Business decision making - Essay Example

taff training on principles and techniques of table service, table setting, buffet services, styles of services and other arrangements that even includes enabling their staff to classify characteristics of spirits, wines and beer on their beverages, they have discovered that though customers are satisfied with the service, they do not have loyal clients or clients that go back primarily because they are satisfied with the correct care that they get. Customer service (also know as client service) is the provision of service to customers before, during and after a purchase (Wikipedia, the free encyclopedia).

In the case of Rostos Tavern, customer service meant letting the clients recognize the superiority and the high value that they maintain on space and quality including the meticulous details to all their services. In a nutshell what management is doing is proving to the customer that they are indeed first class. However, the likelihood that customer go there out of curiosity only, or merely to find out if this is so, should not be discounted. Or the chance that a repeat customer bringing along some friends is an attestation that these are indeed loyal customers, might be an obscure interpretation because they might just want to substantiate what they tell their friends about the place.

Our study is to find out how to make clients come back not primarily because of the ambiance and the meticulous attendance to details (for that is what is expected from any so called first class restaurants), but because they are so attached to it from the satisfaction they get every time they visit the place. This has indeed a very strong influence to customer service supporters, using them to train especially their frontline representative. But, however useful it may serve, service in not just about how an individual representative reacts to an individual customer; it’s about how the company as a whole reacts to its customers (Traci Entel, Sarah Grayson, Nathan Huttner;