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Knowledge Management College - Essay Example

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Step Two's approach to knowledge management was to involve the company and its staff throughout the lifetime of the project. Nothing was hidden and all decision making, design, implementation, and feedback involved everyone. Step Two and the Roads and Traffic Authority (RTA) believed that "Working as a team ensured that everyone understood the issues and resolutionsall had valuable contributions to makeeach member brought different knowledge and experience," as reported in the Knowledge management project for the Roads and Traffic Authority (2001)…
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Knowledge Management College Essay
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Download file to see previous pages Wikipedia (2006) defines knowledge management as "the ways organizations gather, manage, and use the knowledge that they acquirean approach to improving organizational outcomes and organizational learning by introducing into an organization a range of specific processes and practices for identifying and capturing knowledge, know-how, expertise and other intellectual capital, and for making such knowledge assets available for transfer and reuse across the organization." Both companies also wanted
their staff to be able to access information quickly with ease in order to train properly, learn about clients, to locate the right person who had the necessary information, share and gather information locally and globally, etc. Both companies had information and resources that were scattered sporadically and neither could access, retrieve, share, and organize the information. Each had information and knowledge yet no systematic order in which to manage it. ...Download file to see next pagesRead More
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