Nobody downloaded yet

E-Business- Transforming Customer Contact into Revenue - Essay Example

Comments (0) Cite this document
The customer is king. It is undoubtedly the customer who dictates the success or debacle of a product. Without sales there is no growth, and without growth there is no revenue. With more and more competitors entering the field, it's not just the product alone that swings the pendulum their way, but customer support and customer relations…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER98.8% of users find it useful
E-Business- Transforming Customer Contact into Revenue
Read TextPreview

Extract of sample "E-Business- Transforming Customer Contact into Revenue"

Download file to see previous pages This will just not suffice in today's selling world. One-time sales will generate revenue and help attain monthly targets, but what then E-Business is revolutionizing commerce. With transfer of data at one's fingertips, it's imperative for business houses to maintain customer database for the present and future development of business.
Over the decade, business houses shifted their focus from automating back-office operations to customer relations. This move could be seen as a move in the right direction. This helps improve retention of customer database considerably and most importantly, these 'point solutions' add tactical value by encouraging customers to use this feature through the internet to make purchases1. Selling-Chain Management helps both the salesman and prospective customers identify their needs; it covers all aspects of a process-cycle, right from a customer's initial inquiry to delivery. Such powerful software thus helps minimize expenses in a relative term and improve profits. This paper takes a look e-Business solutions can help realtors transform customer contacts into revenue.
'Point Solutions' refers to details available at any point of time to a salesperson in negotiating with a customer. Product and price lists, inventory to advice on product availability and deliveries, will clear the way for better objection handling and doubts to close a business deal. An important feature of e-business is that every aspect of the sales process is considered critical to obtain a successful order. Internet Relationship Management (IRM), a personalized sales platform does just that. It assists in servicing potential customers as an interactive module, and deriving revenue. How does this happen IRM acts as the front-office of a company. IRM is interactive software that has provisions for free e-mail, discussion boards, and up-to-date product content2. As a realtor, IRM could address questions normally put up by customers regarding sales and mortgage of property, project development cost and time, structural features and so on. A customer who can avail all required information through such software will undoubtedly be impressed and order. Legal opinions, blue-prints, property purchase and lease agreements, mortgage details and price listing will help make a customer more than confident of making a firm decision. Also the fact that the internet helps reduce process time will benefit the realtor in concluding sales early and efficiently.

4.0 Conclusion

An important aspect of a sale is identifying customer needs. A customer's requirement is a prerequisite in a successful sale. IRM is essentially a sales platform that allows customers to log in to a company's website and retrieve valuable information that may be not available with sales staff. IRM allows customers the benefit of addressing their queries directly to the respective heads of departments, thus eliciting valid and genuine information. This task reduces uncertainties and customers find it easier to take decisions. However, an important aspect of e-Business is that, all information available on the website must be kept up-to-date and the system must be user-friendly.

5.0 References

1. Dr. Ravi Kalakota & Marcia Robinson, Identifying the Problem: Disconnected Front-Office Systems, Page 2-3, e-Business 2.0, Roadmap for Success, ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“E-Business- Transforming Customer Contact into Revenue Essay”, n.d.)
E-Business- Transforming Customer Contact into Revenue Essay. Retrieved from
(E-Business- Transforming Customer Contact into Revenue Essay)
E-Business- Transforming Customer Contact into Revenue Essay.
“E-Business- Transforming Customer Contact into Revenue Essay”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF E-Business- Transforming Customer Contact into Revenue


...the customers for placing the online orders, viewing the availability of the real-time inventory, looking up at the status of the order, the query invoices and the account balance. The business-to-business and business-to-consumer selling options should be utilized with flexibility in order to increase the revenues with the customers that already exist with along with the potential customers that can be targeted by the organization through the website. The leverage through the credit card transaction should be interfaced in order to capture real-time sales of the company along with the revenues....
12 Pages(3000 words)Essay

E Business

...and proper feedback mechanism should be in place to keep close contact with the customer. (e) The objective of facilitating customer should remain the top priority of e-sell system and it functional aspect should not cause delay. (f) The customer time engagement should be minimized. (g) The minimal input required forms should be used where the input is facilitated by built in lists, pictures, combo boxes, radio button, checkboxes etc. (h) The ultimate objective of e-sell system is to provide management with customer trends while ensure in time deliveries. (i) Similarly e-buy (the buy...
6 Pages(1500 words)Essay

Business Stategy - Transforming Sanofi-Aventis

...) TRANSFORMATION As Vaeihbacher became CEO of the company, his bold initiatives proved to be a good transformation for the company. His bold initiative was to restructure Sanofi-Aventis’s top management and R&D function so that the objective of transforming Sanofi-Aventis from a Europe/US based research pharmaceutical company to a diversified global healthcare leader. A business strategy can be formulated as content which determines which strategy suits the current situation, and as a strategic process which would determine how this strategy could be put in practice. This new strategy of Sanofi-Aventis was all about increasing the company focus on developing and emerging...
16 Pages(4000 words)Essay

E-Customer Relationship Management

...of alterations given the technological advancements in electronic devices and programs. Although the advancements have created opportunities that had not existed before, many firms are constantly faced with the challenge of an upgrade so as to create a lead as more organizations take a digital leap in the way they handle their transactions. This has brought about business issues that need to be addressed so as to fill in the gaps created by these advancements. One of the business problems that this essay shall look into is the e customer relationship management as a continuous challenge facing businesses. According to Romano and Fjermestad (2002),...
8 Pages(1500 words)Essay

Contact the Seller to the Buyer. 3. TERMS OF PAYMENT All payments should be in net cash payable thirty (30) days from the date of invoice. except otherwise provided. 4. DEFAULT IN PAYMENT Failure to make payment when due will be considered as a breach of the contract and the Company may reject the whole contract without in any way threatening its right of payment for work done or money spent or its other legal rights. 5. PRICES Fitlife's quoted prices are based on the approved date of send out, and apply all through the period of contract, unless otherwise put forward. Packing, carriage, Sales Tax (where applicable) dues taxes, or other charges are extra to the quoted price and payable by the Customer whether or it exists...
3 Pages(750 words)Assignment


...Services Provided by Netflix a. Video on Demand (VoD) Video on demand (VoD) is an interactive TV technology that allows subscribers to view programming in real time or download programs and view them later. A VoD system at the consumer level can consist of a standard TV receiver along with a set-top box. Alternatively, the service can be delivered over the Internet to home computers, portable computers, high-end cellular telephone sets and advanced digital media devices. (TechTarget 2009, par. 1) As stipulated by TechTarget (2009, par. 4) “the VoD concept is not new. The first commercial VoD service was launched in Hong Kong in the early 1990s. In the United States, Oceanic Cable of Hawaii was the first to offer it beginning... Provided by...
3 Pages(750 words)Essay


...a plan of insurance that covers the company’s legal costs, as estimated in advance, for middle and extreme examples of corporate liability. - Professional Indemnity Insurance This type of insurance coverage will be analyzed by the manner to see to what extent the company remains open to civil and criminal suits for negligent business practices that may occur in the ecommerce operation. - Professional Liability Insurance In establishing insurance coverage for the company in the case of corporate liability for services offered online, we must purchase the required policy for insurance in all instances of operating liability on the internet. 3. Security Website security is most important in an ecommerce website, as the...
2 Pages(500 words)Essay


...collection application can collect the customers’ information through tracking cookies. Besides, the information about customers also is obtained through primary survey by collecting data from the customers visiting the stores and company’s website and social network sites (Woodcock, Stone and Foss, 2003, p.243). E-commerce solutions E-Commerce refers to the broad range of the online business activities including transaction in both the products as well as services. This also refers to any business transaction form which would make the involved parties interact electronically rather than using direct physical...
19 Pages(4750 words)Research Paper

Customer contact

...Full Empowering Contact Employees for a Business’ Success contact is essential in every business. In fact, it is considered to be the primary reason for the success or failure of every business. Therefore, it is important to look closely to the requirements for customer contact employees. However, business managers should also take note that the qualities necessary for the employment, are not sufficient to assure quality service of customer contact employees. Rather, they should also be well-trained in order to make sure that they are empowered to confidently perform...
2 Pages(500 words)Essay


...not only deals with buying as well as selling of products through online but also plays a decisive role in serving customers globally, irrespective of geographic and economic hindrances and most vitally, collaborating with business partners effectively (Durbhakula & Kim, 2011). In this modern day context, wherein the entire business environment is identified to be changing rapidly, the conception of electronic business system or e-business is observed to gain immense significance in the corporate world. It is widely embraced in various industry sectors making the business process smoother and effective (Alter, 2002;...
16 Pages(4000 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic E-Business- Transforming Customer Contact into Revenue for FREE!

Contact Us