Offshoring Sales Plan - Essay Example

Microsoft Great Plains, Navision, Microsoft CRM, Microsoft RMS, Remote Support Technology and Customization packages will serve to enterprise accounting, electronic requisitions, automation of operations, retail management, to have cheaper consulting rates and a specialized customization in development of automation and services. 1 eBECS having centers in UK, USA, China, India and Jordan need to concentrate on Jordan Centre to offer ERP products and services at affordable prices to clients ranging from Large scale enterprises and their branches to small size enterprises.

eBECS is a Microsoft Gold partner that builds strong partnerships with enterprise customers looking to exploit the full potential of the investment in ERP. This is done by assisting various organizations to be agile and responsive in meeting the specific demands the trading environment demands. The company provides solutions using Microsoft Dynamics AX that is functionally serves a wide range of business sectors. The specialty of eBECS is to add lean capabilities to Microsoft Dynamics AX and a full integration to the core product using Microsoft components.

The company is capable to offer to eBECS enterprise distribution call centre management system that can provide integrated solution for companies involved in call centers, warehousing, retailing, logistics and distribution. In last 7 years it has been proved that the company values for practical delivery time and can call customers across the manufacturing and distribution sector. The implementation of ERP makes the company a software reseller as well as a partner that ensure the customer to gain competitive advantage. 23.2 Mission Statement: The company states that it offers solutions regarding Microsoft Dynamics AX, Lean manufacturing, EDCCM, e REQS and Application Integration.

Its services are regarding consulting, off-shore, financing and bean integration. 3.3 Key to Success: The Key to Success is due to range of products and services it offers. The application integration in products enabled its success in offering products without changing the applications. Its offshore services from India and Jordan are responsible for offering services at affordable rate for premium and other customers respectively. 4. Products and Services4.1 Products: 4.1.1 Enterprise Resource Management: The company offers its products in the form of solutions regarding enterprise resource management by using Microsoft Dynamics AX.

The solutions offer demand flexibility, scalability and rapid implementation. The products of the company are designed to offer grown with existing investments and to automate the unique business processes. This in turn accelerates the success of the organization in delivering integrated and open collaborative working in the least time possible. 4.1.2 Customer Relationship Management: The delivery of the quality in products is due to customer relationship management at eBECS that helps clients to increase revenues and profitability.

This is due to better management of relationship with customers. This is enhanced by automation of sales force and