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Business Process Outsourcing, WIPRO.....India's largest BPO provider - Essay Example

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The three main issues dealt with are human resources, finances and Information Technology while stress has been laid on human resource. Issues relating to the BPO sector in general have…
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Business Process Outsourcing, WIPRO.....Indias largest BPO provider
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Download file to see previous pages Business Process Outsourcing (BPO) is the delegation of IT related services to an external service provide. It is totally dependent on human interface. At the same time it is capital intensive. Thirdly, it involves the data of the client who is usually from a different country hence, privacy and security too become obligatory.
The report covers diverse incidents and opinions from the industry experts. India has provided enough evidence of its capability to handle big and small projects. It receives 80% of its work from US and now other countries are looking at this option. India now needs to improve upon its data protection and HR issues.
Business Process Outsourcing (BPO) is globally now a mainstream business activity. A rapid growth in outsourcing in India has resulted in service providers mushrooming all over. Most lack in the resources, specially trained work force and finances. Except for a few large houses the rest do not have the necessary infrastructure. Brian Glick (2003)1 reports some critics see offshore outsourcing as little more than UK jobs being lost to India and some other developing countries. Nevertheless, it remains the fastest growing sector in the services market. More and more companies in the US and UK are moving their back-end offices to India for business processing to reduce operating costs.
The concept of the offshore software development centre was born in India in 1990s when IBM and General Electric returned to India. Today India is a powerhouse of Information technology. The three main reasons according to Ramesh Emani2 why R & D has moved to India are – firstly, the product life cycles are shrinking and the companies are under pressure to launch products faster. The second is cost and the third is availability of talent with competence. IT and language skills in India bring business to India.
The growth rate in the Indian BPO industry is 40% against 30% in the software industry. India has set for ...Download file to see next pagesRead More
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