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The result today is a capitalist international economy which has made inroads into the formerly socialist states of eastern and central Europe. Global interdependence is now a feature of the world system and whether one thinks that globalization is a good or bad thing it remains here to stay. Outsourcing, meaning the subcontracting of employment to other countries, is an increasingly common phenomenon with global ramifications (the terms “offshoring” and “outsourcing” will be used interdependently here). As the jobs of the first world make their way to the developing countries of the third world, the forces of globalization have had many unintended consequences. The loss of manufacturing jobs in the countries of the Western world and their movement to lower paying countries of the developing “third world” has restructured the global economy. While outsourcing has had variety of consequences, both positive and negative, this research paper aims to provide a holistic analysis of the outsourcing phenomenon in the twenty-first century. What have been the effects on customer satisfaction of outsourcing between customers and companies that outsource? The following will now explore this important question in light of the offshoring phenomenon.
Seeking to understand the correlations between customer satisfaction and the offshoring of tasks, duties and responsibilities in the twenty-first century, a recent article in the Wall Street Journal highlighted the important concerns raised by customers when customer service is offshored. Have you ever called a company with a question or complaint and been redirected to Bangladesh, India or the Philippines? Arguing that this is an increasingly common phenomenon in our era of globalized trade and that outsourcing primary customer service functions have a wide variety of
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This paper begins by defining outsourcing and then describing the different forms of outsourcing. Next it outlines why organizations opt to outsource and how they select what to or not to outsource. The paper then dwells on the advantages and disadvantages of outsourcing from two perspectives: from the point of view of a company and from the point of view of the country.
Many people know that outsourcing has been a way to save money in the long run. When information systems problems happen, it is easier to bring an expert in to fix the problem because it is less costly. One of the reasons it is less costly is because a consultant can be hired for a short time and the company does not have to pay overhead or pay a regular salary and benefits to an employee.
It is a task or an operation that can be done by employees of the internal organization but are instead contracted to a service provider for a significant period of time. The service provider can be offsite or onsite but the most common method of outsourcing is off shoring of activities to different developing countries like India or China.
Over the span of 1987-1990, automatic protection for occupants was gradually phased in by the NHTSA1. However, air bags were not mandated during this period. Any automatic occupant protection system was allowed that satisfied the requirements set by the NHTSA.
This has emerged to be one of the fastest growing business sectors in the world with countries like India leading in the business. This strategy has not only become a tool for maintaining the profit levels for outsourcing companies but also, as a source of revenue for the destination country.
In this scenario, the business offers its customers a free card that allows them with the access to particular deals and discounts when they swipe the card at the checkout point. In addition, this card as well tracks the entire process of shopping by the customer as well as allowing the store to produce a tremendously detailed buyer personal and shopping profile based on customer purchasing behavior.
This will make it possible to map and identify loyal customers, in addition to having a database that can be critical in decision making process when configuring services to customers. In the dry-cleaning business, a customer’s identity has to be uniform across all sections.
The author states that customer differentiation is not limited to only the net revenue each and every customer brings in a quarter or a year but on a range of parameters which calculates the growth potential, net worth, returning customer base, ongoing business, current relationship and references obtained from the customer.
This essay discusses that during the process of consumption or usage of the product or service, it is very likely that the customers might face some kinds of issues with the product or service. This makes them turn towards the company people and representatives who can help them in providing a commendable solution to their problems.
There have been many reasons for the companies to outsource there is business and some of them are trying to cut costs of IS services, the demand for good quality systems and the inability of the company to establish complex computer systems. The major hurdle in
12 Pages(3000 words)Essay
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