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Internship Report on Beau-Rivage Palace Hotel - Essay Example

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I would like to acknowledge the general manager of Beau-Rivage, Mr. Franois Dussart for his co-ordination and his guidance. His skills and knowledge marked a road map for me to learn during my internship program. I appreciate his willingness to help me and guide me in the whole process.
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Internship Report on Beau-Rivage Palace Hotel
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Download file to see previous pages Her knowledge of hotel management presented a challenging, yet focused beginning for my internship program.
At the end, i would like to acknowledge all the staff members in the administration and management department who took the time to cater to my informational needs. Without their input, my internship program and experience would not have been possible.
The following report is based on my internship program at the Beau-Rivage Palace, which lasted for two months. My objective of study was to look at different tasks that come under the administration and management department and top of all to know the problems or complaints faced by the customers at this Hotel. My purpose was to have a look at these issues and use my decision making skills to resolve these issues. It was overall a great experience. I got to meet people from different parts of the world. I got to learn a number of ethical issues that would always help me in my career life.
My training course took place in the main Administration and Management department of the Beau-Rivage Palace in Lausanne, specifically at the front-desk and being under the manager's supervision. My Internship lasted for two months. I was given the task of finding out the Issues that the guests were having while staying at the hotel. How to bring in the changes according to the demands of the customers and how to plan out the Implementation was my basic task. I was asked to bring such Issues under the manager's knowledge and help him out with the changes. I got to practice decision making and entertaining the customers when problems aroused. During my free hours I would roam around the hotel's territories In search of guests who may be having problems and would help them out in resolving.

Once a female parent was holding her toddler in her hands while making a phone call. The baby was cranky due to flu, and that customer looked In some urgency while on the phone and had no time to call In someone from the day care services as Its was off duty time. I went up to her and asked her to let me take care of her baby while she would continue with her call. It took her almost half an hour to return, but when she came back and saw how her baby was laughing and playing with me she gave me a huge tip and left. Two days later I found that that very same lady had praised our hotel in the suggestion box and specifically stated about my services and promised to come back to Beau-Rivage whenever she would next come to Switzerland. This helped my hotel in bringing in a loyal customer to their list. The management was very happy with my services and I was offered a job that very Instant.
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