HCM611-0803A-01 Managing the Health Care Organization - Phase 2 Group Project - Essay Example

In the healthcare division, this type of result is unacceptable. Employee morale and motivation is very important as it is directly related to their performance and good communication and problem solving is the key to achieve that. (Managing Healthcare: Pros and Cons, n.d) The manner, in which things were being managed in the past at the Regency Healthcare Group, was a perfect example of how management practices are not supposed to be. The assessment performed revealed that staff members were generally unhappy about how things were being dealt with in the past.

It is extremely important for higher level managers to avoid being condescending towards their subordinates. An aggressive communication style will only worsen the staff members’ attitude towards the manager, in this case, the Surgery Director, and result in demoralization. Performance is greatly affected by such behavior and even if subordinates do perform under fear and pressure, the staff and the customers, in this case the patients will be going away with an unpleasant experience (Managing Healthcare: Pros and Cons, n.d). This makes the staff and patients reluctant about any future participation and involvement with the manager.

No problems are solved through force. It is important to take a logical and organized approach towards solving a problem so that instead of making things worse, a solution can be achieved and everyone involved in the process leaves with a learning experience. A more detailed analysis needs to be made on how the managerial approach of the predecessor was unsuitable and what problems it caused. Also, alternative managerial techniques need to be looked in to so that staff efficiency, employee morale and the quality of care can be improved.

(Thomson, n.d) Staff efficiency is one of the vital aspects in a healthcare organization. An efficient staff means that patients will be dealt with efficiency, promptly and effectively. An