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Evaluation and Analysis of Voice Over Internet Protocol (VOIP) in Call Centres - Essay Example

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Summary
Quality of Service (QoS) is a key concept in VOIP and is based on the premise that transmission rates, error rates, and other characteristics can not only be measured but also improved and even guaranteed in advance
IVR refers to a system that is used to manage incoming calls automatically by linking phone callers to a computer database…
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Evaluation and Analysis of Voice Over Internet Protocol (VOIP) in Call Centres

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Download file to see previous pages IVR has the capability to accept question, access database and respond to a caller with necessary information. IVR also has the functionality to accept information from the caller, convert it to data and input it to the database.
TCP refers to a protocol that is used in conjunction with Internet Protocol (IP) to transmit data in the form of packets between computers over the Internet. TCP tracks the packet while IP actually delivers the data packet.
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