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Achieving Service Excellence - Essay Example

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Summary to essay on topic "Achieving Service Excellence"
Health care sector is a vast sector which meets varying needs of a huge number of people, everyday. Each and every service offered by this sector is unique in its self and involves a long chain of processes, till the final out come is achieved. …
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Download file "Achieving Service Excellence" to see previous pages... Meeting these demands effectively requires us to be well equipped, not only with a trained work force but also with all sorts of medical products. Right from the inventory of medicines to the fleet of ambulances, each and every product that is utilized in our services are properly monitored and well managed.
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Keeping in lieu with the information technology, our management has implemented an online capacity utilization plan which keeps an updated record of all inventory, technological equipments, medicines, beds available, kitchen stock etc. The system is so designed that when ever quantity of any thing increases or decreases below the essential required level a warning email is generated and send to the concerned departments. This has been done to make sure that nothing obsolete is kept in the stocks. This system not only assists us in maintaining a streamlined control on our inventory but also helps us to evaluate and quantify the costs, benefits, risk factors etc. beforehand. ...Download file "Achieving Service Excellence" to see next pagesRead More
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