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The Difficulties of Complaining - Case Study Example

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Complaining is basic nature of a person. He is never satisfied with any thing, but everybody always try to satisfy guests, visitors, or strangers to some extent. This is known as hospitality. It refers to the relationship process between a guest and a host, and it also refers to the act or practice of being hospitable, that is, the reception and entertainment of guests, visitors, or strangers, with liberality and goodwill…
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The Difficulties of Complaining
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Download file to see previous pages Excellent patient care is the most important piece to keep hospital rooms full. As an example, "Mr Tadeus Kowalski was admitted to the ward a year ago for rehabilitation following hip replacement in an elective orthopedic centre. He has had a second hip replacement and there are plans to transfer him to the ward again for rehabilitation, Mr Kowalski and his family said they did not want him to return to the ward. Mr Kowalski has Parkinson's disease and said that, although his medication should have been given three hourly, it was often late. This caused him greater distress and impeded his recovery. In his notes, there are several entries indicating that he, his wife and family have been asked to keep his own medication as his medication has not been given on time. As cure costs more than prevention, to alleviate Mr Kowalski concerns and enable him to accept the rehabilitation, hospital needs to provide special ward and appoint a dedicated nurse for him. There is a requirement for the doctor to visit the patient more informally other than the scheduled official rounds.. He should be provided with labeled medicines and with chart indicating its dosage and time to take it, which will be helpful in absence of attendant.
There are several such cases which affect hospital reputati ...Download file to see next pagesRead More
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