Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

HSBC Bank Development - Case Study Example

Comments (0) Cite this document
The HSBC is one of the largest and oldest modern banking corporations in the world. Though current group holdings and its present structure was formed only in the 1990s, the financial institutions and the original Hong Kong and Shanghai Banking Corporation and the Mercantile Bank that it took over has over a generation of experience in the banking and financial sector…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97.2% of users find it useful
HSBC Bank Development
Read TextPreview

Extract of sample "HSBC Bank Development"

Download file to see previous pages This paper is a review of its strategic planning and resulting growth along with a brief history of the company.
The original Hong Kong and Shanghai Banking Corporation was started in 1865 by a visionary Scottish businessman called Thomas Sutherland to facilitate growing trade between China and India and the Europe. The company began rapid expansion in Europe and USA even though the main focus was expansion in Asian countries. The company at that time grew large enough even to fund government projects in many developing countries in Asia. World War II saw many of its operations in Asia being closed down. The bank realised that focusing only on Asia was risky and began a expansion program mainly through acquisitions in Europe, Asia and the formation of a organization in the USA. The prominent acquisitions include the Hand Seng Bank, the Mercantile Bank and the British Bank of the Middle East (all in the Asia-Pacific region), the Marine Midland Bank (USA) and the Midland Bank (UK). "The formation of HSBC Holdings plc in 1991, creating a holding company for the entire Group with its shares quoted in London and Hong Kong, showed that the Group viewed Europe and the London market in particular, as a vital part of its future development." (Group History 1980-1999. 2009).
A typical departmental structure is explained here. ...
It should be noted that the structure is based on its policies of customer service policies and other strategies. The head of the structure is the CEO followed by nine departments. They are legal and financial control, Operations, Human resources, Commercial Banking, Internal Audit, Marketing, Treasury and Personal Financial Services. There is an administrative department under the financial control department. Under the Operations section, there are seven departments, namely IT, Support services, Property and security, Credit operations, Credit cards, Projects and Cash. The ATM department comes under Cash section. Under Commercial Banking, there are the Trade Services and Credit departments. Under the Personal Financial Services Department there are Customer Service, Teller Area, Consumer Finance and Loan Approving Department (for personal financial services). (Organization Chart. 2008).
Group structure of HSBC Holdings Plc:
Considering the size of the company, the organisational structure of the bank is extremely complex with seven major division and many other divisions formed under each of the seven ones mentioned above. The seven major divisions are HSBC Latin American Holdings (UK) Ltd, Grupo Financiero HSBC SA de CV, HSBC Investment Holdings Plc, HSBC Finance (Netherlands), HSBC Overseas Holding (UK) Ltd, and HSBC Bank Plc. As the name suggests, HSBC Latin America bases its operations in those countries while Grupo Financiero operates in Mexico. HSBC Investment Holding operates in UK and Taiwan. HSBC Finance headquartered in the Netherlands has operations in several countries (mainly in Asia) like Malaysia, Panama, Middle East, Hong Kong, China, Bermuda and Japan. It has control over the original Hong Kong and Shanghai Banking ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“HSBC Bank Development Case Study Example | Topics and Well Written Essays - 2250 words”, n.d.)
Retrieved de
(HSBC Bank Development Case Study Example | Topics and Well Written Essays - 2250 Words)
“HSBC Bank Development Case Study Example | Topics and Well Written Essays - 2250 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document


HSBC Bank (employee mistakes)

...?HSBC Bank Employee Mistakes Essentially, the employee has been tagged as a person whose services affect the successful rate at which management would also work and the enthusiasm and motivation with which customer would have to do business with the company. For this reason if the work of the company becomes porous in the slightest way, the entire company becomes affected. It is against this general problem statement that this research work was set off. In order to understand the role of the employee in enhancing the successful running of an organization, a case study was research work was designed with specific emphasis on HSBC Bank. Major flaws of the employees that have to do with customer relations were examined. For instance... about as...
14 Pages(3500 words)Research Paper

Assessing IT Security Measures of HSBC Bank

...their account data pilfered (Barrett L, 2010). After such incidents, it became necessary for the bank to incorporate significant improvements to its data security measures and the system as a whole involving technology in order to upgrade the current status. Such revisions added to the overall cost burden of the organization almost $93 million (Barrett L, 2010). Not only HSBC but other banking organizations have faced similar threats in terms of data infringements on high profile accounts in the past years. For instance, a similar data theft was reported by a US based financial service provider group named ‘Lincoln National Corp’, where over 1.2 million customers data was affected by...
10 Pages(2500 words)Coursework

Report on Customer Services: HSBC Bank

.... These rankings are used to develop a complaint-handling index which in turn is used for taking further corrective action. Citicorp meticulously strives to revamp its back-office operations which are prone to moving at a snail’s pace and thereby impede the front office operations as well. The bank aims to streamline and standardize these back-office tasks and has benchmarked these jobs with Chrysler. The objective of this entire exercise is to make the bank’s functional departments work effectively as teams. Philosophy of HSBC Bank Our bank recognizes the importance of customer services and takes every possible step to delight the...
5 Pages(1250 words)Essay

The case of HSBC bank

...Stakeholder Theory – Prevalent Definitions...........................................................................................15 2.7 Banking and CSR......................................................................................................................................16 2.8 The UK Banking Sector............................................................................................................................20 2.9 Theoretical Analysis over HSBC...............................................................................................................22 2.10 Moralisation and Ethical...
60 Pages(15000 words)Dissertation

Managing Operations - HSBC Bank (UK)

...Managing Operations - HSBC Bank (UK) Introduction 'The world's Local Bank', as they call it, is d after its founding member, The Hong-Kong and Shanghai Banking Corporation Limited, established in 1865 to finance the growing trade between Europe, India and China. Thomas Sutherland, a Scot who was then working for the Peninsular and Oriental Steam Navigation Company, realised that there was considerable demand for local banking facilities on the China coast and Hong Kong. Therefore, he helped in establishing the bank which opened in Hong Kong in March 1865 and thereafter in Shanghai a month later. Thus began the journey of...
5 Pages(1250 words)Essay

HSBC is the world's local bank

..., who got used not to waste time. HSBC specialists analysed, and then approved, that remote e-banking operations were cheaper comparing with using classic method with bank clerks' client servicing at the bank's branches. Surely, reliable and fast-acting e-bank system costs rather expensive, and should be constantly upgraded to reflect the new services, security requirements, the possibility of servicing growing customers' data base. But nevertheless it became bore profitable and allowed customers to have full secure access to their personal accounts. Now HSBC has a strong developing system, one of the best among other big...
14 Pages(3500 words)Essay


...Financial and Banking Performance Introduction to the HSBC Bank HSBC Bank (Honk Kong and Shanghai Banking Corporation) was established in Honk Kong in the year 1865 as a subsidiary of HSBC holdings plc, by a Scotsman named Thomas Sutherland. HSBC is known as to be the largest bank in Honk Kong and has its majority offices in most of the part of Asia Pacific region than compared to America, Europe and Middle East and Africa. The bank's headquarter is situated at Honk Kong. The bank covers all the areas of banking ranging from personal and...
9 Pages(2250 words)Research Paper

Product Strategy for HSBC Bank

...with strong international connections. Sometimes it innovates and at other times, it relaunches some products as per the need of the market. HSBC has adopted a unified brand, using HSBC and its hexagon symbol nearly everywhere it operates, with the aim of enhancing recognition of the Group and its values by customers, shareholders and staff throughout the world. The branding initiative allowed HSBC to develop new services and products on a worldwide scale, all bearing the Group’s identity. Since 2002, the HSBC identity has carried the strap line ‘the world’s local bank’ emphasising the Group’s experience and understanding of a great...
15 Pages(3750 words)Case Study

HSBC BANK (Motivation, Recruitment and Selection, Culture, Learning and Development, Change Management)

...HSBC BANK (Motivation, Recruitment and Selection, Culture, Learning and Development, Change Management) Table of Contents Introduction 3 Motivation 3 Recruitment and selection 5 Learning and development 7 Culture 8 Change management 9 Conclusions and Recommendations 10 References 12 Introduction HSBC Holding Plc is recognised as one of the most reputed multinational banking and monetary service presenter, operating successfully from 1991. Being headquartered in London, it offers varied types of banking and financial services in the entire globe as compared to others. In a very time period, it expanded its wings...
11 Pages(2750 words)Assignment

Merger of HSBC and Oman international bank

...Merger of HSBC and Oman international bank By Table of Contents 2 Introduction 2 2 Merger Analysis2 2.2 Meaning of Mergers  3 2.3 Types of mergers  3 2.4 Motives of Mergers 4 3. Objectives 4 4. History of HSBC and Oman International Bank 4 5. Literature 5 5.1 Mergers and Acquisitions 5 5.2 Advantages of Mergers 6 5.3 Disadvantages of Mergers 7 5.4 Success of Mergers 9 5.5 Failure of Mergers 10 6.0 Research Methodology 12 6.1 Data Collection 13 6.2 Sample Study 13 6.3 Period Covered 14 6.4 Tools for Analysis (ratio, Excel) 14 6.5 Variables: Identify independent and dependent variables 14 6.6 Hypothesis: 15 7. Results and Data Analysis 15 Recommendation 20 Based on...
18 Pages(4500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic HSBC Bank Development for FREE!

Contact Us