This call center is planned to have 120 workstations, 6 servers to make up the complete network. The target of the project is to install these workstations, complete the network, make all user profiles…
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Irrespective of the problems that are faced at site, the deadline needs to be maintained and the client was a prestigious one. Major part of the installation exercise was to make sure that all the nodes get connected appropriately and configure all the users in the unit with clear rights to work on their areas.I was the project leader. I lead a team of five engineers who were specifically allotted to install and execute the project. I managed the project, in addition to managing the issues with the people. I mobilized additional resources when needed and pruned unwanted manpower when not in need. When there was a shortage of technological manpower, I never hesitated to step in and get the work completed. Four of the five engineers could not join me, due to personal reasons, resulting in just one engineer at site with me to complete the entire 30 man days project in the ten man days. My immense experience in network technology helped me to complete the job, on my own along with the available engineer.Server and client installation: The implementation of this project was planned for five days at an important client location. Server and client installation knowledge, including lining up with an existing network, create operating domains and allocating users to them for seamless operation, all require extensive technological and network management capabilities.
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The second option for the company was to open one subsidiary in Kava. This option would meet the objective of penetrating Kava, but the option does not allow the company to accomplish its social responsibility goal in Kava. The optimum solution to the Kava dilemma is to perform a large expansion plan in Kava composed of various business units and projects.
Based on physiographic, the land of Kerala can be classified into highland, midland and coastal region. This classification is based on the altitude from the mean sea level. The sandy region unto 8 miles from the sea level is known as coastal region. The portion of the land between 8 miles to 75 miles is known as midland.
Case Study a) Identify the key issues and problems in the call centre, taking into account, motivation, teams, diversity and management style. At the focal point of the case study is the Finance Co Call Centre (FCCC) that provides information services regarding banking, investment, mortgage, and insurance products.
The major sources of data would include company website, newspapers, academic journals, business journals as well as other sources.
The actual reason for using this approach is to analyze both the internal as well as external environment within which the company works.
It provides an analysis of the current advancements of information technology in general and for the financial industry in particular; and details the strategic IT systems that are planned for the ABC bank in years to come.
ABC Bank is a new small bank with a network of 50 branches.
eople including married and unmarried couples, friends, relatives or others who share homes for any reason, the discussion paper closely examines the difficulties experienced by the partners in money matters or by the banks or financial institutions in recovery of loans in
The call center, at the first place would induce the telephone banking. It was planned that the call center would operate twenty four hours a day and seven days a week and would help the bank to regain the expected share of the market. But the idea of the call
As information is so essential in banks, banks were the pioneers of the use of information technology. The first use of information technology in banks was started in 1950s when some of the banks in America
In designing the practice case, I propose that the organization adopts product and customer centric models because the launch of new product requires passing information to customers. The approach used should train
analysis divided the Midland into two categories; the North Midland region based on Pennsylvania, and the South Midland area illustrating the Appalachian highlands. Another classification divides the Midland area into the northern boundaries that covers Illinois, Ohio and
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