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This report pertains to the current position of Hewlett Packard (HP) Information Systems, its current business problems and the way ahead for this business organization. My first impression at the outset of the ESS Information System (E-Services Solution)group is to point out that this venture may be successful at the outset given the period 1999 until 2000 but it has all the ingredients of becoming a victim of its own success and potentially damaging the work culture of HP with the so called aim of "infecting" the entire spirit.
(see Case Study 2000).I would reach such a bleak conclusion for many reasons which I will discuss below but the pith and substance of my analysis as a management consultant is that "small is beautiful" but once it gets large it becomes ugly. And this is true for HP's future if the ESS information system which is under discussion here is allowed to grown into its organizational management and Information System culture. . And this is true for HP's future if the ESS information system which is under discussion here is allowed to grown into its organizational management and Information System culture.
It can be seen that in 1999 alone through the efforts of the ESS Information System,HP has achieved the status as a leading manufacturer of computer products, including printers, servers, workstations, and personal computers and is generating a revenue of $42.4 billion and net income of $3.1 billion.It has over 80,000 employees worldwide and a strong local presence in Silicon Valley and the Bay Area.The problems of HP and the role of ESS.The case study has given us a bird's eyes view of the historical problems with the management strategy of HP as follows.1. In 1939 Bill Hewlett and Dave Packard, found HP and were an instant success with their venture and wanted to pursue their own unique way of doing business: "The HP Way.
" The evolution of the HP Way began early. Even though their decentralized management information system style was a success in the earlier dealing and by 1957 Hewlett and Packard had their own corporate objectives, underling the "The HP Way" through management strategies like Management By Wandering Around, Management By Objectives, and the Open Door Policy inspired later additions, including Open Communication and Total Quality Control .These practices cannot be seen anywhere today and later on the conservative attitude of the HP information system management with in a decentralized company was more product oriented than customer oriented.
(refer to Case Study 2000)2. At this point HP's corporate software and support division and corporate systems
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