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Outsourcing and Offshoring - Essay Example

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The company has been forced by its economic environment to diversify in terms IT development so as to maintain relevance in its operational market. Having various needs in most…
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Outsourcing and Offshoring
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Download file to see previous pages The changes at WW Company are in a bid to achieve 5% economic growth and cut down costs by 5%. The company believes that an incorporation of information technologies will enable it perform competitively in the transportation and distribution industry. In the restructuring process, WW has identified an area in service delivery and customer relationship that would highly benefit the company in achieving its goals. Firstly, the company has identified its existing operational systems as slow and duly lacking in optimal service delivery. Employees in various departments complain of too much work load in accurately feeding the systems with data. They say that the system is error prone due to the fact that most of the input work is done by the employees who are likely to make inaccurate entries. Additionally, employees complain that the existent systems are too slow in execution of tasks, thereby causing a hold up in work management and service delivery.
The new changes in IT have seen a range of projects span up at WW. Among the projects includes the development of a Customer Relationship Management Software. Right before the introduction of the changes at WW, the management had a meeting where they decided to change the company’s strategic plan. The changes in strategic planning were essential in that they would suit the new direction that the company was taking, which involved incorporation of information technology. With the introduction of IT at WW, all systems would go upgrades and re-specification so as to ensure that they perform as expected. Additionally, the newly hired Chief Information Officer of WW was expected to introduce technological systems in areas where they had not yet been explored in the company. This includes the newly proposed Customer Relationship Management Software.
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