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Evaluation of a Foodservice System - Case Study Example

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The restaurant that I selected is Casa Brusco, a restarurant located in Westchester county, New York. I chose this restaurant because I was intrigued by the fact that it had just recently opened despite the shattering decline of our economy. This restaurant is a boutique restaurant specializing in serving Tuscan Italian fare…
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Download file "Evaluation of a Foodservice System" to see previous pages... Casa Brusco opened only a few months ago. The pricing of the menu is medium to high. Portions are plentiful and the General Manager feels that the menu should change with the seasons. Likewise for the dcor although to a lesser extent. The restaurant has a cozy atmosphere with dim lights which enhance the brick pizza oven.
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The bathrooms are well appointed. I interviewed Diana Bonsignore, the general manager who explained that because the restaurant just opened, there is a tight budget and therefore much of the work falls upon her shoulders. She is clearly exhausted and spends eighteen hours per day in the restaurant. Her salary is $100,000 per year. She is in charge of hiring however feels that the owners are employing their friends as wait staff and these employees are inexperienced. Indeed, during our interview, she continuously had to break our dialogue to answer calls.
The restaurant's vendors include soft drink companies and a specific company which deals with alcoholic beverages. Although the price for these items is industry standard, the owners never pay the bills and she finds herself consistently cut off from ordering supplies due to nonpayment. Her chef has no formal training and is obstinate when a customer complains about an order. ...Download file "Evaluation of a Foodservice System" to see next pagesRead More
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