Order Content Analysis - Essay Example

A few employees, who had moved in from the hotel industry found the place quite dull. Some said they liked it in the beginning when they got to see nurses and doctors, but everyone in the Housekeeping and Food services agreed that the customers were boring. The employees who had worked for more than five years were pretty satisfied with the hospital as a workplace. However, the young and ambitious crowd, which had been there for a short period was not very happy with the workplace and hardly found it exciting.

Unanimously, the answer was the cleanliness in the hospital and the professional attitude of everyone around. Some respondents from housekeeping said they liked the work because unlike hotels, where guests could check in and check out at any time of the day, there were not many patients checking out at odd hours in this workplace. Instead, most of them checked out in the late mornings. A few were happy about the pay, while a few part-timers were not so happy with it.

The majority felt that there was inflexibility in the job roles and they should be given a chance to rotate and have a stint in other departments too. The distance between the carpark and the building was another grouse. Most of them felt that the parking should have been closer to the place of work. Some felt that the doctors were high-handed in their behaviour towards them. Most of them felt that they would have been able to perform better if they had been able to interact with the higher management and not just their immediate seniors. A few newcomers (most probably the younger lot) seemed not to be able to fit into their roles and were complaining about their colleagues and superiors.

Each had a different answer to this question. While one wanted to have better tools and equipment for working, another one wanted to raise the pay for evening shift workers. A few wanted to sack their bosses, while one wanted a four-day week. Another suggestion was a rotation of jobs. Someone suggested brighter colours for the canteen furniture and also provision for playing music. Another respondent wanted to change the colour of the uniforms. Some wanted to give the employees a choice for the shifts if they were the boss. One of the respondents wanted to keep training programmes for fresh recruits.

Going through the transcript, one can make out that while each of the employees, past and present, appreciated the cleanliness and professionalism in the hospital, not many of them were motivated to continue working there. The attitude of their superiors, the sad atmosphere around the place, the cold furniture in the canteen and the distance from the parking lot put them off. It seems many of them wanted to have more flexibility in their roles and shift timings. If they were allowed interaction with the senior management too, instead of only their immediate superiors, they would have been much happier. It was felt that some sort of training would help the employees fit into their roles better. Another finding is that if employees were grouped according to their age, they would be happier talking about common topics and spending time together. Read More