in their functioning and have individual team leaders. A separate business development team headed by the CEO looks after networking and client development. Team wise client allocation is determined through weekly meetings as well as on ad hoc basis.
The company has been enjoying considerable reputation in its sector and is also planning to diversify its operations and services in other locations as well. It is in a growth mode and is looking forward to increasing its employee base in terms of the existing units and especially a dynamic marketing department. Following implementation of this plan the workforce is expected to be doubled over a period of 9-12 months. It is also expected that the revenues will be remarkably enhanced in the next quarter.
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