Risk Management and Clinical Governance 2 - Essay Example

The business world in general has become a landscape in which organization have become an important part of our everyday routines. One of the business segment in which customer expects the best possible treatment is in the medical services profession. Since our dealing with the health of our bodies and minds we expect these professionals who earn a very good living out of the service they provide to the general community to be professionals who put our well being over any personal or financial interest.

There are many doctors out there that are committed to providing the best possible service at reasonable rates. Sometimes when doctors work in hospital institutions with inflexible rules and a poor organizational culture that does not place the customer as the royalty that deserves the best possible service these organizations run into trouble. This essay discusses various alternatives and improvement that could implemented at King Edward Memorial Hospital to improve its operations and increase patient safety.

One of the primary problems that are occurring at this hospital and at other hospital in the nearby area is that these health care organizations are focusing too much on the bottom business line in order cut cost instead of emphasizing on improving patient care. The hospitals which are business organization with an objective to achieve an adequate yearly profit are forgetting about basic principles that apply to all industries. At King Edward Memorial Hospital the executive staff is forgetting that in order to lead a large organization has to have the workers on their side.

The company is doing the exact opposite. The nurses and other employees have revealed to the company internally formal reports of poor patient care. The company did not performed an adequate investigation of such issues, which in turn forced the employee whistleblowers to go to the media to reveal the corporate incompetence that was occurring at King Edward Memorial Hospital. In order to achieve real organization change within this firm the company has to perform an overall of the corporate culture of the organization.

The executive staff of the company is at fault for not respecting the opinions and insight of many employees who openly warned them about the incompetent patient care a lot of the clients of the firm were receiving. They should have trusted the judgment of the nurses, orderlies, and doctors who identified the problem and wanted to seek a solution internally. The lack of respect for their professional judgment forced these concerned employees to seek the help of outsider such as the media to reveal the inefficiencies of the company.

In the fast changing environment of the 21st century companies in all industries have to adapt to market changes. Companies in the medial industry must realize that the critical and important nature of the services they provide which deal with the well being and health of people must be performed at the highest level of performance, reliance, and satisfaction for the customers. King Edward Memorial Hospital has to apply and implement managerial concepts such as change management in order to improve the communication between the staff and the executive team.

Due to reality that was revealed about their poor service regarding patient care the hospital has to take immediate measures to find a resolution to the problem. The hospital has to open up its line of communication and create feedback mechanisms so that the staff can anonymously inform the managers about the problem that are occurring within the organization. The feedback and suggestion received must be taken seriously by the executives in order to improve the efficiency and customer service of the hospital.