StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Call center as Business - Research Proposal Example

Comments (0) Cite this document
Summary
This research proposal “Call center as Business Proposal” highlights that this research will require extensive knowledge of the different marketing as well as strategic management theories and body of knowledge such as Five Forces, SWOT, and PESTLE, etc…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER99% of users find it useful
Call center as Business Proposal
Read TextPreview

Extract of sample "Call center as Business"

How could Info Call Center increase its market share locally and regionally The research needs to be done on the above topic question because I would like to explore the strategies and tools through which the market share of the Info Call Center could be increased.

2. The major sources of data would include the company website, newspapers, academic journals, business journals as well as other sources.

The actual reason for using this approach is to analyze both the internal as well as the external environment within which the company works. This would provide me an insight as to what are the critical factors which have greater impact on the performance as well of the company in local as well as regional market besides studying the different threat and opportunities available to the firm to better manage its external environment including competition. This analysis will also provide me an opportunity to understand and analyze the strategies which can be used by the firm to gain the necessary competitive advantage in the markets where it works.

3. The major weaknesses of this research may include the lack of accuracy of the data. Since the data may not be directly linked to the exact environment within which the firm works, therefore, I would be sifting through a lot of data to find out the correct information to present it in a presentable format. However, I believe it would have minor influence over my research as this research would involve an analysis of the strategic management theories and tools. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Business proposal - Call center Research Example | Topics and Well Written Essays - 250 words”, n.d.)
Retrieved de https://studentshare.org/miscellaneous/1503770-business-proposal-call-center
(Business Proposal - Call Center Research Example | Topics and Well Written Essays - 250 Words)
https://studentshare.org/miscellaneous/1503770-business-proposal-call-center.
“Business Proposal - Call Center Research Example | Topics and Well Written Essays - 250 Words”, n.d. https://studentshare.org/miscellaneous/1503770-business-proposal-call-center.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Call center as Business Proposal

Problems with the pre-admission call center

... Problems with Pre-admission Call Centre Introduction Pre-admission Call Centre The pre-admission procedure is an extremely crucial process in any infirmary. It is a crucial procedure because it provides the concerned doctor the chance to inform the infirmary of a patient’s surgery or appointment. It notifies of the patient’s admission date and the length of stay in the hospital. It is a prior encounter with a physician who elucidates the entire process, addresses any queries with regard to the treatment. It ensures that the ailing individual approves of his or her treatment at the infirmary. In this procedure, it is vital to confirm any individual details, Medicare or health coverage information, entitlement information and any...
4 Pages(1000 words)Case Study

Call center problems

...?Case Study a) Identify the key issues and problems in the call centre, taking into account, motivation, teams, diversity and management style. At the focal point of the case study is the Finance Co Call Centre (FCCC) that provides information services regarding banking, investment, mortgage, and insurance products. This organization specializes in diversified fields therefore the personnel totals almost two thousand employees. Being the biggest employer in Glasgow, FCCC is dynamic company, which requires constant innovations and improvements of its performance and working conditions. Lately, Operations Director made investments for restructuring and rebuilding management approaches. With this new policy, Forsythe was counting to achieve...
5 Pages(1250 words)Essay

Business Proposal - Center Parcs UK - Market Anaylsis

...? New Business Proposal – A Green Restaurant by CenterParcs Table of contents Market analysis 3 1. Industry and market 3 2. Competitor analysis 4 1.3. Consumers 5 1.3.1. Consumer behaviour 5 1.3.2. Segmentation and target customers 6 1.3.3. Positioning 7 References 8 1. Market analysis 1.1. Industry and market description The organic food market in UK is quite developed. However, it seems that the performance of the specific market in UK is at an average level compared to other countries internationally. Reference can be made, for example, to the status of organic food market in UK, as compared with the relevant markets of Germany and France, for the years from 2006 to 2009 (Figure 1 below). Figure 1 – Organic food market in UK, from 2006...
3 Pages(750 words)Essay

Problems with the Pre-admission call center

...? Problems with the Pre-Admission Call Center Who should Dr. Kutup and Mrs. Mintz approach next with this problem? Provide a rationale for your choice(s). Having reported the issue to the SSH call office and the pre-admission offices without any success, the two doctors should now seek for alternative. The two should move ahead and inquire with the SSH administrator and the management. This is because all the communications that are made from the call centre are made on behalf of the Great West hospital bodies. Therefore, being the decision making body (persons), they should be well informed of every single activity and operations that are on-going in within the hospital system. Besides, the junior staffs, including the staff working...
4 Pages(1000 words)Essay

Midland Bank Call Center Installation

...RPL Application Section 3 of the Project: Midland Bank Call Center Installation commencement of the Project April 9 year not known ) Date of completion of the Project : April 12, ???? (year not known) Employer : Micro-Route Logistics Client : Midland Bank Call Center on behalf of IBM Project Description : Project is for commencing operations at a call center of the Midland Bank. This call center is planned to have 120 workstations, 6 servers to make up the complete network. The target of the project is to install these workstations, complete the network, make all user profiles and have the network up and running. The time line for the project was one week with six people on the job, a total of thirty man hours. The work at my end...
7 Pages(1750 words)Essay

Six Sigma -Tutorial for IT-Call Center

...A Six Sigma Case Study- Tutorial for IT Call Center Executive Summary The IT industry is of the fast growing industries in the world today. The industry is populous with IT service companies, one of the services offer is customer cure support services either online or via telephone calls. The high competition leads to lowered prices that often the equally range across all the companies in a given market. For a company to remain in the market and profitably run its activities as usual they have to offer the best services than the competitors. This case study applies the Six Sigma techniques like DMAIC and only benchmarking and just setting a project team to work on the basis on a simple six sigma. DMAIC defines the issues affecting...
4 Pages(1000 words)Essay

Mentoring program for a call center

...Call Center Mentorship for Morale Overview This mentoring program is designed to assist seasoned call center representatives to partner successfully with new ones in order to assist them learn job tasks (Allen et al, 2011). It involves familiarization with the work environment and demonstration on how tasks are performed at the call center so that they can become productive in their works and have a large customer base for the mortgage services. The program will help in reducing the number of calls to the assistance line by giving the new representatives the required skills to handle tasks alone. Acquire Mentors and Establish their Requirements The mentorship program begins with the acquisition of mentors from the existing seasoned...
1 Pages(250 words)Assignment

Training call center personnel

...Training Call Center Personnel Introduction An ideal practice guide has information on implementing the case. Aspects of technology matter for the development of call centers because the call center personnel deal with passing relevant information to customers far from them. This work gives an insight on what a practice case should contain and specifically for launching new products. Case Practice Manual In designing the practice case, I propose that the organization adopts product and customer centric models because the launch of new product requires passing information to customers. The approach used should train the call center personnel are conversant with the information they pass to customers. Sales made will help the company...
1 Pages(250 words)Essay

Islamic Center Proposal

... Sur Islamic Center Proposal Islam is one of the religions that is professed by Billions of people around the world instilling good principles and attributes among the Muslim faithful. It is a great religion to profess since it instills discipline and follows the rule of law as commanded in the Quran. It is also important to highlight that Islam is a peaceful religion that encourages peace and harmony over the land and not war. However, people cannot be blamed for fear of the Islamic religion especially in America after the Islamic religion is falsely blamed for radicalizing people and raising terrorists all over the World. These assertions are false and truly unfair to the religion since the true followers rebuke and are strongly against...
6 Pages(1500 words)Essay

Internal and External Environmental Analysis for the Bakery Business

Liberalization of foreign investment and technology policy of the government is supportive of establishing industrial units in the country.

Threat: The UK food regulatory authority is planning to enforce the EC Regulations relating to food labeling. The labeling requirements under the new regulations will affect the food industry as the suppliers will be legally obliged to disclose the GM content of foods to the caterers. Thus business firms in the bakery industry also will be effected through the exclusion of flexible manner of labeling arrangements in the case of flour confectionery involving GM Soya or maize. (Genetically modified and novel foods (labeling) (England) regulations, 2000).

Trend: The new subs...
6 Pages(1500 words)Case Study

Evandale's Business Plan

Evandale’s mission would have a strong impact on the company’s later brand development.
When a company determines its mission and its vision, it needed to determine its objectives to accomplish that vision. I did not see the objectives—where the company was heading through in the presentation. A clear objective would have enabled me, as an audience to also picture where the company would want to go and would serve as the benchmark for me to assess the later strategic choices the company would state in the presentation.
According to the slides, the potential demand for caviar and the sturgeon products are “100x” bigger than the current supply. I would have wanted to see a reliable source for...
7 Pages(1750 words)Case Study

The National Drug Intelligence Center

...The National Drug Intelligence Center One of the most common crime in the United s nowadays is of drug trafficking. This lucrative business has become a trend in the American society and is increasingly becoming a threat for the state. Just before this crime could become a national issue the government of United States realized its potential and formed several intelligence agencies which would look after the drug traffickers. The National Drug Intelligence Center is the formation of government of United States in this regard. It was formed in 1993 and is operating till date. The NDIC has proved quite successful in achieving its tasks and has proved as an asset to the United States. This essay would further describe the agency in detail...
8 Pages(2000 words)Essay

The Management, Leadership and Teamwork Competencies Required by a Small Business Owner

On the other hand organizational leadership is defined as the ability based on the specific skill of an individual to lead his/her subordinates in a manner that pre-planned organizational goals could be achieved within the defined time-frame.

According to Burns (1978) and Bass (1985), transformational leadership has a set of category constructs such as values, morals, farsightedness, long term goals, principles, acute awareness about the dividing line between causes and symptoms, mission statements, strategic perspectives, and human resources. Similarly, they identify a set of category constructs in the transactional leadership also. For instance concentration on the task at hand, short term goals and tactics, confusion co...
6 Pages(1500 words)Coursework

Business Information Systems

...Club IT - Part Three of Phoenix BIS 219 Introduction to Business Information Systems Club IT – Part Three _________ _________ DATE ________ Table of Contents Table of Contents 2 Abstract 3 Overview 3 Business background 4 Current Technology Structure of Club IT 5 Problem Assessment 5 Club IT Business Goal and Strategy 6 Assessment of Needs 7 IT Solutions for Club IT 8 Decision Support Systems/ DSS 8 Customer Information System 8 Data Mining for Business Performance 9 Enterprise Resource Planning 10 Supply Chain Management 11 Customer Relationship Management 11 Conclusion 11 Bibliography 12 Abstract Club IT is a nightclub that is currently operating with the traditional technology structure. Club IT nightclub is most popular club in its...
8 Pages(2000 words)Case Study

Business Administration

... and made me decide to continue a career in technology. 2. Please explain your principal reasons for wishing to join the Warwick MBA. Describe your career aspirations, the contribution you will make to the programme and, if you will be sponsored, the value you will add to your sponsoring organisation – 500 words I researched all of the universities in the United Kingdom (UK) and the Warwick MBA called my attention, since it is one of best reputed universities in Europe. This will give me an opportunity to introduce myself into business and understand the Financial Markets and Management. This will expand my horizons both in the theoretical (course content) setting and the praxis (networking). This will also enable me to obtain my degree...
6 Pages(1500 words)Essay

Business Plan Real Estate Agency

re representing our company as their business consultants and our responsibilities are limited to the knowledge of the client’s business and information provided by the client.
The company Of-Fit has been operating as office supplies and equipment supplier since 1998. Their corporate office is in Aberdeen and it has excellent industry relations. The company is a sole proprietorship and its owner is Mr. Andrew Schwatz who has been working in the industry for more than 20 years. The company current staff is 8 and its revenues are £115,690 and £156,178 in 2008. The company aims to expand its operations in other business areas and regions of the UK.
The detailed business plan developed for this report incor...
12 Pages(3000 words)Business Plan

The Main Threat to Small Business

When it comes to reliability factor big businesses are able to sustain because of their track record. Big businesses are able to pacify their customers using their past successful track records.
Nowadays most of the business opportunities and orders are posted online. This means that business providers need to be well integrated with supplier systems through online facilities. The infrastructure of the business model needs to be updated. But this is not an easy task for small businesses. E-based procurement is possible only with a well-maintained network on the internet. This requires a lot of financial and technical necessities which could not be supported by small businesses. On the other hand, Big businesses are well equip...
8 Pages(2000 words)Assignment

Business Sustainability and Society: Coca-Cola Company

...Running Head: Business Sustainability & Society Business Sustainability & Society [Institute’s Business Sustainability & Society Introduction Since centuries, ethics has been a crucial and significant component of the human societies that contributed enormously in the creation of norms and values through religious influences, as well as through contribution of intellectuals and philosophers in the society. Unfortunately, nowadays, it is an observation that individuals, organizations, and even nations have commenced to overlook the phenomenon of ethics in their practices, specifically in the business sector that has become the major stakeholder confronting criticisms related to ethical practices. Critics (Crane, pp. 23-29, 2007) argue...
10 Pages(2500 words)Case Study

International Business: World Economic Forum and Davos 2010

...Introduction Globalization, one of the most hotly debated issues means global capitalism to some while others consider it to be the continuation of modernism with the forces of wealth, progress, democracy and happiness at play (Kellner, 2002). Globalization is considered to be beneficial which promotes economic prosperity, cultural diversity and technological advancement. According to the critical social theory, technology and capital work together to create a new globalized and interconnected world. While each force of globalization is important, technological revolution has impacted the business models, value creation and differentiation (Spelman, 2010). The cloud computing technologies that have made the popular social networking...
7 Pages(1750 words)Coursework

Human Resource Management in a Call Center

... Human Resource Management in a Call Center Introduction Human resource management (HRM) is recognized as an important aspect within any organization, and plays a critical role in the performance of a business. The turnover of employees in an organization is influenced by many factors, which in turn are able to be influenced by HRM. The use of HRM has the potential to reduce the amount of turnover that occurs within an organization and increase the productivity of the firm (Huselid, 1995). Call centers have developed to become a valuable component of the service industry, and continue to grow both in size and in number. Call centers are involved in ensuring better customer service as well as effectively managing the relationships...
7 Pages(1750 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Research Proposal on topic Call center as Business Proposal for FREE!

Contact Us