Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Retail Service Management Key Indicators - Essay Example

Comments (0) Cite this document
The study analyses the retail service management key indicators with respect of the Golden Chrysler Jeep - Mid Atlantic - F- 01 - B-65657 for the months of January through March 2006. The results of the analysis will provide insights to the retail service management on its performance and perhaps facilitate informed decisions to be made to shape future growth of the service company.
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91.3% of users find it useful
Retail Service Management Key Indicators
Read TextPreview

Extract of sample "Retail Service Management Key Indicators"

Download file to see previous pages Since the data sheet had already summarized the major monthly indicators (with little or no primary data sets), the analysis below concentrated on the examining the temporal patterns across the three months.
For the purposes of tracking the repair order, mailing reminders and financial summaries across time, key indicators were analyzed across the months January through March. Since most of the data was categorical (by month), histogram polygons were constructed. To provide a frame of reference for the period under analyses, where relevant and necessary, average and standard deviation of the respective indicators were calculated. For purposes of clarity, results of only some of the most important indicators, namely active number of customers, number of customers lost, percent sales of Smart link, investment returns on each US $ 1 spent are presented and discussed.
This is an important variable indicating the proportion of the various maintenance and repair jobs undertaken at the company. Accordingly, based on the data provided, frequency histogram was constructed to depict the proportion of the different maintenance tasks undertaken. ...
3. Retail revenue sales trend:
Based on the graph already provided in the data sheet, discussion is provided on the contribution that Smart Link sales have made over the gross sales during the different days of the survey period.
4. Percentage share accounted by the different zip codes:
The relative contribution made by the different zip codes for their share of the services and how these have changed from month to month has been analyzed. The mean per cent share of the different zip code was computed across the three months.
Repair order, mailing and financial summary results:
Over the three months of reporting, a total of 4056 services were completed, with January accounting for the highest (37% of the services) and March, the least (30% of the services) (Figure 1). The mean number of active customers over the three months was 233954 (average standard deviation) with little variation across the months (Figure 2). The number of completed services ranged between 1210 (in March 2006) to 1490 (in January 2006). On an average there was only a 6 to 8 per cent loss of customers over the three months (Figure 2).
Figure 1: Per cent services completed by Smart link from January to March 2006.Total customers serviced for the three months=4056.
Figure 2: Frequency histogram of active and lost customers from January to March 2006 by Smart link.
Two of the most important financial status parameters, namely, per cent of Smart link sales and the investment return for every dollar spent, increased from January to February but thereafter decreased in March 2006. For example, the investment returns increased from $215.52 in January to ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Retail Service Management Key Indicators Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
Retail Service Management Key Indicators Essay Example | Topics and Well Written Essays - 1000 words. Retrieved from
(Retail Service Management Key Indicators Essay Example | Topics and Well Written Essays - 1000 Words)
Retail Service Management Key Indicators Essay Example | Topics and Well Written Essays - 1000 Words.
“Retail Service Management Key Indicators Essay Example | Topics and Well Written Essays - 1000 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Retail Service Management Key Indicators

Retail management

By entering into joint-venture agreement with other large-scale grocery retailers around the world, Tesco Plc managed to establish 12 international businesses in Central Europe, Czech Republic, Hungary, Japan, Malaysia, Poland, South Korea, Thailand, Turkey, United Kingdom, and the United States among others (Leahy, 2007, pp. 42 – 43; Couch, 2006; Wilson, 2005). One of the secret behind the business success of Tesco is its ability to determine and deliver what its valued customer wants. In line with this, establishing an effective supply chain management is necessary not only within the operational level but also within the strategic level. Through the use of effective supply chain management system, the use of efficient logistic...
12 Pages(3000 words)Essay

Key Performance Indicators in Public Procurement Agencies

...?Eco-Friendly Key Performance Indicators in Public Procurement Research Thesis Proposal [27 February ECO-FRIENDLY KEY PERFORMANCE INDICATORS INPUBLIC PROCUREMENT The fundamental purpose of procurement is to acquire appropriate utility?goods and services for various types of necessities. Today, the social enterprises and organizations are accustomed to the trade concepts. Their procurement process largely depends upon contracts of delivery. Such services help the community and public sector consumers and users. In simple words public procurement means the purchase of goods or services in public domain. Nowadays public procurement system is one of the highly sensitive financial issues. Until the end of nineteenth century procurement...
7 Pages(1750 words)Thesis Proposal

Service Operation Management: Retail and Food Industry

...? Service Operations Management: Retail & Food Industry Al’s Store – Home delivered grocery and ready to cook meal service Number: Assignment Due Date: 5 August 2011 Lecturer: Unit name & Unit Code: Table of Contents Executive summary 3 Introduction 4 Competitive Analysis of the Industry 5 Table (B): Competitive Analysis 6 New Service Offering: Home Delivered Grocery and Ready to Cook Meal Service all 100 percent organic 7 Figure (A) Al’s Store focus for Competitive Advantage 8 Targeting and Positioning of the New Service Offering 8 Changes in Internal Operations due to New Service Offering 9 Designing Operating System to Support the New Service 11 Customer Behavior toward New Service and its Influence on Al’s Store 12 Customer Management...
11 Pages(2750 words)Term Paper

Key Performance Indicators

..., conversion rates, strong balance sheet 8 NEXT Good sales, retail sale, showroom selling and prices. 9 SPORTS DIRECT High retail growth, Group gross margin, Brand licensing 10 WH SMITH Sales management, Whole sales, Supply chain A discussion of the similarities and differences of the Key Performance Indicators used by the ten companies and an assessment of their suitability for understanding the development, performance or position of the companies below: Ten companies are selected from London stock exchange that all included in General industrial sector.        Argos is one of the leading home based retailing companies in UK. They have 70 years market heritage in UK and Ireland. The company provides a successful unique offer of choice...
7 Pages(1750 words)Assignment

Retail management

... where clients do their actual interactions with the retail store and its products. Thus the retail store manager is deemed with the responsibility of being in control of the various members of the staff and teams reporting to the managerial office and to ensure smooth operation of the every day’s tasks of the store. 4.2. Site Selection Criteria For a closer proximity and wider access by our clients, besides the immense projection of starting up the business of maximizing on the total profit made by the enterprise, site selection is the key to the winning strategy in addition of effective management. Our selection of the Dubai Mall was driven by business minded decision such as accessibility by the customers and suppliers, image package...
18 Pages(4500 words)Research Paper

Retail management

... concentration is strongly linked to the development of strong retailer brands (Moore, 1995). Retailers have become efficient in the management of their business and they take full advantage of their market strength. They exploit the power and strength of their own brand and use it to reinforce their market positioning. Store images assist the retailers in determining the positioning strategies (Birtwistle, Clarke & Freathy, 1998). The retailers project an image which matches the targeted customers’ self-image world, which increases customer loyalty. The store image is linked to customer expectations, previous purchase experience and customer perception of the store. An understanding of the customer perception of the store attributes...
6 Pages(1500 words)Essay

Nordstrom Retail Service Strategy

... Nordstrom A study of its retail service strategy Analysis of Nordstrom as a retailer Four yardsticks that are generally applied for classifying a retailer are: Ownership Level of service Product assortment Price If this yardstick is applied on Nordstrom we find that: Ownership: It is a public limited company which was initially listed in NASDAQ and later moved on to New York Stock Exchange. The other salient feature about the company is that it has grown in size neither by the franchise route nor by the acquisition route that is adopted by other chain retailers. Each new store that is opened by the company is a new venture in a new geographic location and it is said that the top management personally visits the location...
5 Pages(1250 words)Assignment

Key Performance Indicators

... however not be based on only one financial year but several continuous ones. Finally, if no new clients are being recruited in the organization frequently or they keep on leaving the organization and seeking services and products of other organizations, then this is an indicator that something is wrong with the performance of that organization. If however new clients keep coming and the old ones are retained, then performance of the organization is effective. Work Cited Parmenter, David. Key Performance Indicators: Developing, Implementing, and Using Winning KPIs. New Jersey: John Wiley & Sons, 2010....
1 Pages(250 words)Assignment

Key Performance Indicators

...Management Table of Contents I. Question 1 1 II. Question 2 2 References 3 I. Question 1 The case in effect is about maximizing both customer service and efficiency in a new restaurant that has both an eating in and a car-takeout ordering system. Choosing the appropriate KPIs is about choosing the right metrics that will yield the greatest efficiency and customer service balance. Efficiency is about deploying the most optimal number of staff, and serving the most number of customers at the least amount of time. while customer service is about being able to deliver on important customer service metrics like order to fulfillment lead times, waiting times between customers, maximizing the size of the queue for both cars and dine...
2 Pages(500 words)Essay

Implementing Schedule of Time Management

... project depends on this estimation, if this estimation goes wrong then lot of complexities can happen during the project (Balachandra, 1997). So in our Email Up-gradation project we have to estimate the cost in such a way that no complicity can happen, and project can be completed successfully. As a project manger it is my responsibility to schedule cost control processes. Cost Control is the process of successfully organizing transformations to the project financial plan, then putting together those modifications across the whole project throughout the incorporated Change Control process (Balachandra, 1997). In this section of the paper I will outline the key concepts of Quality how it impacts project management. I will try to analyze...
6 Pages(1500 words)Coursework

Change Management

... of these, management must go out of their way to deal with organizational resistance to change because even the most carefully laid out or well intentioned changes can still meet resistance. Subsequently, an organisation’s ability to gain benefits from their change efforts is largely affected by their ability to create environments that encourage support and acceptance from other members of the organization. (Coetsee, 2003) Definition and application of resistance to change Some authors assert that resistance to change my be defined as behaviour that human beings depict when they are attempting to protect themselves from the effects of change; these effects may be real or they may be imagined depending on the situation under consideration...
10 Pages(2500 words)Coursework

Customer Relationship Management

 Consumers started looking for variety and lower prices. Through the use of technology, such customer tradeoff against variety and prices is not necessary. The US life insurance industry is large, mature and dominated by a number of large companies and this industry has been one of the early adopters of computer technology (Subramanian & Chatterjee, 2007). The advent of the CRM systems changed the landscape of the insurance industry.

The health insurance organizations use CRM to prepare health proposals and process applications in a much faster and accurate way. The organizations are better able to understand the needs and habits of the customer and provide more efficient service. Companies are able to integrat...
9 Pages(2250 words)Case Study

Diversity Management in Organisations

Diversity goes ahead of worker’s equity to cultivate office surroundings that value the dissimilarities and capitalizes on the latent of all workers, one that encourages worker’s inventiveness and innovativeness. (POLLITT, David, 2006)
Diversity management enables individuals to act upon up to their utmost potential as it emphasizes on modifying the company‘s ethnicity and infrastructure so that people may attain the peak output efficiency feasibly. Efficiently administration of diversity manoeuvres the “operating overheads and workforce attitudes, recruitment of human resources, sales and market share, creativity and innovation, group problem solving and productivity.” (POLLITT, David, 2006) In...
6 Pages(1500 words)Case Study

The Management, Leadership and Teamwork Competencies Required by a Small Business Owner

On the other hand organizational leadership is defined as the ability based on the specific skill of an individual to lead his/her subordinates in a manner that pre-planned organizational goals could be achieved within the defined time-frame.

According to Burns (1978) and Bass (1985), transformational leadership has a set of category constructs such as values, morals, farsightedness, long term goals, principles, acute awareness about the dividing line between causes and symptoms, mission statements, strategic perspectives, and human resources. Similarly, they identify a set of category constructs in the transactional leadership also. For instance concentration on the task at hand, short term goals and tactics, confusion co...
6 Pages(1500 words)Coursework

Information Security Management

Security is a group of activities that include the policies, measures, and actions which are utilized to stop unlawful access or alteration, theft, and physical damage to information or computer. Security can be supported by an assortment of techniques and tools to safeguard computer hardware, software communications networks, and data (Laudon & Laudon, 1999, p. 502). In the modern age of information technology, there are many threats happened for organizational information. We need a security model that has the ability to manage and secure our information reserves. Technical administrative safety /security measures like security plans, actions and techniques are the main practices for the organizational information security m...
10 Pages(2500 words)Research Paper

People, Organisations and Management

Organizations and their management styles have evolved to a great extent in the service and manufacturing industry over the last century, and so have been the concepts of management and its functions. These evolutions can be traced to significant developments brought about by the industrial revolution, scientific management principles such as Taylorism and Fordism, transition of feudalistic to capitalistic approach and others in different sectors of manufacturing industries. However, the beginning of the industrial revolution was characterized by a rigid hierarchical bureaucratic way of organizing business enterprises, a style prevalent even today but only in military service organizations. Nevertheless, the manufacturing and busi...
8 Pages(2000 words)Assignment

Self Assessment: Conflict Management Style

...Please indicate Self Assessment: Conflict Management Style The assessment on conflict management that I took suggests that I am the type of person who tends to cooperate and work with people to achieve a desirable outcome. It suggests that when I am faced with a conflicting situation, although I listen and consider other viewpoints included in the discussion, I carefully evaluate and analyse every detail in accordance to my own. It depicts that I welcome other ideas or arguments but not easily swayed by them for I tend to make my point be heard and accepted as well, creating a really interesting discussion that in turn promotes a win-win situation. Furthermore, the assessment also indicated that second to collaborating attitude, I also...
7 Pages(1750 words)Essay

Management Theory and Practice in the Early Childhood Education Industry

As pointed out in a study by Osgood and Halsall (2007) where they carried out research to examine the position of women in leadership or management positions, a “glass ceiling” exists for women in the academic setting, which could significantly impair motivation. Since many of the individuals employed in the early education sector are women, addressing this issue is even more important because these individuals are faced with the difficult task of shaping young minds while also dealing with the problems associated with the actual physical care of very young children. The quality of professionals in this sector is vital because it impacts the growth and development of the children that they care for. The degree of invol...
6 Pages(1500 words)Coursework

The Key Macro Factors that Have Influenced the UK Grocery Retailing Industry since the Early 1960s

... accounting for macro economic factors in strategy development and management, a business will fail (Johnson et al, 2008, p.3). If we consider this contextually with regard to the UK grocery market; the move demise of the local high street store to the dominance of supermarkets in the past 20 years has radically transformed the grocery market ( Henry, 2008, p.77). For example, the DEFRA Economic Note on UK Grocery Retailing (2006) indicates that in addition to continued growth in the UK Grocery Retail sector; approximately “3/4 sales are made in supermarkets and superstores… with traditional small retailers now accounting for only 7% of sales” (DEFRA, 2006). It is submitted that a key element of this is effective interrelationship between...
13 Pages(3250 words)Assignment

Growth Through Inequity and Key Performance Indicators

... of innovation can make better improvement in their products and services (Chesbrough 2003). Key Performance IndicatorsKey performance indicators are proven strategies that can be used to identify the success of an organization. For the indicator to be accurate they should be able to provide reflection of what has been identified by company as the critical factors for its success. Notably it is very possible to measure many things in business but key performance indicators have a great difference in that they are things, which are important in an organization. This means that if the company aims at making any profit then the company should be ready to use them in measuring its success. They help organizations to run towards the objectives...
12 Pages(3000 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Retail Service Management Key Indicators for FREE!

Contact Us