Management in Assisted Living Facility - Nestle - Research Paper Example

?Principles of management APPLIED RESEARCH (Put organizational here) Park Internet Campus A paper presented to the School for Arts and Sciences and Distance Learning In partial fulfillment of the requirements for the degree of Baccalaureate Principles of Management Park University Month, Year TABLE OF CONTENTS Page INTRODUCTION 4 BODY 4 Diversity Management 4 Ethical, Social, and Legal Responsibilities 5 International Business 8 General Planning & Strategic Planning 8 Organizing Work and Synergism 8 Organization Structure and Chart 8 Work Team Utilization 9 Staffing 9 Employee Training and Development 9 Motivating Employees 10 Leadership and Management 10 Managing Conflict and Stress 10 Managing Change 11 Controlling 11 Appraising and Rewarding 12 Operations Management and Plans 12 Operations Control 12 CONCLUSION 13 REFERENCES 14 INTRODUCTION Example: Park University is traditionally an “institution of higher learning committed to the pursuit of knowledge, to intellectual and social development and to work and serve within a non-sectarian Christian setting” (Park 1, 2010, p. 11)….. TRANSITION PARAGRAPH Park University is conducting this research work related to management that includes such topics that help the organizations to improve their productivity in better way. BODY This research paper is related to management that covers lot of topics such as: (a) diversity management, (b) ethical, social and legal responsibilities, (c) international business…, (XXXXX & YYYY, 2009, p. 18). Diversity Management Now a day’s Diversity management is become an important issue for managers. Usually human resource managers initiate it and department heads and supervisors try to manage it. The idea of diversity management style is to encourage employees to feel free and comfortable their work places and develop an appreciation in particular areas such as race, gender, background, sexual orientation or any other factors that may not be shared by everyone working in the same area of the company. It can be adopted in different organizational environments and can be integrated with different management styles. For example if you are promoting recognition and acceptance of diversity among employees then hostile workplace environment can be converted into welcoming environment where people feel free to communicate, share and support to each other in any task associated with job. This thing definitely helps in increasing the productivity level in an organization. Now the question is what the benefit of diversity management program is. One of the main advantages of diversity management is that it helps to encourage the development of skills and talent among employees. Employees begin to feel valued and be ready to leave their comfort zones and enhance their skills for the benefit of departmental team and company as a whole. Basically what diversity do, it acknowledges and uses these inherent differences and move towards creativity and innovation for the better performances and competitive challenges. Diversity not only focuses on how people perceive themselves but also how they perceive people. This thing effects their interaction. Successful organizations recognize the need for immediate action and are ready and willing to spend resources on managing diversity in the workplace now. There are some benefits of workplace diversity are: 1- Increased adaptability 2- Broader service range 3- Variety of viewpoints 4- More effective execution Some challenges are also mentioned here according to Josh Greenberg that are: 1-Communication 2-Resistance to change 3-Implementation of diversity in the workplace policies 4-Successful Management of Diversity in the Workplace 5-Assessment of diversity in the workplace (By Josh Greenberg is President of Alpha Measure, Inc. located in Boulder, Colorado. Article Source: http://EzineArticles.com/11053) Here i can quote the example of Graham School of General Studies at the University of Chicago who designed a program for implementing diversity management as a course in their institution. They encourage their students through awarding certificates to take part in this course and give importance to it. As we all know about Nestle that is multinational company with multicultural environmnet. In USA Nestle is providing a satrong supplier diversity program. It believes on diversifying employees. It also support the growth of employees(suppliers) through diversifing that helps to gain a distinct competitive advantage that can easily impact bottom line. Ethical, Social, and Legal Responsibilities Legal responsibility: Whatever the business type, All companies are bond to fulfill all the responsibilities concerned with their legal issues and must follow the rules and regulations of that country, which definatly effect the whole organization planing process. Operate its functions soundly; every company needs to familiarize with its external factors that govern the industry and having impact on company’s operations. A issue presented in the HII case which is dependable on Black’s tough responsibilities of fiduciary and contractual duties by “diverting to another company a valuable opportunity that properly belonged to the corporation” (Delaware, 2004, p.1). Black and his co working companies had earned much of their decisive benefits from “Hollinger International’s sale of newspapers from 1998 to 2002” (West head and Doolittle, 2007). A report shows that to transfer HII corporate assets, Black and his associates “unable to reveal material information in required space with the SEC, that they “flimsy corporate books and records” (p.4), and “badly failed to precisely reproduce transactions”. Securities legislation acquires the representation of certain agreed information concerning the business and affairs related to public companies. This adds cyclic financial statements, trading reports the insider reports; an annual information form (AIF), press releases and material change reports (Canadian Securities Institute, 2008). Here, if we qoute the example of Nestle, it’s proved that Nestle did not respect law specifically in Asian countries. In Thai, Nestle give the wages to employees less than minimumal govermental rate. In china, it broke the role with unlabbeled food items that does not show the good management of Nestle. For survival it’s necessary for Nestle to respect the rules of every country . Social responsibility: To flourish in the public’s eye, a company needs to know certain social responsibilities that are necessary for survival. It must know where it should add value beyond the products and services it offers. Let take it as example a company can fulfill the social responsibilities by aiding important causes and by doing charity work (Bateman and Stair, 2006). HII have worked a lot in charitable projects but under Black’s management, however, the chief executive’s concerns and moves are dubious as he was misusing the funds from the very company he was making donations with (Fabrikant, 2004). Ethical responsibility While discussing the planning process, organizations set some guiding principles in order to preside over their business’s practices and to safe guard the company’s concerns, employees and shareholders. Generally this is done by generating fair codes of conduct. The Caux ethics is a set of rules especially intended to help organizations set up basic rules for ethical practice. The first rule is to the accountability of “businesses beyond shareholders toward stakeholders and states that Businesses have a role to play in improving the lives of all their customers, employees, and shareholders by sharing with them the wealth they have created” (Bateman, Stair, 2006, p. 175). HII had a legal and ethical code of conduct set from the start but it has some drawback as it did not offer proper security to the organization and its shareholders. The concerned set of rules called the code of conduct was established on November 29, 2004 and “offers much details to employees, officers and the most important directors in the company’s ethical principles in a number of areas” (Para 2, SEC). Few of the guidelines are concerned with, regarding the transaction of party, security and proper use of assets, and reports generated by the public company. Latest amendment shows concerns with unethical manners in such a way that it is tough to influence the law in order to behave unfairly. As the practical implementation of these issues, i have lot of examples to quote here. It is clear in organizations history that they really give importance to their social, ethical and legal issues. AS “U.S department of energy and the National institutes of health are devoting 3% to 5% of their annual Human Genome Project (HGP) budgets toward studying the ethical, legal, and social issues (ELSI) surrounding availability of genetic information. This represents the world's largest bioethics program, which has become a model for ELSI programs around the world” (www.ornl.gov). As we mentioned that ethical dilemma is to protect the people dignity and their rights.” According to Aristotelian, equal should be treated equally and unequal unequally” (Hirschman, 2001). It’s mean labor must treat equally. All the people paid same salaries at the same rank. If any organization violate this rule it is injustice with their employees. That shows the unethical issues of organization. International Business It describes all transactions that are doing between two or more regions, countries and nations privately or publically. Here we can take the example of multinational companies who has the big market of products and services. They are performing their functions globally. In international business, legal, political, social issues are really important. Because every country has its own culture, laws and issues related to politics. When companies are operating their function across the border they kept in mind all these issues for clean and smooth transactions. An organization can not run its operations smoothly without strategic planning. Either it’s a manufacturing company, trading or education, without proper planning you have no choice to move forward. In Nestle managers really work hard for strategic planning. How to plan product, where and when according to the culture of that country is really tuff task. But Nestle do it very well. Its food items are liking in most of the countries and all this is possible because of their right use of strategies and proper planning. Organizing Work and Synergism “Operational Synergy is a concept used to describe the state of an organization when the people and processes work together to continuously expand the ability of the organization to deliver products and services to its customers, while maintaining competitiveness.” (www.bottomlinesolutions.com) The term operational is used for what is required to produce. The term Synergy used when the organization diverse skill and capabilities are fully integrated so that their interaction produce great results that are more than individuals contributions.. “For example, two people can move a heavy load more easily than the two working individually can each move their half of the load. Synergy can be a positive or negative outcome of combined efforts”(www.reference forbusiness.com). Read more: Synergy - organization, system, company, business, system, History of synergy, Individuals and synergy http://www.referenceforbusiness.com/management/Str-Ti/Synergy.html#ixzz1R4cIduiF Organization Structure and Chart Every organization has its own structure. It has certain guidelines to run its business. It has some rule and regulation to follow the right direction. Organization chart help in understanding the roles of managers and their sub-ordinates. Who will contact to whom, who will report to whom, these things can easily understand through the charts. Different organization follows the different charts such as hierarchal, horizontal or vertical. Every chart has its own limitations and boundaries. So it depends on organization nature that which type of chart is suitable for it. Work Team Utilization In simple words work team activities are those activities that are properly organized in team and controlled if you want to get required outputs from work. The main work team definition means that it is a group of people who share the same aspiration to common work team goals, and need to effectively collaborate in order to satisfy all points of work team plan (www.taskmanagementguide.com). In order to design good work team plan, all group members work together at the plan and with their collaboration organization get success. The main point is, building of team work.. These work team building activities include describing and assigning work team roles that mean a set of responsibilities and level of seniority that allows every work team member to take his/her specific position according to individual professional skills and ambitions(www.taskmanagementguide.com) . For proper utilization of team member’s skills, there is a need of strong leader. If leader is strong, he will definitely take good input from all team members. If you observe routine activities, every person is performing his task with the help of other. For example in any university, group of two or more people are working to submit their assignment. If every member put his effort with sincerely, there is no matter of failure. Similarly in organizations, if team member are working collaboratively, they will defiantly show the better results that individuals. Staffing As a managerial function, it is most important than other functions. Staffing is a continuous activity. It is performed by all managers. It’s also depending on company size, qualification and skills of managers. If it is small company then top managers perform this activity. Usually this sort of activity is performed by personnel department. Employee Training and Development In globalization, organizations need to enhance the knowledge and skills of their employees timely. Its not only necessary for new hires but also for current employees too. The basic things that cover in employee training are: Communication, computer skills, customer services, diversity, ethics, human relations, safety, sexual harassment and quality initiates. It is not necessary that all organization do the same practice. Wherever they feel lacking in their employees, they will conduct seminars or workshops relating to that issue. This thing helps their employees to enhance their skills and also motivating them to step forward in their areas. Nestle always tried to hire qualified workers and trained them in a way that provide the competitive edge to the company. The hiring of employees at fair basis and proper development of company staff and the strengh of local staff are the big assets of the company. It is the quality of Nestle’s to hire thousands of people each year that is worthwhile contributionh towards unemployment. Motivating Employees “Motivation refers to the process by which a person’s efforts are energized, directed and sustained toward attaining a goal” (Mary Coulter).There is lot of early theories regarding employee motivation. Each person has its own desires and satisfactions. Some motivated by rewards, some are by appreciation. There is a need of to understand employee’s psychology. What they need, what they required, what are their expectations toward their jobs? It’s the sign of good manager who can easily understand his employees. But it’s not so easy to understand your employee. It may be situation that employee does not wish to do a work or he is not interested in doing challenging task. For such type of people it is necessary for manager to understand the motivational requirements of such group including diverse employees, contingent workers and low-skilled minimum wage employees. For example, if someone thinks that salary package is not satisfactory, manager must take action. Either increase his salary or in form of bonuses or cash rewards he can motivate his employeesin better way. Similary Nestle’s employees are energatic because of good salaries packages and lots of other facilities that company provide as a reward basis. Leadership and Management Leaders are those people who can influence others and leadership is what leaders do. Management involves coordinating overseeing the work activities of others so that their activities are completed efficiently and effectively (by coulter). There are lot of leadership theories that define leaders in different way. There is a close relationship between management and leadership. It’s the duty of managers to overseeing the activities of their employees. What the leaders do, motivate their employees, encourage them, and provide them a proper guideline to achieve a certain goal. Basically both are performing same task. But the main difference is about skills and qualities. Every leader can be a manager but every manager cannot be a leader. It is not necessary that every manager has the leadership skills. But leaders have the management skills too, to handle their employees or subordinates in better way. Leaders know how to take a work from subordinates. For example, if your employee is not taking interest in challenging task, the first step of leader to know the motivational requirements of that employee. Then motivate him in such a way that he feel to perform task actively. Nestle’s leadership is strong because otrhe believe of that it is their employees and consumers who give the strengh to the company. Without them company is nothing. Managing Conflict and Stress Now a day’s stress is becoming an important issue in organizations. Lot of conflicts occur among employees because of different reasons that become the reason of stress and frustration. It is the responsibility of good leaders and managers to solve the conflicts among employees to reduce the stress. In organizations, this culture reduces the productivity level. Due to stress employees could not put their efforts in completing their task that will be against the organization goals. It is quality of Nestle that they treat their employees in flexible and dynamic environmnet. This thing help to reduce the stress and conflicts among people. Managing Change In this global environment, organizations are facing quick changes like never before. Globalization provides the opportunities of increasing markets as well as competition. But the real task is how to manage these changes. It is today’s need to enhance the skills and abilities of leaders and managers to manage such sudden changes. They must have the ability to manage the rapid changes easily and smoothly. Nestle’s food items are popular all over the world. It’s couraged team always keep ready for adapting change for sustainibility. This is the main reason of Nestle growth. Appraising and Rewarding If company has the good appraising and reward system then it can easily motivated its employees in better way. Motivated staff is likely to work hard and show the good performance at their end. In appraisal systems, bounces, pays and other financial incentives are included. Organizations adopt different appraisal methods to encourage their employees. According to their employees motivated requirements, they tried to facilitate them for taking the good results from them. Nestle’ appraisal and reward system is too good. They don’t believe on just company growth but also try to make the living standard high. For this purpose they have different startegies. They used the best technique of appraising thgier employees and give incentives to motivate them. Operations Management and Plans It helps in running business functions smoothly. The operation plan highlights the logistics of business such as, what are the responsibilities of different team members, work division among different members, capital and expense requirements related to task. There are various elements of business plans such as Executive Summary, Products and Services Description, Marketing Strategies, Peer Analysis, Research and Development, Project Finance, Operations and Management (www.businessplancentral.net). All organizations have their different operation management and plans according to their business nature. For example, manufacturing plan is totally different than trading and so on. Nestle’s main office is in Swizerland. But it perform its operation all over the world. Due to the strong management team, it performing and managing its functions smoothly in each country according to their culture and environment. Operations Control In simple words, it is authority that is controlled by leaders and managers. Managers who have authority to control all operations that are under their supervision and then they are bond to report to their bosses. The functions that are under controlling are organizing, task performing in right direction plus assigning task and giving authoritative direction to complete the mission. CONCLUSION This research paper that I have completed through different journals and authors is really worthwhile for me. It helps me to better roadmap my desire goal in establishing a sense of management and lot of its topics that I cover in this research paper. This research paper shows that grooming of employees is important for the survival of organization. Their attitude, physical and mental development, background all the things are matter a lot. REFERENCES Management: Leading and collaborating in a competitive world (7th ed.) (Bateman, S. & Snell, A. (2007)), New York: McGraw-Hill. Boritz, J. & Robinson, L. ( May, 2004). Hollinger International Inc. Center for accounting ethics: University of waterloo. www.managementstudy.com Example of a newspaper reference: Garreau, J. (2001, September 12) Shaken global village on the internet. The Washington Post. p. C5. Examples of an internet reference: Kotwica, K. (1998). CIO magazine survey: virtual world communities [Online]. Retrieved September 20, 2001 from the World Wide Web: http://www.cio.com/behavior/edit/survey4.html Learning Mastery. (2001). Gallery walk: an introduction to the collaborative learning network [Online]. Retrieved September 15, 2001 from the World Wide Web: http://www.learnmaster.com/index2.html. Palloff, R. M., & Pratt, K. (1999). Building learning communities in cyberspace. San Francisco, CA: Jossey-Bass Publishers. Wenger, E. (1999). Communities of practice. Cambridge, UK: Cambridge University. Example of a personal interview or contact reference: Wixxel, J. E. (2001, August 15) Union Steward Local 123, personal communication. Research Paper Checklist ( ) Yes, I used the template under the “Document Sharing” tab in the online class ( ) Yes, I included a cover page, per the template ( ) Yes, I included a table of contents with correct page numbers, per the template ( ) Yes, my paper is at least 10 pages, NOT counting the cover, table of contents, and reference pages ( ) Yes, I used 12 pitch font, double spaced, but did not double-double space between paragraphs ( ) Yes, I clearly labeled all the topics and subtopics (put the topic and subtopic name at the beginning of the paragraph as outlined in the template) ( ) Yes, I included a reference page with at least six (6) references of which three (3) are different personal references from members of the organization researched ( ) Yes, for every reference listed on the reference page, I have a matching citation in the introduction, body, or conclusion of my paper ( ) Yes, for every citation in the introduction, body, or conclusion of my paper, I have a matching reference listed on the reference page ( ) Yes, my pages are numbered ( ) Yes, I did not use any contractions (i.e. don’t) ( ) Yes, I documented my references in APA format and as outlined in the template on the reference page and as citations in the introduction, body and conclusion of the paper ( ) Yes, I included all the topics (introduction, body, conclusion and reference) ( ) Yes, I included all the subtopics and they are addressed in the following order: (a) diversity management,(b) ethical, social, and legal responsibilities, (c) international business, (d) general planning and strategic planning, (e) organizing work and synergism, (f) organization structure and chart (g) work teams utilization, (h) staffing, (i) employee training and development, (j) motivating employees, (k) leadership and management, (l) managing conflict and stress, (m) managing change, (n) controlling, (o) appraising and rewarding, (p) operations management and plans, and (q) operations control. ( ) Yes, I discussed in my conclusion, an overall posture of my researched organization in terms of adhering the principles of management ( ) Yes, I read the syllabus and rubric as relates to grading criteria for the research paper ( ) Yes, I drop-boxed the research paper not later than Sunday Week 7 Read More