Hewlett Packard - Essay Example

Their e-services are based on is based on a multi-operating system strategy that leverages a suite of integrated applications upon which dynamic e-services can be built (Cook, 2001). Their e-services strategy revolves around creating and delivering services over the net. To position itself as a company for helping a business mature of the internet, HP needs to have three initiatives – the ability to deliver highly reliable systems, the eagerness to supply services over the internet, and the support of the proliferation of mobile devices clients use to stay in touch with the office and associates.

HP’s internet business model was supposed to provide customers an end-to-end solution but it failed to achieve its mission. Although technology was the backbone of its operations and management functions, their control strategies were not in place. Knowledge portals in the form of internet, intranet or extranets have the most common function in communication forms. Portals help to attain well-versed and speedy transportation of knowledge in any form. This improves interdepartmental communication, gives easy access to information which means informed decisions.

The emergence of knowledge management follows two paths. One is the application heavy IT oriented approaches which emphasize the acquisition and storage of knowledge. These include data warehousing, Yellow pages, document management, decision support systems. Every person in HP has access to intranet and it is based on the standards established by the management. Initially intranet was used mainly for publication of information but gradually it evolved to mission-critical operations and now is vital for day-to-day operations.

All departments at HP did not evolve at the same pace and did not reach the same level of sophistication. Although they attempted to standardize the use and application of intranet,