Use Specific Health Terminology To Communicate Effectively - Assignment Example

Name Institution Tutor Date ASSESSMENT TASK 1 Question 1 Role of an Arbitrator According to the specifications and set procedures of the AAMT, an arbitrator plays the significant role of handling complaints that have been declined by The National Ethics Committee (NEC) An arbitrator also works towards ensuring fairness in complaint handling The arbitrator also makes recommendations that are critical to the AAMT Works towards ascertaining the existence of accountability in the arbitration process Consequences of professional misconduct Payment of a fine Suspension from massage practice Black listing of the massage therapist Complaints Handling process Complaint enquiry is made to the AAMT A complaint is submitted to the AAMT The complaint is then dated by AAMT The CEO of the NEC makes a decision on the action In the event that NEC objects to the complaint then the complaint is referred for arbitration in 28days In the event that the complaint is accepted by the NEC then a correspondence is written to the member requesting for response in 21days If the member provides a response then the matters goes to NEC for determination. If he declines sanctions will then be applied according to the constitution How fairness is assured The AAMT ensures fairness in the process by seeking the opinion of experts Also by reviewing previous cases which can act as reference points Question 2 How therapists can clarify their use and understanding of terminologies and guidelines When communicating essentially to patient’s therapists can clarify their jargons by using vocabulary that is easy to understand Therapists can also provide full meaning to the abbreviations they use Question 3 Massage therapist: Hi! John! Today I have received a client referral from Michael our loyal client who really enjoys my services. The referred client has a history of acute pain especially on the muscle joints. He has had a challenge of mobilization for three years now making it difficult for him to go to work. Health professional: Wow! That’s really serious. Have you done a complete assessment of the patient? Massage therapist: Yes, I have. I palpated him and further discovered that he has a tout band which is as a result of contraction. I therefore want to use a variety of techniques on the client. First, I will start by effleurage which is essential in warming up the muscles. It is also important for friction to occur in order to penetrate the deep tissues of his muscles. I will therefore apply gliding stokes in order to provide some level of compression which can facilitate friction. Health professional: Although I am not a massage professional, but I know that is important to address the root causes of a problem. Don’t forget to also deal with the trigger points which may actually be the origin of the acute pain. Massage therapist: Very good idea. Indeed identifying the trigger points can be a rehabilitative solution for the patient. Health professional: You can also write a prescription to deactivate the trigger points which can be either an anesthesia or prescription drugs. Massage therapist: Thanks for the advice John. Question 4 Abbreviation ----------- Meaning ROM ----------------- Range of Motion DOM------------------- Delayed onset muscle EMG------------------- Electromyography CAM-------------------- Complementary and alternative medicine (CAM) BP--------------------- Blood Pressure CNS------------------- Central nervous System CPR------------------ Cardiopulmonary Resuscitation CT-------------------- Computed tomography EEG------------------- Electroencephalogram Question 5 Hands Massage therapy basically entails the use of hands, as a result, it is essential to maintain hygiene on the hands. In order to ensure that I maintain hygiene on my hands , I will make certain that I wear gloves to cover any broken skin/infections on hands I would also ensure that I constantly wash my hands after using or cleansing equipments Linen I would ensure that all linen are stored in a clean environment to prevent contamination I would also ensure that I change the linen in between clients I certify that the linen are washed effectively Work surfaces I would constantly clean work surfaces with detergents in order to prevent contamination I would wear gloves when cleaning work surfaces Oil Creams I would ascertain that I wash my hands first before using oil creams Close the lids of the oil creams at all times to prevent contamination Question 6 Tasks undertaken by administrative staff in health service that require them to understand and apply practice – specific terminology Writing of correspondence for instance letters and internal memos Preparing medical charts and records Process reports for therapists Prepare patients billing Scheduling patients for therapy Question 7 The importance of a checklist and write out a checklist for the practice at the end of the day A checklist is a pivotal record in a massage therapy organization. It facilitates the implementation of a day’s activity therefore ascertaining the smooth running of the organization A checklist can also be used to ascertain quality within the organization. When activities undertaken are re-examined through the use of a checklist is possible to improve the quality of services provided. Checklists can also ensure that the safety of patient’s. This is because it facilitates the planning on activities that are aimed at offering quality and safes services to the clients. It can also assist the organization to save time and also minimize wastage of resources. Checklist for the day Activity Done Not Done Will Implement Individual responsible Keep records of staff Write and send referral letters Records massage therapy activities Send billing documents to the Accounting department Question 8 When might it be necessary for an administrative assistant to seek assistance from a supervisor of experienced staff? When experiencing difficulty in accessing crucial information such as policy documents for references During emergency situations such as a patient collapsing When preparing critical information that is to be sent to regulating bodies such as AAMT Question 9 The importance of using appropriate terminology as directed in oral and written communication with patients, fellow workers and health professionals The use of appropriate terminology enables easy understanding of the information being communicated. In most cases professionals have been associated with using difficult terminologies that are difficult to understand. Many patients are not aware of some of the written and even oral communications that are conversed to them by health specialists. The use appropriate terminology for instance; understandable words and sentences makes it easy for patients to easily understand the information. Appropriate terminology among fellow workers and professionals is also essential in the sense that it can facilitates easy and timely execution of tasks. In the event that employees working together use the wrong terminology then the wrong tasks can be performed or even the completion of tasks can be delayed. The use of appropriate terminology also facilitates rightful diagnosis of the patient’s health conditions. The use of appropriate terminology between professionals also assist in saving time in the sense that one does not have to get a dictionary whenever any term is used by another co- worker. Promotes easy aces of patient records. 10. Common procedures to follow when using drug names in written communication or correspondence Identification of symbols and abbreviations that have been used in writing down the drug Examine the classification of the drugs for instance in terms of use and composition Examine the content of the drugs Evaluate the safety requirements when using the medication Evaluate the side effects of the drug Read the ethical requirements that are required when using the drug 11. Why it is necessary for some letters or correspondence to be authorized by a practitioner manager or a supervisor Some letters or correspondence need to be authorized by a practitioner manager or supervisor in order to ascertain the validity of the information or communication It also gives authority to the information and makes the correspondence to be more official. 12. Referral Letter 21st June 2016 Dr. James Greenspan. Greenspan Medical Centre. 4532, Premium Road. Dear Sir, Re: Referral of Miss White I would like to refer one of our patients; Mrs. White to your facility. The patient is 38 years and was referred to us by Dr Carl Lewis a General practitioner in Melbourne. She has been experiencing acute pain in her forearms for a month which arose due to her profession as a word process. Dr. Lewis prescribed steroidal anti-inflammatory medication. She was then referred to us for message therapy. We initiated a deep tissue massage on the forearm. We were also able to pinpoint trigger points that were the major source of her pain. We used several arm exercises such as stretching of the forearms and also applied reflexology. We are referring her to your health centre because I noted significant bruises which require the attention of a neurologist. I therefore recommended that you undertake a comprehensive neurological examination on the patient and provide appropriate medical care. Yours Sincerely, Kate Robinson, ASSESSMENT TASK 2 Question A Terms, abbreviations and phrases used in massage therapy ~agra- Extreme pain Ischemia- A type of anemia which causes the obstruction of tissues due to a minimal supply of blood. Hemorrhage- A leakage of blood that occurs on ruptured or unruptured vessels. Initial treatment plan: This is a disposition that identifies various key steps and objectives that are to be met during the initial stages of treatment. The plan outlines the period of the session, the intervention to be applied, the therapeutic aims, the sum of appointments required in order to attain the set objectives, the cost of the session and the techniques of quantifying the progress and ascertaining that the objectives are met. Adhesions - deposits of connective tissues that stick to each other therefore aggravating injury or limiting the involvement of muscles Trauma- Physical harm that is instigated by toxic substances, physical injury, disruptive or violent action or toxic substances which may further lead emotional shock Chronic pain- A form of insistent or reoccurring pain that involves visceral and deep structures Strain and sprains- Injuries to the ligaments and tendons Fibromyalgia prolonged painful illness characterized by signs such as; stress, sleep disorders and fatigue. Rheumatoid arthritis- A long-lasting illness that results to inflammation of joints in areas such as the feet, fingers, wrists and ankles. Raynaud’s Disease- A condition that disturbs the supply of blood in certain areas of the body such the toes and fingers, Injuries from falls and immobility- Injuries that arise from falling and difficulty in movement Question B Why it is vital for administrative staff of health care practices to have at least rudimentary knowledge of appropriate terminology, commonly used drugs and the symptoms and signs of diseases Administrative staff within the healthcare profession such as those in top management should have at least rudimentary knowledge of appropriate terminology, commonly used drugs and the symptoms and signs of diseases in order for them to effectively plan for the provision of services that are able to meet requirements of the patients. Administrators such as directors and planners cannot make plans for services such as purchase for drugs if they are not aware of the names of the drugs and the diseases that mostly affect patients. Although health care administrators do not deal with patients directly on a daily basis, at some points they can encounter patients in emergency circumstances. They can then step in and offer treatment or discuss issues that are affecting the patients. It is therefore important for them to have knowledge of appropriate terminology, commonly used drugs and the symptoms and signs of diseases. Administrators also solve the problems that emerge in health facilities for instance; problems facing the staff and even the patients. It is therefore vital for them to have adequate knowledge on the terminologies that are commonly used in their work environment. Question C Information Sheet for a New Administrative Health Assistant Introduction In order to be a proficient administrative health assistant, it is essential to learn about the terminologies that are used in the administrative health department. This information sheet consist of some of the main terminologies that are used and how to access various key documents that are needed to perform different tasks. After you get a full understanding of the information then you will be ready to communicate and interpret the information accurately. How to Access appropriate support from dictionaries In order to access appropriate support from dictionaries, there is need for you to be aware of some the key abbreviations that are used, this include; Dob --------- Date of Birth Echo----------- echocardiogram H&H -----------hemoglobin and Hematocrit hep lock ---------- heparin lock pap test ----------papanicolaou test PE (or PX) -----------Physical examination NP----------------------New patient VS --------------vital signs FUp-----------------Follow up Can ----------------cancellation How to access policy documents and procedure Step 1 The use of requirements for compliance In order to access massage policy documents and procedures one should use their user ID. Then after logging in to the site one should concede to the compliance statement which indicates that you agrees to meet the requirements for the policy governing information security. Step 2 Requesting for policy documents and procedures’ This step entails making a search request of the access to data that contains policy documents and information. This can be undertaken by using search words on the search engines of the policy document or procedure that you want to access Step 3 Protecting Sensitive Documents The policy documents and procedures of the health care organization are essential resources which have to be protected from disruption or inappropriate access. It is therefore essential to take appropriate measures to ascertain that sensitive information is not leaked out. Step 4 Password security It is essential to ensure that the password is secure in order to prevent access by unwarranted people. In the event that you are suspicious that the password has been invaded, it is essential to change the password immediately. How to access personal Identify the name of the staff Locate the staff from the departments in which they work Identify there area of massage specialization How to encounter a situation in which they are unsure of confidentiality requirements governing the situation In the event that there is uncertainty concerning confidentiality requirements governing a situation it is essential to contact the management immediately in order to be informed of the correct step to take. Question D List of correspondence Type of Correspondence Name of Recipient / sender Date Formal invitations, Letters of introduction, Internal memos Clinic Manager Massage Supply Department Internal memos, Drug prescriptions , Employment Letters, Formal invitations Massage therapist Claim and Adjustment Letter Billing and Accounts Department , Congratulatory letters/ emails, Thank you notes, invitation letters, Drug prescriptions Customers Formal invitations , Congratulatory letters, Department of Health Formal invitations , Congratulatory letters The American Association of Massage Therapists Why the Written correspondence have to be set out and formatted according to the standards and expectations of the organization. Setting the correspondence according to the standards and expectations of the organizations ascertains the validity of information written. By following the formatting standards of the organization one can verify that indeed the information is from the organization and not from other unauthorized people. The written correspondence should also be formatted according to the standards and expectations of the organization to make the information easy to read. The importance of proof reading to ensure that spelling errors do not exist Proof reading is useful because it demonstrates that the organization can maintain quality standards. Proof reading is also useful because it provides an opportunity to re-examine the work and review areas were spelling errors have been made. Correcting errors and spellings also facilitates the easy understanding of communication undertaken by the organization. The importance of ascertaining that medical terms are inserted correctly and used in the correct content Ensuring that medical terms are inserted correctly and used in the correct content facilitates the easy understanding of information It also enables easy access of records for instance patient records. The importance of ensuring that the correspondence are verified by authorized persons Copied / recorded and copies kept Verification of correspondence by authorized persons ensures that the management has consented to the information and that is can be used for the intended purpose. Producing several copies ensures that in case of loss it will be easy to access the information sent or received again. Recording is also useful because it ascertains easy retrieval. The importance of handling the correspondence with confidentiality and privacy guidelines Handling the correspondence with confidentiality ensures that discrete information is not leaked out to the wrong receipts which can affect the organization. Customers require confidentiality and privacy as a result it is essential to keep their records safe in order to uphold trust towards the organization Careful handling of correspondence prevents theft or damage of the records Accurate and well organized and Executed in a timely manner Accuracy and good organization shows that organization provides quality services to the clients. This is vital element for maitianing the client base. Preparing correspondence on a timely manner is essential because it ensures timely delivery of information Timely execution of correspondence also ensures that massage schedules are implemented on time. Question E Why health practice like other business, must have appropriate policy and procedures in place. The link between policies, procedures and relevant legislation and the role of codes of practice or codes of ethics with regards to the behavioral expectations of employees Just like business organizations, policy and procedures, enable the observance of professional practice in the organization. Each organization has codes of professional practice that have to be followed for instance in massage therapy it is essential for the staff to maintain confidentiality and handle the clients with respect. Procedures and policy also alienate the violations of the rules and regulation of the health institution. This therefore ensures that minimal unethical cases are experienced It is also essential to have policy and procedures in place in order ensure that new staff are well oriented into the activities, rules and regulations of the organization. The policy and procedures also encourage compliance with the standards set by the Australian Association of Massage Therapists The link that exists between policies, procedures and relevant legislation is that all this key elements govern the behavior of the workforce. In most cases, they communicate the expected behavior which are the codes of ethics that the employees are supposed to uphold. Codes of practice or codes of ethics are essential in influencing the behavioral expectations of the workforce in the sense that when they exist in the organization, employees are made aware of behaviours that result to the violation of the policies, rules and regulations of the organization. As a result, the workforce will try to comply with the set rules and regulations. Read More